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"The staff and the beach are the best part of this resort. The pools are not heated and were freezing. We paid an extra $130 a night to be in a “Sunclu ... " More

By a verified traveler on Mon 30 Dec 2019

Hotel Description

4-star beachfront property near Akumal Beach

On the beach

Within 2 miles (3 km) of this well-placed property, you'll find Akumal Beach and Riviera Maya Golf Club. Aktun Chen and Hekab Be Biblioteca are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features 7 outdoor pools and 2 poolside bars. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Valet parking is free for guests, and you can enjoy a meal in one of the 6 restaurants.

Flat-screen TVs

The individually decorated guestrooms offer minibars and hair dryers. Flat-screen TVs come with cable channels, and other amenities include coffee/tea makers and safes.

Sun Club Master Ste OceanFront Plunge D

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sun Club Pool View Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Run of the House

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sunscape Akumal Beach Resorts & Spa - All Inclusive ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Everyone (1) Family (1)
4 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Social Media Coordinator

Dear Guest, Thank you very much for your rating your experience, it was certainly our pleasure to have you as our guests at Sunscape Akumal Beach! We are very happy to know you had a great stay with us. Once again, thank you for your visit and we look forward to welcoming you back. Cordially yours, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

2 out of 5
The food was terrible, 4 of our 6 got food poisoning. There was minimal variety to pick from. The resort is structured few strange, and the seating at the pools is limited. The pools are also freezing!!! In January anyways.

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 14, 2020 by Social Media Coordinator

Dear Guest, Thank you for sharing your choosing our property to spend your vacations and for sharing your opinion about your experience. We are terribly sorry to read that our standards and services could not meet your expectations. We would like to inform you that all the comments and suggestions will be addressed to the involved departments to improve our service. Regarding your comments about the gastronomical offer, we would like to share that all our food and beverage staff are professionally trained to manipulate food and beverages, according to the “Distintivo H” requirements and parameters. Nevertheless, we will make extra inspections to ensure our guest’s health. As per the pool’s temperature, we would like to share that our winter are usually quite warm for visitors outside of the Caribbean, making this destination an ideal place to run away from the cold and snow back home. The resort pools are not heated as with the sun and external warm it sets the pools in refreshing temperature to cold down from the warm Caribbean weather. Again, we are very sorry that we were not able to fulfill your expectations. Rest assure that if you give us a second chance, we will do everything that is in our hands to change these impressions and make you have a wonderful vacation experience. Kind regards, Karla Ortiz Social Media Coordinator

3 out of 5
The staff and the beach are the best part of this resort. The pools are not heated and were freezing. We paid an extra $130 a night to be in a “Sunclub” room but that did not get us much extra at the resort. There is no waiter service by the beach and you can’t eat by the beach. The staff were very friendly and work very hard.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 6, 2020 by Social Media Coordinator

Dear Guest, Thank you for choosing our resort for your recent getaway. It was a pleasure to be part of your vacation experience. We are very happy to read you enjoyed our staff assistance. Thank you for your recommendation and observations, about the pool’s temperature rest assured we will address your comments with the areas involved. Regarding your other comments, please allow us to share that the beach wait service is not part of attributes of the Unlimited-Fun®of the Sunscape Resorts Brand. We do offer pool wait service and the bars are strategically located to find a drink a few steps from the sun lounges. Again, thank you for your feedback and an apology if our services couldn’t fulfill your expectations. We can only ask for a second chance to hosting you again as we are sure that with our personalized assistance we will be able to change these impressions. Sincerely, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

About the Sunscape Akumal Beach Resorts & Spa - All Inclusive

Location Carr. Cancún - Tulum KM 252, Akumal, QROO 77780

Renovations + Closures

This property is closed from 27 March 2020 to 14 April 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All meals, snacks, and beverages included

  • All available beverages included
  • All food and beverages included

Property Features

Sunscape Akumal Beach Resorts & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 7 outdoor swimming pools at Sunscape Akumal Beach Resorts & Spa - All Inclusive, and enjoy summer activities like snorkeling and scuba diving. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. This all-inclusive property also offers a children's pool, a garden, and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal property.

  • 362 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (95.7 km / 59.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 362 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Sunscape Akumal Beach Resorts & Spa - All Inclusive has 6 restaurants on site.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.