2/10 Terrible
JOSHUA
May 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in to the hotel and was only told the breakfast bar was closed. Upon my first hour there, I constantly passed "out of order signs" or "closed" over the pool, gym, and ice maker with the breakfast bar. Also a used roll of toilet tissue with dried feces was on the toilet. 4 main amenities I wanted use during on my vacation were closed. I talked to Anikfa at the front desk about being wanting to not stay and requested a refund. Anikfa told me to contact Travelocity in which I did. They came to the agreement to refund my stay for the next day including the pet fee. I have that in writing from Travelocity. I wish have pictures of all the amenities that were closed. Friday morning, I talked to a woman at the front desk who didn't give me her name nor had a name tag on, about the refund that was promised. She told me that was not her shift and that they didn't deal with problems from previous shifts. I wasn't given a refund for anything even though I had already booked another hotel that I couldn't cancel. Anifka didn't keep her promise. Again I have pictures of everything.