"PROS: Our favorite dinner restaurants were El Rancho and Las Barcas. The staff and food at both are top-notch. We visited the buffets on several night
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You'll find Akumal Beach and Hekab Be Biblioteca within 3 miles (5 km) of this property. Also, Akumal Ecological Center is within 3 miles (5 km) and Xpu-ha Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive ratings based on 86 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive
Everyone (17)Couples (14)Family (34)
5 out of 5
Posted by jeffrey on Sep 8, 2023
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Comment from Hotel Management
Sep 9, 2023
by Assistant Manager
Dear Mr. Jeffrey,We always find it nice to receive your rating and to know that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Grand Sirenis Riviera Maya Resort & Spa. Lastly yet importantly we would like to thank you for your highlights on the service you received and their contribution to your joy and satisfaction. Once more we thank you for sharing your rating with us and look forward to serving you again soon. Best Regards, Monica GarciaAssistant Manager
4 out of 5
PROS: Our favorite dinner restaurants were El Rancho and Las Barcas. The staff and food at both are top-notch. We visited the buffets on several nights as well and were equally-impressed with the options as well as the quality and taste of the food. The service at the Tulum and Akumal buffets in the lobby were the best! Salvador was great; he remembered our coffee order and was fast and friendly. The coffee shop was a place we visited often and loved it. The drinks are tasty and the baristas are friendly and work extremely hard. Our favorite was Saret. She's always smiling even though she was super busy. The beach is close so it's easy to get to (beware of rocks at the entrance to the ocean; it's wonderful after that). There are plenty of lounge chairs at the beach and pools. We like that the pools are separated from the party group and the ones that prefer to relax. Jarvan at the front desk was especially personable and extremely helpful. The coatis, raccoons, spider monkeys, and iguanas were my personal favorite part! They're so sweet!
CONS: Our AC wasn't working on our first night. We tried to be understanding since it was 95 outside but it took 4 calls followed by a visit to the front desk to get it resolved. The manager, Marianna, was quick to help and switched our room. The pools close at 7pm and it would be nice to be able to swim later.
OVERALL: we love Grand Sirenis and will be returning. We did a lot of walking during our 10-night stay but the wildlife make it fun.
Posted by Alicia on Aug 23, 2023
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Comment from Hotel Management
Aug 24, 2023
by Assistant Manager
Dear Mrs. Alicia, Firstly, thank you for taking the time to send us a positive score and for sharing us your detailed comments about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are more than happy to read that you spent a really good time at our Restaurants El Rancho y Las Barcas and the food goes beyond your expectations. We also deeply apologize for the inconveniences you experienced with the A/C during your stay. We have sent the information to the correspondent manager so our services related to it can be improved as soon as possible. On the other hand, , nothing makes us more happy than reading that our team provided you with an excellent service. We will share your compliments to Saret, Jarvan and Salvador who did an amazing job serving you in a friendly way. We acknowledge once again your feedback. We look forward to welcome you back in near future for an amazing vacation. Kind regards,Monica GarciaAssistant Manager
5 out of 5
It was a beautiful place!
Posted by Daniel Orlando on Aug 5, 2023
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Comment from Hotel Management
Aug 6, 2023
by Assistant Manager
Dear Daniel OrlandoFirst of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose Grand Sirenis Riviera Maya Resort & Spa.For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
4 out of 5
Property was very clean. I wish staff had taken the time to explain the shuttle process, dining, etc. I felt on the last day of my trip I figured things out on my own.
