The whole thing started badly with an extremely rude front desk person who we then found out was the manager, then we walk into a room that doesn't have the microwave that's promised in the booking, has dirty sheets on the bed little bits of crumbs all over the floor, and an unflushed toilet. The Wi-Fi that is said to be free in the booking info, you actually have to pay for daily, and most of the TV channels freeze every 15 minutes or so. Then I had a guest arrive and I was going to take him up to the office to provide them his ID as policy requires but I forgot mine in my room, and when I went to get it, security rushed up and stated because we didn't go straight to the office that we were being evicted. We were at the room less than 5 minutes. We called the hotels.com support and were told that there was nothing they could do, after they called the hotel and was told that this was the only issue. They escalated, for the next rep to call the hotel and have the staff lie and say that they saw us doing drugs on the property, which was not at all in any of the incident reports, and wasn't a thing 10 minutes before when the last rep called. Hotels.com support did nothing to help us through this, no way of refund, no help finding another stay, no potentially discounted stay for having to deal with this, and zero support for the customer. They wouldn't even look into the fact that drug use was never reported, and it was only later added when hotels.com escalated the issue.