5.0 out of 5.0 999 North Second Street, St. Louis, MO
This luxury hotel features a casino, a full-service spa, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the outdoor pool and perks like free self parking.
Had a great time for an overnight Birthday stay. The room was clean and updated, the food was excellent, the drinks were reasonably priced and I actually won a little money. Will definitely stay here again when I the area.
We were here a week ago and left a great review. HOWEVER- This last visit was not so pleasant. We are traveling 4 hours there to see our grand daughter who is 10 months old and was assulted by a grown man and endured a traumatic brain injury. Shes in very serious condition. I called at 3 in the afternoon friday to inform them we may have a late check in, because after driving over 4 hours, we wanted to go to hospital first. I expected check in aprox 11pm. We were told VERY rudely, by Debra, that that was not acceptable- we'd be charged extra over the resetvation price, lose our 2nd night reservation, and HOPE there was a room tp get the next day. So, we had to drive tje extra to hotel, and check in before going to see our baby. And yes, we explained the situation to her- she rudely cut me off and said it didnt matter, that was what would happen. When we arrived to check in, Debra was on the phone, and it was obviously a personal call. I waited almost 5 minutes while she had a disagreement with someone. She acted angry that i didnt step away and give her privacy. After she finally hung up, she was incredibly hateful, rude, and condescending. The entire lobby, elevator, and entire 2nd floor reeked of Pot. The 3 days we were there. Our grand daughter will be in tje hospital foe many months - so we will be spending a lot of time there and a lot of money on Hotels. After our disdainful treatment by Debra- it likely wont be back at this property.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.