2/10 Terrible
James
Feb 22, 2024
Disliked: Staff & service
The Stay That Never Happened
We were unable to stay at the resort due to the fact that their network was down without any reliable projection from management as to when it would be back up and running. Additionally, we discovered that they had charged our one night stay to our credit card TWO days BEFORE we were scheduled to arrive. When we arrived to check in, all the front desk staff would convey is that they could not check us in and they didn't have any idea when they would be able too. They were further evasive as to whether we would be receiving a credit for the one night stay we were unable to receive. Beautiful place (I guess from what you can see from the check-in lobby) but not well managed.
James
Stayed 1 night in Feb 2024