Sheraton Le Centre Montreal

My family and I recently stayed one night and the experience was very poor. After we checked in and got to the room, we found a used condom on the floor by the adjacent-room access door. When called to complain, they sent house-keeping who came and just picked up the condom without taking any further action. expect that they'd at least spray some detergents and wiped off the spot where the condom was found. This negative experience was just the beginning. After my 8-year-old son took a bath, he found a few hair strands in the hotel towels. When he called me to take a look, I checked other towels to see whether it was an isolated problem. No, it was not. A total of 3 large and small towels have hair strands. When I called the front desk to complain, they sent a supervisor named X. She was somewhat apologetic and promised to correct the problems. She had housekeeping swapped out all the towels in the room and cleaned the room. She offered to give complimentary breakfast coupons to members of my party which I clearly said was five. To let them clean the room, we left for the next adjacent room where the rest of my family are staying. When we returned, they had replaced the towels. But to my surprise, they had given us an incorrect number of coupons four instead of five . This shows that the staff including the management are not paying attention to details which are absolutely essentials for those who are in the service industry. When I called X again, she just told me to get another coupon from the front desk. I am very disappointed that they could not even get the smallest service right.

THIS HOTEL NEEDS TO RENOVATE COMPLETELY INSIDE OUT. THE ROOM I STAYED HAD SPIDER THE FIRST DAY I CHECKED IN ON APRIL 23, 2009. THEY CHANGED ROOM FOR ME. THE TOWELS WERE DIRTY, OLD, AND THE QUALITY NOT TO MENTION. I THINK MOTEL 6 HAS BETTER QUALITY TOWELS. SECOND DAY STAY WAS EVEN WORSE. THE WHOLE HOTEL HAD NO HOT WATER. ASKED THE FRONT DESK, THEY DIDN'T KNOW WHEN THE HOT WATER WOULD RESUMED. TERRIBLE CUSTOMER SERVICE. I WOULD NOT RECOMMEND THIS HOTEL AT ALL. THIS HOTEL IS NOT A 4 STARS HOTEL. YOU CAN GET A BETTER HOTEL SOMEWHERE ELSE IN MONTREAL WITH THE PRICE THEY OFFER.

Overall the hotel was very good. My only problem is that they made no effort to accomodate an early check-in. Although others checked-in in front of me, my room was not ready and the front desk would not ask housekeeping to prioritze the room nor would they switch my room to a "ready room." After a seven hour drive, walking around the city for three hours waiting for the guarentee check-in time was an inconvenience.

I had never been to Montreal before, and chose this hotel because it is near the Bell Centre, where I attended a concert. I was worried about the language barrier, but every staffmember I encountered was completely bilingual, as were most people I encountered in Montreal. Food in hotel was pricey, but good. There are many restaurants in the neighborhood, so if you are looking for cheaper food, it's plentiful. Bed was comfortable, but like most hotels, they use the thin, too-soft pillows, whereby you need to use three of them to equal one decent pillow

Type:GettingAround Distance: Short walk from hotel

Gray Line offers good tour of city

Gray Line bus tours of Montreal start just a few blocks from Centre Sheraton. You can get your tickets in the tourist information center inside 1255 rue Peel, and get on the bus right outside. Good three hour tour of Montreal for $40. More info at .

The room was dirty when we arrived. Staff seemed unapologetic for the lack of cleanliness of the room. House keeping did not make up room and we had to call late in the afternoon for housekeeping to make up our room. Very expensive for the quality of service you should get at a Sheraton Hotel.