2/10 Terrible
Helen
Feb 19, 2024
Disliked: Cleanliness, amenities
Unfortunately our stay was unpleasant! We arrived and were met with a note instead of reception as we needed to speak to them about a family emergency. When we finally got through in the phone the staff member didn’t seem to care.
We then went into our cabin which had a cockroach running around the kitchen floor and ants all over the benches. My son then then saw a lizard running around the bedroom. The bathroom ceilings were mouldy and had moths and spiders in the corners. There was no shampoo or body wash. And when I went to make a coffee in the morning the sachets were all rock hard. When management was informed they denied everything even with photo evidence. Will never stay here again!!