2/10 Terrible
Verified traveler
Business traveler
Oct 12, 2023
Disliked: Staff & service
Awful Ownership
Events were as follows:
9/12 (Day before trip) - Phone call from RPG - was informed that my reservation was changing to the S 15th Street location due to the toilet malfunctioning at the 728 Market Street location. I had no problem with this as it was closer to the convention center.
9/13 - I land in Philadelphia approx. 7PM. Arrive at 15th Street location at 8PM. Codes supplied by RPG do not work on the door. Tried texting and calling multiple numbers available on the website, and the folks I had talked to previously. No response whatsoever. The emergency number listed was the number of the guy (Henry) I had talked to before. Went straight to voicemail when called. Was unable to secure lodging at other hotels due to a convention in town that week. I tried at least 15 other hotels in the area. I spent the night out in Philadelphia.
9/14 - 3AM I get a text from RPG supplying me with another code for the door to the 15th Street location. I make my way over there, arriving at 5:30AM. The new code does not work. I am supplied another code which finally works.
Ridiculous that there is no real emergency number and I was unable to get in contact with anyone at all. Even more ridiculous that I was initially supplied with multiple codes for one door. Can't be that hard to keep track of what code is for what door.
Verified traveler
Stayed 4 nights in Sep 2023