Not impressed Posted Jul 12, 2013
I was very disappointed in my stay at the hotel in Juneau. I asked for an accessible room (two members of our party have mobility issues and cannot walk far, or climb stairs) for one of our two requested rooms. They put both of our rooms on the 3rd floor furthest possible area way from the elevators. The cost was very high for the services/rooms provided. There was an odor in the hallways and in the rooms the whole stay. (possible mold/mildew?) No laundry on site was available, and the hotel shuttle would not take us to a nearby laundromat. We called a taxi instead. There was no breakfast supplied. The restaurant (recommended by the hotel) had terrible service. My party that day (3 people) were finally seated after 15 minutes of waiting. After another 15 minutes our drink order was taken and they only brought 2 of the 3 requested beverages. After another 15 minutes we stopped a waiter and he said that he and the hostess were the only people working that day for service. He never apologized, never took our order, and never said when he would return. We waited another 15 minutes, put some money on the table for the two drinks and left. When we stopped the hostess she never apologized and just said they were busy. At least 2/3 of the tables were empty in the restaurant. We did not return the other days we stayed at the hotel.