One not so happy family on one happy island. Posted Jul 7, 2013
Ok, here goes. This was our first trip to Aruba and we were very excited to go. Check in was easy and took only minutes. Our room was large and had a very nice patio or lanai only about 100 yds from the water. The beach is wonderful. To reserve a cabana people start lining up over an hour before they are given out, which I found insane. They have 4 restaurants on the property but 2 were only open 2 days a week. We had free breakfast daily at the buffet, which was edible, but no way I would pay near what it costs normally. We did have dinner one night in the Sea Breeze restaurant and it was very good. Oddly enough, we had several issues when calling the front desk to see when the restaurants were open, the staff gave us incorrect information each time. We stayed for 12 nights and on day 6, the shower seemed to have backed up but water went down within a couple minutes. We went out to dinner and returned back to our room to find a flood of sewage water covering our bathroom and first part of the room. We had several pairs of shoes ruined. Still waiting to be reimbursed. The manager on duty, actually questioned why we were asking for reimbursement for one of the pairs as the sandal did not separate from the sole. They were suede slides, so not able to be washed. Would she actually put her foot in them?? So, housekeeping and maintenance were called and after about 2 hours we were told that the problem was fixed and the room was cleaned. So, we went to bed. The next morning, more water backed up in the shower, so off we go to the guest service desk to now ask for a room change. After waiting there for about 40 minutes while they decided where we could move to, we were finally given another lanai room but one king and a pull out, not exactly what I wanted for my family of 4 but at least we still had the lanai room. Upon returning to our room, our daughters had made their way to the lanai because the room was completely flooded now, water actually had made it half way down the hall. The water was now a couple inches deep, and I could see toilet paper, human waste and food particles floating! I had to somehow rescue my possessions from the bathroom. I strapped plastic grocery bags to my feet and went in. As a nurse I have dealt with some not so appealing situations but didn't ever imagine having to wade through excrement water to retrieve my chi, make up etc. The smell was horrendous. I think my husband gained a new found respect for me!! We climbed the patios on the outside to move our things to our new room. The hall smelled like a dirty diaper for the rest of our stay. So, based on this experience alone, I can't recommend this hotel.