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Microtel Inn & Suites by Wyndham Kansas City Airport

2-star property
11831 Nw Plaza Cir, Kansas City, MO 1-855-201-7819
2.8 out of 5
See all 26 travelocity Reviews

"I checked in and then I was told that there was a $50 deposit fee for the room. I told the night manger(?) that I had already paid for the room, but h ... " More

By a verified traveler on Sun 01 Oct 2023

Points Of Interest

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Hotel Description

Kansas City guestrooms with free WiFi

Close to airport

A stay at this hotel places you within half a mile (1 km) of KCI Expo Center and 6 miles (10 km) of Tiffany Greens Golf Course. St. Lukes Hospital and Saint Luke's North Hospital-Barry Road are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's express check-out and multilingual staff can provide around-the-clock assistance.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$52* Per night/room Apr 30 - May 1

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Microtel Inn & Suites by Wyndham Kansas City Airport ratings based on 26 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Microtel Inn & Suites by Wyndham Kansas City Airport

Everyone (15) Couples (3) Family (4)
3 out of 5
I checked in and then I was told that there was a $50 deposit fee for the room. I told the night manger(?) that I had already paid for the room, but he insisted that it was policy and that I would get the deposit refunded back to me. When I checked out, the manager said that he would it back to my card. He did give me a reciept, but the reciept showed what I paid for the room, but no refund on the room deposit. I think the next time I have to go to KCI Airport, I will try a different motel.

Posted by on Oct 1, 2023

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Comment from Hotel Management

Oct 2, 2023 by Hotel manager

Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4 out of 5
Nice quaint spot. It was difficult determining where to enter because of work being done on the property

Posted by on Sep 17, 2023

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Comment from Hotel Management

Sep 20, 2023 by Hotel manager

Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2 out of 5
Room floors were wet. Room was not the cleanest. No water pressure in shower. Tv and cable didn’t work. If we didn’t have an early morning flight, I would have asked for my money back or a different room

Posted by on Jul 14, 2023

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Comment from Hotel Management

Jul 31, 2023 by Hotel manager

Dear Guest,Thank you for the stay.We regret for all the mess mentioned in the review.We shall check and take corrective steps to avoid such things in future,Shall appreciate your understanding.Sincerely,Hotel Manager

5 out of 5

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 31, 2023 by Hotel manager

Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2 out of 5
It was a cheap one night stay. I didn't know about the extra $50 hold on my card that 3 days later still hasn't been removed. The hotel just looked tired and in need of a update. Breakfast was brick hard biscuits, warmed over gravy and 2 cereals. Staff barely spoke English. I would look elsewhere in the future when I go back.

Posted by on May 22, 2023

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Comment from Hotel Management

May 23, 2023 by Hotel manager

Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

1 out of 5
BEDBUGS. also terrible breakfast, and the tub didnt have a working plug

Posted by on Apr 23, 2023

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Comment from Hotel Management

Apr 25, 2023 by Hotel manager

Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

2 out of 5
Floors in the hall wete dirty and the stairs were dirty. First room the bathroom was locked and couldnt get in and i could hear water running. Second room was clean but the air freshner was so strong i couldnt sleep.

Posted by on Feb 15, 2023

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Comment from Hotel Management

Mar 21, 2023 by Hotel manager

Dear Guest, Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest.I hope you will give us another chance to satisfy you the next time you're in the area. Sincerely, Hotel Manager

1 out of 5
I never to return to this property and I made a mistake and I walked in and saw it was the place. It's like they don't care about anything there. You can see it's just a single family run place trying to get everything done. There is absolutely nothing on the birth except a sweet roll a muffin and three dried up oranges I swear that was it this place is going downhill the inside outside it's a mess don't stay here

Posted by , from Romulus on Dec 25, 2022

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Comment from Hotel Management

Dec 27, 2022 by Hotel manager

Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

3 out of 5
Meh.

Posted by on Dec 10, 2022

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Comment from Hotel Management

Dec 12, 2022 by Hotel manager

Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2 out of 5
Promised shuttle to airport was out of service. Desk manager at check in did not advise this when I asked about the shuttle and made the reservation. When we came down in the morning, the desk manager said we needed to get an Uber

Posted by on Nov 30, 2021

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About the Microtel Inn & Suites by Wyndham Kansas City Airport

Location 11831 Nw Plaza Cir, Kansas City, MO 64153

Property Features

WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Microtel Inn & Suites by Wyndham Kansas City Airport. Free self parking is available. This Kansas City hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 3 levels
  • Built in 1998
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Microtel Inn & Suites by Wyndham Kansas City Airport offers 75 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided once per stay.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Microtel Inn & Suites by Wyndham Kansas City Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 35 per pet, per night, plus a deposit of USD 100 per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 38 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash.

Masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 7.0 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out fee: USD 35.00 (subject to availability)
  • Rollaway bed fee: USD 15 per night
  • Credit card charges are subject to a surcharge of 0.01 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Microtel Inn Kansas City Airport
  • Microtel Inn Wyndham Kansas City Airport
  • Microtel Wyndham Kansas City Airport
  • Microtel Inn Wyndham Kansas City Airport Hotel
  • Microtel Inn And Suites Kansas City
  • Microtel Inn & Suites Kansas City Hotel Kansas City
  • Microtel Hotel Kansas City
  • Microtel Kansas City
  • Kansas City Microtel
  • Microtel Inn & Suites by Wyndham Kansas City Airport Hotel
  • Microtel Inn & Suites by Wyndham Kansas City Airport Kansas City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.