Posted by Kellye on Jul 31, 2023
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Comment from Hotel Management
Aug 1, 2023
by Assistant Manager
Dear Kellye,Thank you for taking the time to share your feedback about your stay with us. We are glad to hear that you found our property to be very clean.We apologize for any inconvenience you experienced regarding the lack of information about the shuttle process and dining options. Your feedback is important to us, and we will use it to improve our communication with guests to ensure a smoother experience during their stay.We hope to have the opportunity to welcome you back in the future and provide you with a more informative and enjoyable stay.Kind Regards,Mónica GarcíaAssistant Manager
4 out of 5
*IMPORTANT: Do NOT get your airport transportation from MTS a.k.a. Speedy Shuttle. Worst service ever!*
Overall, the property has many great offerings (dining options, entertainment, pools, etc.). Unfortunately, the reception staff doesn’t have the training needed to deliver a successful welcome presentation. Basically, instead of focusing on what was included in our “all-inclusive” reservation, they made sure to mention what was not included (certain top shelf drinks, members-only areas) as well as limited time for pools and beach areas, room service restrictions, etc. So, instead of looking forward to our stay, we were already double guessing our decision to stay there. It was up to us and the hotel app to figure out where to go in the resort. They didn’t even tell us there was a dolphin experience! Furthermore, the entire resort lacks proper ventilation. The AC appeared not to be working in the restaurants, and most of them did not have ceiling fans. If it was hot for us as guests I can only imagine what it was like for the kitchen staff. In general the staff morale was pretty low. We’ve been to other resorts and the staff usually greets you with a smile and appear to be happy to work there. That was not the case here. On the upside, food was good and plentiful. The nightly shows were fun and entertaining. The room was really nice and ours was centrally located so we didn’t have a long walk to the pools. Overall, great potential, but resort administration needs some work.
Posted by Douglas on Jul 13, 2023
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Comment from Hotel Management
Jul 14, 2023
by Assistant Manager
Dear Douglas,Thank you for sharing your feedback about your recent stay at our resort. We apologize for any inconvenience you experienced with the airport transportation service. While we understand your frustration, please note that the transportation service is operated by an external company, and we are not directly responsible for their services.We appreciate your compliments regarding the great offerings of our property, including dining options, entertainment, and pools. We're glad to hear that you enjoyed the good and plentiful food, as well as the fun and entertaining nightly shows. We're also pleased that your room was nice and centrally located for easy access to the pools.We value your feedback and understand your concerns regarding the reception staff's welcome presentation and the lack of proper ventilation in the restaurants. We will address these issues with our team to improve communication and enhance the dining experience for our guests.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future to provide you with an even better experience.Kind Regards,Mónica GarcíaAssistant Manager
5 out of 5
Great property! So private. Unlike other hotels where locals are always bothering you to buy things. Spa was fabulous!
Posted by Staci on Jul 5, 2023
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Comment from Hotel Management
Jul 5, 2023
by Assistant Manager
Dear Staci First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort and learn that you had an amazing experience, thank you for enjoyed our facilities and spa. We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
5 out of 5
Marlene and Ingrid made it special. Thank you!
Posted by HELEN on Jun 19, 2023
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Comment from Hotel Management
Jun 19, 2023
by Assistant Manager
Dear Helen,Thank you for taking the time to share your review of your stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your kind words about Marlene and Ingrid. They are truly dedicated to providing exceptional service, and we are delighted that they made your stay special. We will pass on your gratitude to them.Kind Regards,Mónica GarcíaAssistant Manager
5 out of 5
Lot of tequila lol but most of it family friendly
Posted by Jason Eugene on Jun 16, 2023
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Comment from Hotel Management
Jun 16, 2023
by Assistant Manager
Dear Jason Eugene,Thank you for taking the time to share your feedback regarding your stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your comment about the availability of tequila options. We strive to provide a wide range of choices to cater to our guests' preferences. We hope you had a memorable and enjoyable experience overall.Kind Regards,Mónica GarcíaAssistant Manager
3 out of 5
I have noticed a significant decline in the quality of service compared to my previous visit. The lack of staff is apparent, as it took an unreasonable amount of time to be seated and receive assistance. On multiple occasions, we had to seek help after waiting for over 10 minutes at an unattended table. Almost impossible to get a reservation for a la carte restaurants. It's a nice resort but what make us come back was the service and that has changed and is not there anymore.
