Sunscape Akumal Beach Resorts & Spa - All Inclusive

Apr 19, 2021 by Social Media Coordinator

Dear Guest, First of all, we would like to thank you for giving us the opportunity to be part of your vacation experiences. We are deeply sorry to read your comments, please allow us to share that our guest´s safetiness and security is our top priority. Rest assure that we took the correct measures with the staff involved to avoid similar situations in the future. We also are retraining our staff to ensure all of our team offers the quality service our company us recognized by. Please accept our apologies for the incident, we can only hope for another opportunity to welcome you back again and with our personalized service change these perceptions. Sincerely, Karla Ortiz Social Media Coordinator

Apr 14, 2021 by Coordinador de Redes Sociales/eConcierge

Estimado huésped Muchas gracias por haber elegido nuestro hotel para pasar sus vacaciones y por tomarse el tiempo en calificar su experiencia. Lamentamos que nuestros servicios y estándares no lograron satisfacer sus expectativas. Nos hubiera encantado saber un poco más sobre sus impresiones ya que gracias a las observaciones de nuestros clientes podemos determinar las áreas de oportunidad y mejorar nuestros servicios. Amablemente quisiéramos pedirles una segunda oportunidad para ofrecerles asistencia personalizada y lograr cambiar cualquier mala impresión causada. Sinceramente, Karla Ortiz Coordinador de Redes Sociales/eConcierge

Mar 23, 2021 by Social Media Coordinator

Dear Guest, Thank you so much for taking the time to share comments about your vacation experience. We regret to read that our services and standards could not meet your expectations and needs. We are sorry that you were not pleased with your overall experience, we understand that each guest has different likes and preferences, rest assured that our staff works very hard to please all of our guests to make them have the vacation experience they expected. Again, an apology for the inconvenience. We can only hope to have a second chance to welcome you again and with our personalized assistance, make you have a wonderful vacation experience and change your impressions. Best regards, Karla Ortiz Social Media Coordinator

Feb 24, 2020 by Social Media Coordinator

Dear Guest, Thank you very much for your rating your experience, it was certainly our pleasure to have you as our guests at Sunscape Akumal Beach! We are very happy to know you had a great stay with us. Once again, thank you for your visit and we look forward to welcoming you back. Cordially yours, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

Jan 14, 2020 by Social Media Coordinator

Dear Guest, Thank you for sharing your choosing our property to spend your vacations and for sharing your opinion about your experience. We are terribly sorry to read that our standards and services could not meet your expectations. We would like to inform you that all the comments and suggestions will be addressed to the involved departments to improve our service. Regarding your comments about the gastronomical offer, we would like to share that all our food and beverage staff are professionally trained to manipulate food and beverages, according to the “Distintivo H” requirements and parameters. Nevertheless, we will make extra inspections to ensure our guest’s health. As per the pool’s temperature, we would like to share that our winter are usually quite warm for visitors outside of the Caribbean, making this destination an ideal place to run away from the cold and snow back home. The resort pools are not heated as with the sun and external warm it sets the pools in refreshing temperature to cold down from the warm Caribbean weather. Again, we are very sorry that we were not able to fulfill your expectations. Rest assure that if you give us a second chance, we will do everything that is in our hands to change these impressions and make you have a wonderful vacation experience. Kind regards, Karla Ortiz Social Media Coordinator

Jan 6, 2020 by Social Media Coordinator

Dear Guest, Thank you for choosing our resort for your recent getaway. It was a pleasure to be part of your vacation experience. We are very happy to read you enjoyed our staff assistance. Thank you for your recommendation and observations, about the pool’s temperature rest assured we will address your comments with the areas involved. Regarding your other comments, please allow us to share that the beach wait service is not part of attributes of the Unlimited-Fun®of the Sunscape Resorts Brand. We do offer pool wait service and the bars are strategically located to find a drink a few steps from the sun lounges. Again, thank you for your feedback and an apology if our services couldn’t fulfill your expectations. We can only ask for a second chance to hosting you again as we are sure that with our personalized assistance we will be able to change these impressions. Sincerely, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa