2/10 Terrible
Timothy
Traveled with partner
Feb 16, 2024
Disliked: Cleanliness, staff & service, amenities
Without doubt the rudest customer service I have ever experienced staying at a hotel.
The hotel is overall clean with nice facilities however is overshadowed by the appalling manner of the staff. The vast majority are incapable of smiling and are blatantly rude.
For breakfast expect a wait of 1 to 1.5hrs for your food to be served, the majority of days we simply accepted its the way it is however on one occasion had a morning excursion booked. On this particular day we arrived for breakfast 1.5hrs in advance and made a special request as politely as possible for our food to be as fast as possible given we were on a schedule. Unsurprisingly despite several reminders, breakfast arrived 1hr later. When we asked for the manager to complain his response to our concerns was ‘ok not a problem’.
If you are seeking a relaxing friendly boutique hotel, stay away. Soco Hotel is definitely not the place.