4/10 Poor
gary
Traveled with partner
May 24, 2024
Disliked: Cleanliness, property conditions & facilities
Have stayed in this property before, and definitely saw a decline from my previous experience.
There were leaks in the roof exiting from the lobby to the pool area, there were several buckets to catch the leaks.
The leak was caused by a hole in an upper roof, that reportedly was in that state for the past month or so.
Came back to the room at about four pm after being out most of the day, room still uncleaned necessitating a call to the front desk. Was ultimately put on hold for fifteen minutes, then hung up on, (3 Times).
Upon going down to the front desk to complain about the room issue, as well as a broken TV, I was given a 100.00 room credit. Would much rather have had a pleasant, aggravation free stay rather than the 100.00!!