4/10 Poor
Verified traveler
Oct 28, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasn’t planning on even leaving a review because I think this place caters to a certain demographic and for that demographic it is maybe a cool happening place. Here’s what I didn’t like:
1. The RUDEST staff. Everyone in puerto viejo was so kind and welcoming. I feel like they actively had to search for the rudest most unwelcoming people they could find.
2. Forget about trying to find this place in the dark. There’s a tiny tiny sign that says Selina which is not very lit at night. When I called the front desk for help they were wildly unhelpful then the security guard was also unhelpful when trying to figure out where to park when the gates were both locked.
3. I had a private room. It was FULL of mold and pretty gross. The toilet leaked from the bottom all over the bathroom floor and constantly smelled like poop.
4. I was feeling sick and asked the bar to SELL me a cup of ice, I offered to pay and did not ask for it for free. They would not SELL me a cup of ice (honestly should have been free but ok, I get it I’ll pay if that’s a policy). THEY WOULD NOT SELL ME A CUP OF ICE WHEN I FELT SICK AND JUST WANTED ICE WATER. That was really the straw that broke the camels back. They bartender went over to the “boss” likely the manager or owner to ask and he just said no. What an abysmal policy. They said because there’s a “festival” well I’m not part of the festival (literally 10 people in front of a dj booth, and 4 people at the bar) I’m a paying guest at the hostel who also
Verified traveler
Stayed 1 night in Oct 2023
