2/10 Terrible
Jasmine
Traveled with group
Feb 17, 2024
Disliked: Cleanliness, staff & service, amenities
First of all, the room that i was originally given, the thermostat was broken. They kept telling me it wasn't , but it obviously was! I asked them for a refund and was about to leave because the room was ALSO dirty upon arrival, and they offered me another room. The second room was cleaner with a WORKING THERMOSTAT. Therefore, I believe they knew before hand that the original room had a broken thermostat. Also, they did a "validation charge" of the full amount of the hotel before hand, without telling me, and then charged my card AGAIN of the same amount. That's not what it says on the hotel description- it says $100 for accidentals that is refunded afterwards. They didn't do that- you're charged IN FULL twice and one large payment is held until who knows when (depends on the bank). So yeah needless to say I was not happy!
Jasmine
Stayed 1 night in Feb 2024