Disappointing... Hoped for more on our Honeymoon! Posted Nov 15, 2011
Good morning! My husband and I just returned from your resort on Sunday (11/13/11). We thought it was a beautiful place with exceptional staff with the exception of one. I do, however, think there are a few things you should be aware of: We noticed bites after our first night sleep there and then everyday thereafter. At the time, we assumed it was mosquitoes, but the bites have not gotten any better. My husband was diagnosed with bed bug bites this morning. The bites multiplied every night we were there, but he has not received any since we have been home. My biggest fear is we brought them home with us – in our luggage or clothing. We signed up for a wine dinner at the suggestion of the sommelier. The night before we attended a wine tasting in the cellar and thoroughly enjoyed it, so when the sommelier mentioned the dinner we were all for it. When discussing other tastings, he said he would be happy to set up a wine dinner with wine and food pairing for us. We love wine and were very excited about it. The following night we attended the wine dinner (for $35 per person) and were handed a wine list to choose a bottle of wine. So, we did (assuming it was included). When we inquired about the wine pairings, he said we could buy whatever wine we wanted and the chef would pair it to the food – The menu was a set menu of only a few choices (except the same choices were on the menu in La Canoa). So, we paid over $200 USD for something we could have received in the dining room. I would not attend another wine tasting after that – where we would have attended all three tastings at $35 USD per person. When we asked what we were paying the $35 for, the sommelier said it was to reserve the cellar for dinner. We had attended a tasting in there the night before and would rather eat dinner overlooking the pool. Lastly, and perhaps the most serious, occurred at check out. We confirmed our travel time with the front desk the day before departure (Saturday) and were told our flight left at 6:50 AM and a driver would pick us up at 4:20. I also confirmed the travel times via email with Zoetry on July 1, 2011. When we called the desk Sunday morning at 4:00 AM, we were told there were no drivers available and we were scheduled for pick up at 4:20 PM. We went to the desk with our luggage to see what we needed to do. The man (I do not know his name) said he would have to call a taxi for us. So, we asked if Zoetry would take care of the taxi and he said, “no.” Transportation was included in our “honeymoon in paradise” package and we informed him of that. Several times he accused us of being at fault and not confirming the transportation time. He asked us who we spoke with the day before and asked to see our itinerary several times. We did not know his name, but gave the man a description (tall, skinny, with glasses). I presented the itinerary and the email I sent to Zoetry in July to him. After 3-4 minutes of back and forth, he reluctantly agreed that Zoetry would pay. When the taxi arrived, the driver helped us in the car and then got in the car. My husband asked if the man at the desk had paid him to which the driver said, “no, you pay me.” It appeared to us the person at the desk tried to get out of paying for the transportation yet again. Finally, the driver was paid and we were off to the airport. This is where is gets worse… if that is possible… The drive to the airport was terrifying. At one point, my husband looked at the odometer and it said 120. The driver flew up behind cars and flashed his lights until they moved lanes. We were, honestly, sick the rest of the day after that absolutely terrifying trip. We are quite disappointed with Zoetry. For the amount of money spent to stay at the resort, tips given to staff, and activities while there, I would have expected much more from a five diamond resort. We will not be returning to a Zoetry property.