It has been a while since I wrote a bad review for a motel, but I had a big issue with this property. Arrived into town, booked a room minutes before pulling into the Motel 6, and tried to check in. The evening manager said that the water had been off for a while because of a frozen pipe (it is Wyoming in the winter) and that he recommended I cancel and stay elsewhere because there was no estimate of when the water would be running again. The plumber told me outside, when I was booking another room, that it would be a while and it would be wise to go elsewhere. The plumber and the front desk were in a small argument and it is after 9 PM; not a good sign. I contacted Hotels.com customer service the next morning and told them of the issue. The Motel 6 Rock Springs manager decided he was going to deny the request for my cancellation that could get my one nights stay money back. I do not think this is fair at all; that person knew about lack of water and I don't know how 2 people could have used the toilet, let alone shower or get a drink of water. Things happen, especially in frigid weather, and ethical businesses look beyond a cancellation policy and make things right. Sad that you decided to keep the money; you didn't really have a motel room to rent.