"The staff is amazing (one of the best parts about the trip)There is a lot of wildlife to see and a lot of walking ocean has a lot of rocks its difficu ... " More
On the beach
You'll find Akumal Beach and Hekab Be Biblioteca within 3 miles (5 km) of this property. Also, Akumal Ecological Center is within 3 miles (5 km) and Xpu-ha Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.
Spa tubs, WiFi
Boasting private spa tubs and jetted bathtubs, the 946 guestrooms offer Smart TVs with cable channels, along with free minibar items. Other amenities include balconies, sitting areas, and private yards.
May 4, 2022 by Assistant Manager
Dear Thomas, Thank you for your comments regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are committed to providing all our guests with the best experience and the best service. It is a pleasure to see that you had a wonderful stay with us! Nothing makes us happier than knowing that you enjoyed your stay in our facilities. I would like to let you know that we are taking action to resolve the availability of our lounge chairs around the pool. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
May 5, 2022 by Assistant Manager
Dear Joaquin, Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. I just finished to read your review and I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. Regarding the gastronomic offer, I would like to mention that we have 8 a la carte theme restaurants with a different menu in each one and also a main buffet and snack restaurants.. I consider that we have a big variety of food but of course I will send your comments to our executive chef in order to improve that service. Finally, I hope that the good moments lived in the hotel can be stronger than the bad ones, and have the opportunity to exceed your expectations in a future vacations in company of your loved ones. Kind Regards, Monica Garcia Assistant Manager
Apr 17, 2022 by Assistant Manager
Dear Yesenia, First of all, we want to thank you for taking the time to write this review. For Grand Sirenis Riviera Maya Resort & Spa, the principal objective is to get the full satisfaction from all our guests. I am so proud to know you enjoyed your stay at our Resort and that you enjoyed the friendliness of our staff members, positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope to see you again very soon in company of your loved ones to have another amazing time here with us. Kind Regards, Monica Garcia Assistant Manager
Apr 13, 2022 by Assistant Manager
Dear Susanna, First of all, we want to thank you for taking the time to write this review. For Grand Sirenis Riviera Maya Resort & Spa, the principal objective is to get the full satisfaction from all our guests. We really appreciate to receive this review and read that you have the most amazing time here with us. We really grateful to read that you had an amazing experience at the resort. We really hope to see you again very soon in company of your loved ones to have another amazing time here with us. Kind Regards, Monica Garcia Assistant Manager
Apr 11, 2022 by Assistant Manager
Dear Teodora , Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. I just finished to read your review and I am very disappointed to learn that we did not meet your expectations at 100%. I would like to apologize if we did not exceed your expectations regarding the food, daily we work to get the best suppliers, and reinforce our quality standards to offer the best.. Nevertheless, your comments will be send to our executive chef in order to improve our services. I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon... Kind regards, Monica Garcia Assistant Manager
Apr 13, 2022 by Assistant Manager
Dear Anthony, Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. I just finished to read your review and let me tell you that we are going to send this information into the maintenance staff to verify every in the same way your comments regarding front desk, buffet and steak house have been taken into consideration and have been sent to the correspondent managers in order to avoid that situation in the near future and of course improve our services. I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon... Kind regards, Monica Garcia Assistant Manager
Apr 10, 2022 by Assistant Manager
Dear Marc, Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. I have carefully read your comment. I inform you that we care about offering the best service. We have English courses for all our collaborators, to be able to offer the best help to our guests. I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. On the other hand, I am glad to know that you enjoyed our facilities such as the pools, the lazy river and grounds. I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon... Kind regards, Monica Garcia Assistant Manager
Apr 10, 2022 by Assistant Manager
Dear DeNorris, Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard. We are really glad to read that you enjoyed everything about your stay, and we thank to you to notice all the effort that every employee put in their activities. For us, our principal mission is that all our guests have the most amazing experience. We really hope to see you again very soon in company of your loved ones to have another amazing time here with us. Kind Regards, Monica Garcia Assistant Manager
Mar 29, 2022 by Assistant Manager
Dear Tadeusz, Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. Nothing makes us happier than reading that our team provided you with exceptionally friendly & accommodating service, positive feedbacks as yours encourages us to work harder to offer good service every day. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
Mar 29, 2022 by Assistant Manager
Dear ANNE , Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. I would like to apologize if we did not exceed your expectations regarding the food, daily we work to get the best suppliers, and reinforce our quality standards to offer the best.Nevertheless, your comments will be send to our executive chef in order to improve our services. I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. On the other hand, thank you for highlight our Mediterranean night. I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon... Kind regards, Monica Garcia Assistant Manager
Due to COVID-19, this property’s food and beverage options may be limited.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking is free. This 4-star Akumal property is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 946 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
La Gira Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Siam - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a lazy river, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Grand Sirenis has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.