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Moose Hotel And Suites

4.0 star property
4-star spa hotel near Banff National Park Information Centre

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Photo gallery for Moose Hotel And Suites

Indoor pool
Front of property
Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board
Restaurant
Couples treatment rooms, spa tub, body treatments, body wraps
Reviews
9.4

Exceptional

Popular amenities

  • Hot Tub
  • Pet friendly
  • Breakfast available
  • Pool
  • Spa
  • Parking included

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Popular LocationBanff National Park Information Centre2 min walk
  • Popular LocationBanff Lake Louise Tourism Bureau2 min walk
  • Popular LocationTunnel Mountain4 min drive
  • AirportCalgary, AB (YYC-Calgary Intl.)93 min drive

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

9.4/10 Wonderful
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

9.8/10 Exceptional
  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

9.7/10 Exceptional
  • 812 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

9.9/10 Exceptional
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.3/10 Wonderful
  • 494 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

9.5/10 Exceptional
  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Interior entrance
The Fox Hotel and Suites
Hot Tub
Pet friendly
Parking included
Free WiFi
4.2 out of 5, Very Good, (2038)
The price is $291
per night
$324 total
includes taxes & fees
Jun 6 - Jun 7
The Fox Hotel and Suites

About the neighborhood

Banff

City center stay.At this Downtown District hotel, you'll be well placed to visit Banff National Park Information Centre and Banff Lake Louise Tourism Bureau, both within a 5-minute walk. Canadian Ski Museum West and Banff Legacy Trail are also within half a mile (1 km).

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Banff Centre for Arts and Creativity - 11 min walk
  • Tunnel Mountain - 4 min drive
  • Fairmont Banff Springs Bowling Centre - 6 min drive

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • Park Distillery - 4 min walk
  • Masala Authentic Indian Cuisine - 9 min walk
  • BeaverTails - 5 min walk
  • Three Bears Brewery and Restaurant - 7 min walk
  • Rose & Crown Restaurant & Pub - 6 min walk

About this property

Moose Hotel And Suites

4-star spa hotel near Banff National Park Information Centre
Moose Hotel And Suites offers its guests a full-service spa, 2 spa tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 2016
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub. The spa is open daily.

Languages

English, French

Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; CAD 8 to 20 for adults and CAD 8 to 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 spa tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 8.00–20.00 for adults, and CAD 8.00–20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-out is available.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

How close is Moose Hotel And Suites to the airport?

Moose Hotel And Suites is 85.7 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Moose Hotel And Suites?

As of May 23, 2024, prices found for a 1-night stay for 2 adults at Moose Hotel And Suites on May 24, 2024 start from $313.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moose Hotel And Suites have an airport shuttle?

Airport shuttle services are not available at Moose Hotel And Suites.

Does Moose Hotel And Suites offer free breakfast?

Free breakfast isn’t offered at Moose Hotel And Suites, but full breakfast is offered for a fee of between CAD 8.00 and 20.00 for adults, CAD 8.00 and 20.00 for children. It's available on weekdays from 7:00 AM to 11 AM and weekends from 7:00 AM to 1 PM.

Is there a casino at Moose Hotel And Suites?

No, there is no casino at this hotel.

What time is check-in at Moose Hotel And Suites?

Check-in start time: 4 PM; Check-in end time: anytime.

Is there free parking at Moose Hotel And Suites?

This hotel offers free self parking.

Does Moose Hotel And Suites have a pool?

Moose Hotel And Suites features an indoor pool.

Does Moose Hotel And Suites have a restaurant?

Yes, there is a restaurant on site.

Does Moose Hotel And Suites have a spa?

Pamper yourself with a day at Meadow Spa + Pools, where you can enjoy mani/pedis, body wraps, and body scrubs.

How close is Moose Hotel And Suites to downtown Banff?

Moose Hotel And Suites is 0.2 mi away from Banff.

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1645 out of 2088 reviews" "
Rating 8 - Good. 323 out of 2088 reviews" "
Rating 6 - Okay. 65 out of 2088 reviews" "
Rating 4 - Poor. 37 out of 2088 reviews" "
Rating 2 - Terrible. 18 out of 2088 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! Location was perfect as well as accommodations. The rooftop hot tub was fantastic. What a great way to rest muscles after a day of hiking. We had kind, friendly service. We even bought the stuffed moose at the front desk to take home to our grandchild! What a wonderful place
Stayed 3 nights in May 2024

10/10 Excellent

Sidney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Wonderful place to stay. Right in town. Easy access to restaurants and activities. Loved it.
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moose is one of our favourite properties in Banff. We especially love the outdoor rooftop hot tubs
Stayed 2 nights in Feb 2024

10/10 Excellent

Jiang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 8 nights in Jan 2024

10/10 Excellent

barry

Traveled with family
Liked: Amenities
Room was dusty everywhere. Would be nice if there is a microwave in the room.Spacious room and quiet. Mini fridge not that cold.Overall great place esp amenities and the view were fantastic!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vacation ever!
Was absolutely amazing. We were given an upgrade to the rooftop suite. Amazing views from the rooftop outdoor sauna and hottubs. Great food. Such a warm cozy feel. 100% recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

4/10 Poor

Kris

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed at the Moose many times before and had terrific experiences. It feels like the quality of care has gone downhill, including staffing and training and amenities. Many things were broken, taped off, etc at the outdoor hot tub - it was just run down and appeared not to be getting repaired. The fire in the main lobby which is always a treat was not well maintained. It snowed lightly when we were there and the outdoor hallways weren't cleared after several hours. The restaurant which is usually a highlight failed to impress. And the most disappointing was the service at the front desk. The staff were confrontational, provocative and rude. It was a very passive aggressive customer service vibe as opposed what we were used to. It seemed like a lot of hoops to jump through to get the food credit for being an expedia guest, you know when you find yourself arguing with someone in customer service and you're just thinking what the heck are we arguing about? It was like that, unexpected and frustrating. We will look for a new place to stay for our hard earned dollars as this hotel is no longer a luxury experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Friendly helpful staff, quiet room, comfortable bed. Loved everything except the pool area was noisy (lots of kids). Great place to stay highly recommend
Stayed 1 night in Feb 2024

10/10 Excellent

Julie, Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the rooftop hot tubs!
Stayed 1 night in Feb 2024