6/10 Okay
Jay
Traveled with partner
Feb 24, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Casa Pepe is a nice property in a great location. The bar staff at the pool were amazing and the younger aged guests made it a really fun time. Our room did have a leak in the air conditioner or ceiling as our bag and clothes ended up getting soaked when we woke up in the morning. Our stay also included a complementary breakfast however when we were done breakfast the staff gave us a bill. When we reminded them about the free breakfast they told us only one item on the menu was free. This was never explained to us when we sat down when we told the server that our breakfast was included. The staff was rude to us and told us we needed to pay. Then upon checking out they accused us of stealing the air conditioning remote. It was disappointing to leave on such a bad note. We felt like they were trying to get every last peso they could from us on our way out the door. They also ignored the fact that our clothes and bag were soaked from their leaking ceiling when we told them about it.
Jay
Stayed 1 night in Feb 2024