Ratings based on 3 Guest Reviews

Hear it directly from our travelers
3.0 out of 5
4.0 Room cleanliness
3.3 Service & staff
4.3 Room comfort
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler

Chlorine,Chlorine and noise

Posted Jun 18, 2009
This might be a nice hotel--if the waterpark wasn't there. The smell of chlorene is very strong all through the hotel, even on the fifth floor.The lobby and the elevators are full of dripping wet kids, with bare feet. If you have kids, they will love the waterpark.It looks very elaborate. The Hotel downgraded my room---at the same price as the room I reserved with a jacuzzi. At check out time I discovered they had charged me for the waterpark--($* a night!). I told them i did not want the waterpark. I'm not sure why, but every one on my floor but me got a newspaper. The parking lot isn't big enough. After 6 you might not be able to find a space. There are three other hotels within sight, and next time I'll try one of them.
Comment from Hotel Management
Sep 16, 2014
We appreciate your feedback. We have taken care of these issues and are sure you will have a much better experience your next time. Thanks again for your comments, Travis Maschino General Manager
5 out of 5
by A traveler

Great New Hotel

Posted Jan 23, 2009
This is one the best hotel i stayed in toledo area. our family had great time. the service was great. everbody was so helpful. rooms were very modern and clean. we will be back to this hotel again.
Comment from Hotel Management
Jan 25, 2015
Thank you for the 5 star review. We appreciate your feedback and look forward to your next visit with us. Travis Maschino General Manager
3 out of 5
by A traveler

This hotel makes no sense

Posted Feb 29, 2008
Hotel is set up as corporate male environment. Splash bay is for families. Hotel experience is incongruent. Then, Splash bay bathrooms are set up with no place for changing, no benches to set children or stuff on. The Splash bay is fun but hotel is not set up for children and bathrooms and lockers are not functional in Splash bay. There are not enough lockers for number of guests. Saturdays are horrible because of overcrowding in Splashbay. There are not enough hotel staff to handle volume of people coming to Splashbay. I would not bring a family here again to stay in the hotel.
Comment from Hotel Management
Sep 13, 2014
Thank you for your feedback, with comments like these we are able to fix issues that we may not realize are important to you. We have placed changing tables and benches in the waterpark for guests use. Thanks again, Travis Maschino General Manager