On the beach
You'll find Akumal Beach and Hekab Be Biblioteca within 3 miles (5 km) of this property. Xpu-ha Beach and Ecopark Kantun Chi are also within 6 miles (10 km).
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.
Spa tubs, WiFi
Boasting private spa tubs and jetted bathtubs, the 946 guestrooms offer Smart TVs with cable channels, along with free minibar items. Other amenities include balconies, sitting areas, and private yards.
Mar 26, 2021 by Mónica Garcia - Assistant Manager
Dear Sir or Madam, First of all, thank you for taking your value time to write us your recent experience at Grand Sirenis Riviera Maya Resort & Spa. I would like to apologize if we did not meet your expectations and an apologize for the incident that you suffered upon your arrival. I will pass your comments to the correspondent managers in order to avoid that situation in the future and improve our services. Despite that situation, I really hope that you can give us another opportunity to not only meet but exceed your expectations and I really hope to welcome you back again very soon. Kind regards.
Feb 11, 2021 by Mónica Garcia - Assistant Manager
Dear Scott, First of all, I would like to thank you for taking your time in give us an excellent score. I am very glad to know that you really enjoyed your vacation at Grand Sirenis Riviera Maya Resort & Spa. I really hope to welcome you back very soon. Kind regards.
Nov 24, 2020 by Mónica Garcia-Assistant Manager
Dear Sir or Madam, First of all, thank you for taking your value time and write us an opinion. I am glad to know that you enjoyed our facilities. All your comments and suggestions, have been taken in considerations and I will gladly pass on to the correspondent managers. I hope to welcome you back very soon. Kind regards,
Feb 3, 2020 by Monica Garcia
Dear WilliamAnderson, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. All your comments and suggestions will be taken in consideration and I will pass the information to the corresponding areas. I am glad to read that in general you had a great experience with us. I hope it is not the last time we see you at the resort, and with great joy we are waiting for you very soon. Kind Regards, Monica Garcia Assistant Manager
Jan 7, 2020 by Monica Garcia
Dear Guest, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience. We really hope see you again here with us to have another amazing vacation. Kind regards, Monica Garcia Assistant Manager
Dec 18, 2019 by Monica Garcia
Dear Guest, First of all, pending an extraordinary day, I send a cordial greeting and receive our full thanks for sending us this review. All the comments reflected in it, will be sent to the corresponding areas in order to improve the mentioned aspects. For Hotel Grand Sirenis Riviera Maya Resort & Spa, the main objective is the total satisfaction of our guests and in their comments, and unfortunately, we can appreciate that this objective was not achieved. Please accept my most sincere apologies for the inconvenience you suffered during your stay, and I am very sorry that we have not been able to exceed your expectations. All your comments are valuable to detect our areas of opportunity. In reference to the comments with the car service to move within the complex, I would like to tell you about the operation of the same; we have a car for the transportation of guests to your room in the check-in process, and at the end of your stay, at check-out for the collection of luggage to the reception. Similarly, it is important to emphasize that we have transportation within the complex, where the end of the route is to the Spa; the collection time is every 20 minutes for the complex; the transportation of that car is Hotel-Spa, Spa-Hotel passing through common areas and makes the tours as well mentioned, every 20 minutes. We hope that despite of this situation you afford us the opportunity to serve you again and demonstrate you how wonderful a stay at the Grand Sirenis can truly be. Finally, I hope that the good moments lived in the hotel can be stronger than the bad ones, and have the opportunity to exceed your expectations in a future. Kind Regards, Monica Garcia Assistant Manager
Nov 29, 2019 by Monica Garcia
Dear Guest, Thank you for let us know your punctuation about the Grand Sirenis Riviera Maya. We hope you afford us another opportunity to serve you again in the near future. Kind Regards, Monica Garcia Assistant Manager
Jun 26, 2019 by Monica Garcia
Dear RICK, First of all, thank you for your wonderful review of your recent experiences at the Grand Sirenis Riviera Maya. I do believe that customer feedback is the most valuable source of information and your suggestions have been carefully read by me and transferred to each department responsible. I am so proud to know you enjoyed your stay at our Resort and that you enjoyed the friendliness of our staff members. We are going to send to them your review, they are going to be so thankful with you too. For the employees, it is so encouraging to know that the guests appreciate their daily work. Thank you for review the quality of our A la Carte Restaurants and our food and beverages in general and the rooms. We will send your positive comments to every captain to give the information to all the team. I only have more to thank you for the time given to this review, and from all the Sirenis´ family, hope to see you again and be your choice for your next vacation. Kind Regards, Monica Garcia Assistant Manager
Jun 13, 2019 by Monica Garcia
Dear Guest, Thank you for taking part of your valuable time to answer our survey and for choosing Grand Sirenis Riviera Maya for your recent vacations. First of all, we are so grateful that you took your time to write us your opinion. For Grand Sirenis Riviera Maya Resort & Spa is very important to know that our guests leave happy at the end of their vacation. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. For the Grand Sirenis Riviera Maya Resort & Spa Hotel, our main objective is to achieve the total satisfaction of our guests, with the highest quality standards. I have read your comments and before sending you an answer about what you mentioned in your review, I send my sincere apologies for the bad impression you had regarding the hotel and we regret not having been able to exceed your expectations. In Sirenis, our staff are the most valuable resource we have. Therefore, we train them to ensure they are comfortable and happy with their duties, what makes them able to provide the best service to our guests from which we are constantly congratulated. It is true as well that sometimes, due to the turnover in this industry, some of them are not as experienced as others but we like to give them the opportunity to grow up professionally. I apologize if at some moment they had any inconvenience with the service they received. I reiterate my thanks for this review, and I really hope to see you again very soon for having another amazing experience at the resort in company of your loved ones. Kind Regards, Monica Garcia Assistant Manager
Apr 26, 2019 by Monica Garcia
Dear TheWoodFamily, First of all, we are so grateful that you took your time to write us this opinion. We are very thankful to you that you decided to choose our Resort. We really appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We are really glad to read that you enjoyed everything about your stay, and we thank to you to notice all the effort that every employee put in their activities. We hope you see you again next time having another really amazing vacation. Kind Regards, Monica Garcia Assistant Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges and a beach bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free. This 4-star Akumal property is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 946 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. 50-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast.
Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Ikebana,from 3nights stay - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
Rodizio,from 3nights stay - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
El Patio,from3nights stay - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Siam, from 3 nights stay - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a lazy river, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Grand Sirenis has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19 (rapid antigen screenings) to US citizens, available until August 31, 2021.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.