Completely disgusted, considering my previous satisfaction with the Quality Inn brand. In town for family funeral, checked in Fri. night, opened the door to discover room in HORRIBLE condition! Filthy carpet, faulty light switches, cigarette-burned linen, scratched-up headboard, dingy walls filled with scratches, dim/smelly hallways, etc. Was reassigned a 2nd room which was in worse condition than the 1st. I witnessed other customer at check-in counter displaying pics of mold on bathroom ceiling of their room. I couldn't stay, had to demand a FULL REFUND that night!...immediately searched for different hotel. This was the worst lodging experience I've ever encountered!