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"It was beautiful and staff were extremely friendly & helpful. I wish they had a convenience store on property. " More

By a verified traveler on Tue 07 Dec 2021

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Hotel Description

4-star beachfront resort near Condesa Beach

Beachside getaway

Your stay at this Costera Acapulco resort places you within 3 miles (5 km) of Diana the Huntress and Condesa Beach. Parque Papagayo and Papagayo Beach are also within 6 miles (10 km).

Poolside dining

This resort features 7 restaurants, 2 outdoor pools, and a gym. Bring the family and enjoy the free kid's club, playground, and arcade/game room. Relax with a drink at one of the 4 bars/lounges and get perks like free WiFi.

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Ocean View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed, Ocean View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Ocean View (Preferred Club)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Dreams Acapulco Resorts & Spa - All Inclusive ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dreams Acapulco Resorts & Spa - All Inclusive

Everyone (1) Family (1)
5 out of 5
It was beautiful and staff were extremely friendly & helpful. I wish they had a convenience store on property.

Posted by on Dec 7, 2021

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Comment from Hotel Management

Dec 14, 2021 by DREAMS ACAPULCO RESORT & SPA

¡Muchas gracias por su preferencia! Nos alegra poder leer sus comentarios. Y saber que disfrutó de una estadía Unlimited-Luxury® de ensueño. ¡Esperamos poder recibir nuevamente a usted y, a su familia! :)

2 out of 5
Overall, I was disappointed with this resort. The food was absolutely horrible (limited variety and it was often cold). Secondly, unlike Cancun and other vacation destinations in Mexico who cater to large int'l travelers and speak English, the Dreams staff spoke very little English. The resort is located in a nice location but it's dated and is in need a renovation. This resort geared towards a "families / kids" then adults. Single adults or couples that want to get away you may want to try another resort. Lastly, when I was trying to relax on the resort's private beach, there were a lot of local people that were walking up to the guest and trying to sell stuff (They were relentless). The resort security said nothing! It was also a safety issue since I was traveling alone. I wouldn't recommend this resort.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Nov 4, 2022 by Michelle Acosta - eConcierge

Dear Guest, we appreciate your visit and the comments shared about your recent stay at Dreams Acapulco Resort & Spa.We have read and shared your comments with the corresponding areas to improve our service. All feedback is valuable to us as they are shared with the areas to review service standards. In this way, we correct the points made.We are sorry that our service did not meet your expectations and we really hope to have the opportunity to welcome you back in the future to regain your trust.Cordially,

About the Dreams Acapulco Resorts & Spa - All Inclusive

Location Av. Costera Miguel Alemán no.1, Acapulco, GRO 39860

Renovations + Closures

This property is closed from December 14 2023 to December 31 2024 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Dreams Acapulco Resorts & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Dreams Acapulco Resorts & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and umbrellas. Bring your whole family to Dreams Acapulco Resorts & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a playground. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. This beach resort also offers a fitness center, a garden, and a terrace. For a fee, parking is available. This 4-star Acapulco resort is smoke free.

  • 605 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Dreams Acapulco Resorts & Spa - All Inclusive offers 605 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Barefoot Grill - This poolside steakhouse serves lunch only.

Coco Cafe - Onsite coffee shop. Open daily.

El patio - This restaurant specializes in Mexican cuisine. Open select days.

Portofino - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.

La Ceiba - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • Guest education on local ecosystems and culture
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered valet parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 65 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Acapulco & Spa Acapulco
  • Dreams Acapulco Resort & Spa Hotel
  • Dreams Acapulco Resort & Spa Acapulco
  • Dreams Acapulco Resort & Spa Hotel Acapulco
  • Dreams Acapulco Resort Spa
  • Dreams Acapulco Resorts Spa
  • Dreams Acapulco Resorts Spa Optional All Inclusive
  • Dreams Acapulco Resorts & Spa - All Inclusive Resort
  • Dreams Acapulco Resorts Spa – Optional All Inclusive
  • Dreams Acapulco Resorts & Spa - All Inclusive Acapulco
  • Dreams Acapulco Resorts & Spa - All Inclusive Resort Acapulco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.