On the beach
Within 2 miles (3 km) of this well-placed resort, you'll find Akumal Beach and Riviera Maya Golf Club. Aktun Chen and Xcacel Beach are also within 2 miles (3 km).
This all-inclusive resort features 7 outdoor pools and 2 poolside bars. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
The individually decorated guestrooms offer hair dryers and safes. Flat-screen TVs come with cable channels, and other amenities include desks and free toiletries.
Apr 15, 2022 by Social Media Coordinator/eConcierge
Hola Scoundrel, We would like to thank you for choosing Sunscape Akumal Beach Resort & Spa as your vacation destination! It is a pleasure to know that you enjoyed the company of our incredible staff! On the other hand, I also appreciate that you share your observations and comments as this helps to focus attention on the areas that need it! We hope to see you again and give you stellar attention! Sincerely, Isabel Delgado Social Media Coordinator
Jan 11, 2022 by Econcierge/Social Media Coordinator
Hola Alejandro, Thank you for choosing Sunscape Akumal as your vacation destination! Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We would like to assure you that all of your concerns will be addressed. We hope to have the opportunity of hosting you in the future at this your home Sunscape Akumal. Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
Dec 8, 2021 by Econcierge/Social Media Coordinator
Hola Brianna, Thank you very much for staying at Sunscape Akumal and for taking the time to write your positive impressions, also your feedback help us to take the necessary measures to improve the services in the areas mentioned; you can be sure that we will share this review:) We hope to see you soon! Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
Nov 10, 2021 by Econcierge/Social Media Coordinator
Hola Tekeia Thank you for choosing Sunscape Akumal as your vacation destination! We hope to see you soon🌞🌴 Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
Nov 2, 2021 by Econcierge/Social Media Coordinator
Hola Maria, Muchas gracias por elegir Sunscape Akumal para disfrutar de las fiestas patrias! Es un gusto saber que disfrutaste del servicio de nuestro equipo 🥰 Lamento mucho las inconveniencias que tuviste durante tu estancia, tomaremos en cuenta tus comentarios para mejorar la experiencia a nuestros huéspedes:) Esperamos verte de regreso! Saludos, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
Aug 26, 2021 by econcierge
Hola Jaren Soelberg, We would like to thank you for sharing your opinion with us. We are sorry for the inconvenience during your trip. Our team was working hard, however, after the hurricane, there were some issues in the area of Akumal affecting all the resorts, including Sunscape. We apologize and we assure you that we worked hard to fix them. Rest assured that your suggestions will be considered to improve in those areas. Warm regards, Nayma Sanchez Social Media Coordinator
May 31, 2021 by Social Media Coordinator/eConcierge
Hola dear guest, Thank you so much for taking the time to share your comments about your recent vacation experience. All your suggestions will be shared with our team. Regarding travelocity, it is a third party enterprise and it is not part of the resort, however we will share your comments with them, so they take actions. Best regards, Nayma Sanchez Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa
Apr 19, 2021 by Social Media Coordinator
Dear Guest, First of all, we would like to thank you for giving us the opportunity to be part of your vacation experiences. We are deeply sorry to read your comments, please allow us to share that our guest´s safetiness and security is our top priority. Rest assure that we took the correct measures with the staff involved to avoid similar situations in the future. We also are retraining our staff to ensure all of our team offers the quality service our company us recognized by. Please accept our apologies for the incident, we can only hope for another opportunity to welcome you back again and with our personalized service change these perceptions. Sincerely, Karla Ortiz Social Media Coordinator
Apr 14, 2021 by Coordinador de Redes Sociales/eConcierge
Estimado huésped Muchas gracias por haber elegido nuestro hotel para pasar sus vacaciones y por tomarse el tiempo en calificar su experiencia. Lamentamos que nuestros servicios y estándares no lograron satisfacer sus expectativas. Nos hubiera encantado saber un poco más sobre sus impresiones ya que gracias a las observaciones de nuestros clientes podemos determinar las áreas de oportunidad y mejorar nuestros servicios. Amablemente quisiéramos pedirles una segunda oportunidad para ofrecerles asistencia personalizada y lograr cambiar cualquier mala impresión causada. Sinceramente, Karla Ortiz Coordinador de Redes Sociales/eConcierge
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Sunscape Akumal Beach Resorts & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Sunscape Akumal Beach Resorts & Spa - All Inclusive for summer fun including 7 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a garden and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 362 air-conditioned accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
Sunscape Akumal Beach Resorts & Spa - All Inclusive has 6 restaurants on site.
7 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.