6/10 Okay
Natasha
Feb 24, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
I did not like my check in experience. The check in clerk was Not friendly at all and a bit agressive when asking for my payment. Meaning she asked me to put my card in the card reader very harshly but didnt explain my charges or the amount. I literally had to ask what and how much was the additional charge because I knew how much room and tax was but she was just like... Put your card in. Instead of saying. Oh i see you paid room and tax online but the hotel also charges a 50.00 incidental fee. Information and being polite goes a long way. The room was clean but the pipes are old. The water spat out hard when I initially turned on the water in the bathroom and it took 3 flushes just for a simple flush to go down the toilet. No drinking waters for guest are in the rooms , seems weird for a Marriott and self parking is $35.00. $15-$20 I can understand but for this property and location (downtown St. Louis??) $35 is ridiculous!!!! The bed was rather hard. I am very familiar with Marriott properties and I belive they are known for their very comfortable mattresses. This did not apply for this particular stay. But my room was clean which I can definitely appreciate. It served it's purpose for what it was.
Natasha
Stayed 1 night in Feb 2024