Posted by Aracely, from baltimore on Jun 7, 2023
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Comment from Hotel Management
Jun 8, 2023
by Assistant Manager
Dear AracelyThank you for taking the time to share your experience during your stay at Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the decline in service quality compared to your previous visit. We value your feedback and concerns, and we would like to apologize for the inconveniences you experienced during your stay. Guest satisfaction is of utmost importance to us, and we will take steps to address these issues and improve our service.We appreciate your mention that the property itself is nice, but we understand that it was the service that truly made you come back, which you feel has changed and is no longer present. We will consider this as we work towards restoring the service quality our guests deserve.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.Kind Regards,Monica GarciaAssistant Manage
5 out of 5
Posted by ralph on Jun 1, 2023
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Comment from Hotel Management
Jun 2, 2023
by Assistant Manager
Dear ralphFirst of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort.For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
About the Grand Sirenis Riviera Maya Resort & Spa - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Rowing/canoeing
Snorkeling
Land activities
Bicycling
Fitness facilities
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Language
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Not included
Scuba-diving certification
Tennis lessons
Surcharge for premium food items
Premium food items
Surcharge for room service
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Kayaking included
Access to onsite nightclubs included
Rowing/canoeing included
Buffet-style meals included
A la carte dining included
Fitness facilities included
Premium food items not included
Tennis included
Volleyball included
Soccer (football) included
Scuba diving certification not included
Limited meals offered through room service
All available beverages included
Bicycling included
Spa/beauty facilities and services not included
Surcharge for room service
Transportation to offsite activities not included
Offsite tours not included
Yoga classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Tennis lessons not included
Language classes/lessons included
Onsite entertainment and activities included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
One or more venues limit dining availability
One or more venues limit beverages
Surcharge for premium food items
Surcharge for bottled liquor
Minibar (all beverages included)
Room service during certain hours
All non-motorized water sports included
Onsite live performances included
All land sports and fitness activities and facilities are included
Snorkeling included
Property Features
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free. This 4-star Akumal property is smoke free.
934 guestrooms or units
3 levels
10 buildings
10 dining venues
11 bars or lounges
Built in 2006
Buffet breakfast (free)
Deli
Kid's club (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Elevator
No smoking on site
Lockers available
Bar on the beach
Coffee shop
Bar by the pool
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 3
Children's pool
Lazy river
Children's club (free)
Snack bar/deli
Laundry facilities
Playground on site
Sofa bed
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private hot tub
Clothes dryer
Private balcony
Sitting area
Jetted tub
Pull-out sofa bed
Stocked minibar (free)
In-room dining (limited hours)
Private outdoor space
Smart television
Cable channels
Coffee maker
Separate shower and tub
Hydromassage showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.
El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Siam - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.
Room service (during limited hours) is available.
Nearby Activities
A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Ecotours on site
Free bicycles on site
Golfing nearby
Hiking/biking trails on site
Volleyball on site
Beach volleyball on site
Archery on site
Kayaking on site
Motor boating on site
Yoga classes/instruction on site
Pilates classes on site
Playground on site
Beach yoga on site
Rowing or canoeing on site
Basketball on site
Hiking/biking trails nearby
Spa Services
The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 17
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Detoxification wrap
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Property is cleaned with disinfectant
Service animals are allowed
Staff wears personal protective equipment
Service animals are exempt from fees/restrictions
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Property confirms they are implementing guest safety measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 0 per hour (rates may vary)
Fee for wireless Internet in public areas: USD 0 per hour (rates may vary)
Late check-out fee: USD 15 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal
You should know
Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Eco-Certified Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is 30.7 mi (267-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.
Airport shuttle services are not available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.
This property is on a private beach. Don't forget your sunscreen!
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.
No, there is no casino at this property.
Check-in is from 3:00 PM - anytime.
This property offers free self parking.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features 3 outdoor pools and a children's pool.
There are 10 onsite restaurants, offering options like Japanese cuisine and ocean views.
This property has a spa, which features body scrubs, aromatherapy, and facials.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is 2.4 mi away from Akumal.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
