"The room we stayed in was a little out dated. Pictures looked great but the place was not quite as nice as the pictures. I would not rate the place qu ... " More
On the beach
Within 2 miles (3 km) of this Akumal resort, you'll find Riviera Maya Golf Club and Aktun Chen. Akumal Beach and Xcacel Beach are also within 3 miles (5 km).
All-inclusive
A full-service spa, 6 restaurants, and 11 outdoor pools are all featured at this all-inclusive resort. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
May 23, 2023 by eConcierge
Dear Amanda,First of all, thank you very much for staying at Sunscape Akumal Beach Resort & Spa, it was certainly our pleasure to have you as our guest.We would like to inform you that all the comments and suggestions will be addressed to the involved departments to improve our service.We can only ask for a second chance as we are sure that with our personalized assistance, we will be able to change your impressions and make you enjoy your vacations just like other travelers that have shared a positive review about their experience. Be certain that we will always do our best and what is in our hands to fulfill our guest’s expectations and needs.Cordially yours,Esveydi FierroeConcierge
Mar 3, 2023 by eConcierge
Dear guest, Thank you so much for taking the time to rate your experience with us.We regret to see that our services and standards could not meet your expectations and needs. We would have truly appreciated it if we could have known more about the aspects you did not like about our resort and services in order to take action. We can only ask for a second chance as we are sure that with our personalized assistance, we will be able to change your impressions and make you enjoy your vacations just like other travelers that have shared a positive review about their experience. Be certain that we will always do our best and what is in our hands to fulfill our guest’s expectations and needs.Kind regards,Esveydi FierroeConcierge
Aug 18, 2022 by eConcierge
Dear guest, Thank you for choosing Sunscape Akumal as your vacation destination! Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We would like to assure you that all of your concerns will be addressed. We hope to have the opportunity of hosting you in the future at this your home Sunscape Akumal. Best Regards, Esveydi Fierro eConcierge
Apr 15, 2022 by Social Media Coordinator/eConcierge
Hola Scoundrel, We would like to thank you for choosing Sunscape Akumal Beach Resort & Spa as your vacation destination! It is a pleasure to know that you enjoyed the company of our incredible staff! On the other hand, I also appreciate that you share your observations and comments as this helps to focus attention on the areas that need it! We hope to see you again and give you stellar attention! Sincerely, Isabel Delgado Social Media Coordinator
Jan 11, 2022 by Econcierge/Social Media Coordinator
Hola Alejandro, Thank you for choosing Sunscape Akumal as your vacation destination! Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We would like to assure you that all of your concerns will be addressed. We hope to have the opportunity of hosting you in the future at this your home Sunscape Akumal. Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
Dec 8, 2021 by Econcierge/Social Media Coordinator
Hola Brianna, Thank you very much for staying at Sunscape Akumal and for taking the time to write your positive impressions, also your feedback help us to take the necessary measures to improve the services in the areas mentioned; you can be sure that we will share this review:) We hope to see you soon! Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
Nov 10, 2021 by Econcierge/Social Media Coordinator
Hola Tekeia Thank you for choosing Sunscape Akumal as your vacation destination! We hope to see you soon🌞🌴 Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
Nov 2, 2021 by Econcierge/Social Media Coordinator
Hola Maria, Muchas gracias por elegir Sunscape Akumal para disfrutar de las fiestas patrias! Es un gusto saber que disfrutaste del servicio de nuestro equipo 🥰 Lamento mucho las inconveniencias que tuviste durante tu estancia, tomaremos en cuenta tus comentarios para mejorar la experiencia a nuestros huéspedes:) Esperamos verte de regreso! Saludos, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Sunscape Akumal Beach Resorts & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sunscape Akumal Beach Resorts & Spa - All Inclusive you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a garden. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 358 air-conditioned accommodations with minibars and safes. These individually decorated and furnished accommodations include dining tables. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Sunscape Akumal Beach Resorts & Spa - All Inclusive has 6 restaurants on site.
11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s).
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
