Staff was great, super helpful and accommodating. Don't stay here expecting a Marriott hotel experience. It's an old building with small rooms and a distinctive smell, and you can certainly hear others through the walls. One bathroom on each floor, some nicer than others (the one on my floor was tiny and not the nicest, although the staff do their best to keep it clean at least). Internet provided is decent but pretty slow at night when more people were using it. There's a reason why this is a cheaper option, it's like something between a hostel and a hotel. That said, if you're looking just for a bed to sleep on in a convenient area by Central Park and easily accessible by subway, this is a good option.