The check in process was horrible. Im from out of town and wasnt greeted properly, nor explained how parking worked at the lot or that they actually took it out of the deposit. Any services, perks or breakfast wasnt discussed at the time of check in.
I get it, we can have bad days but keep your personal life seperated from your work life. I traveled from out od town and chose to stay at the Hyatt due to the location not knowing a whole lot about it. When i walked in to check in it just wasnt a friendly welcome and the lady seemed like she had an attitude and wanted to take it out on me. Not a good first impression.