On the beach
You'll find Akumal Beach and Hekab Be Biblioteca within 3 miles (5 km) of this property. Also, Akumal Ecological Center is within 3 miles (5 km) and Xpu-ha Beach is within 6 miles (10 km).
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.
Sep 9, 2023 by Assistant Manager
Dear Mr. Jeffrey,We always find it nice to receive your rating and to know that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Grand Sirenis Riviera Maya Resort & Spa. Lastly yet importantly we would like to thank you for your highlights on the service you received and their contribution to your joy and satisfaction. Once more we thank you for sharing your rating with us and look forward to serving you again soon. Best Regards, Monica GarciaAssistant Manager
Aug 24, 2023 by Assistant Manager
Dear Mrs. Alicia, Firstly, thank you for taking the time to send us a positive score and for sharing us your detailed comments about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are more than happy to read that you spent a really good time at our Restaurants El Rancho y Las Barcas and the food goes beyond your expectations. We also deeply apologize for the inconveniences you experienced with the A/C during your stay. We have sent the information to the correspondent manager so our services related to it can be improved as soon as possible. On the other hand, , nothing makes us more happy than reading that our team provided you with an excellent service. We will share your compliments to Saret, Jarvan and Salvador who did an amazing job serving you in a friendly way. We acknowledge once again your feedback. We look forward to welcome you back in near future for an amazing vacation. Kind regards,Monica GarciaAssistant Manager
Aug 6, 2023 by Assistant Manager
Dear Daniel OrlandoFirst of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose Grand Sirenis Riviera Maya Resort & Spa.For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
Aug 1, 2023 by Assistant Manager
Dear Kellye,Thank you for taking the time to share your feedback about your stay with us. We are glad to hear that you found our property to be very clean.We apologize for any inconvenience you experienced regarding the lack of information about the shuttle process and dining options. Your feedback is important to us, and we will use it to improve our communication with guests to ensure a smoother experience during their stay.We hope to have the opportunity to welcome you back in the future and provide you with a more informative and enjoyable stay.Kind Regards,Mónica GarcíaAssistant Manager
Jul 14, 2023 by Assistant Manager
Dear Douglas,Thank you for sharing your feedback about your recent stay at our resort. We apologize for any inconvenience you experienced with the airport transportation service. While we understand your frustration, please note that the transportation service is operated by an external company, and we are not directly responsible for their services.We appreciate your compliments regarding the great offerings of our property, including dining options, entertainment, and pools. We're glad to hear that you enjoyed the good and plentiful food, as well as the fun and entertaining nightly shows. We're also pleased that your room was nice and centrally located for easy access to the pools.We value your feedback and understand your concerns regarding the reception staff's welcome presentation and the lack of proper ventilation in the restaurants. We will address these issues with our team to improve communication and enhance the dining experience for our guests.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future to provide you with an even better experience.Kind Regards,Mónica GarcíaAssistant Manager
Jul 5, 2023 by Assistant Manager
Dear Staci First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort and learn that you had an amazing experience, thank you for enjoyed our facilities and spa. We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
Jun 19, 2023 by Assistant Manager
Dear Helen,Thank you for taking the time to share your review of your stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your kind words about Marlene and Ingrid. They are truly dedicated to providing exceptional service, and we are delighted that they made your stay special. We will pass on your gratitude to them.Kind Regards,Mónica GarcíaAssistant Manager
Jun 16, 2023 by Assistant Manager
Dear Jason Eugene,Thank you for taking the time to share your feedback regarding your stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your comment about the availability of tequila options. We strive to provide a wide range of choices to cater to our guests' preferences. We hope you had a memorable and enjoyable experience overall.Kind Regards,Mónica GarcíaAssistant Manager
Jun 8, 2023 by Assistant Manager
Dear AracelyThank you for taking the time to share your experience during your stay at Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the decline in service quality compared to your previous visit. We value your feedback and concerns, and we would like to apologize for the inconveniences you experienced during your stay. Guest satisfaction is of utmost importance to us, and we will take steps to address these issues and improve our service.We appreciate your mention that the property itself is nice, but we understand that it was the service that truly made you come back, which you feel has changed and is no longer present. We will consider this as we work towards restoring the service quality our guests deserve.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.Kind Regards,Monica GarciaAssistant Manage
Jun 2, 2023 by Assistant Manager
Dear ralphFirst of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort.For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free. This 4-star Akumal property is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.
El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Siam - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.
Room service (during limited hours) is available.
A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.