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"Room clean Listed as house keeping- no eating utensils, minimal pots/pans No garbage pickup unless put outside door- no one told us that,we just saw o ... " More

By a verified traveler on Sun 14 Feb 2021

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Hotel Description

3-star apartment with kitchen in Albany

In Albany

Stay at this Albany aparthotel and you'll be within half a mile (1 km) of University at Albany and 2 miles (3 km) of Albany NanoTech Complex. SEFCU Arena and Westland Hills Park are also within 2 miles (3 km).

Round-the-clock service

This aparthotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the laundry service and free Internet in public areas. A grocery/convenience store, a lobby fireplace, and a computer station are also on offer.

Free WiFi, kitchens

The 94 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and washers/dryers.

Studio, 1 King Bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max
$85* Per night/room Nov 1 - Nov 2

Studio Suite, 2 Queen Beds, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 3 Max

CrestHill Suites SUNY University Albany ratings based on 38 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for CrestHill Suites SUNY University Albany

Everyone (13) Couples (4) Family (7)
1 out of 5
The property was across the street from u albany . However the hotel rooms were unsanitary.

Posted by on Aug 22, 2021

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Comment from Hotel Management

Sep 9, 2021 by tg

I apologize for the inconveniences that you experienced during your stay.All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Thanks,

1 out of 5
The older lady that works the front desk is completely rude and doesnt pay attention to her job. i dont understand how you can make a mistake when i clearly communicated to not charge the card on file and handed her another. yet she still charges the card on file because apparently she was distracted with her delivery order that came in while i was checking in. then i call her to ask her what happened and she goes call the bank their is nothing i can do and hangs up the phone. she is rude and if she doesn't like her job then she should quit and go to a nursing home.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Sep 3, 2021 by tg

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Your concerns will be addressed. Thanks, Tom

1 out of 5
The room smelled moldy and like smoke. Carpet stained. Bed sagged. We did not stay. They did refund our credit card.

Posted by on Jul 9, 2021

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Comment from Hotel Management

Aug 13, 2021 by tg

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Thanks, Tom

3 out of 5
Room clean Listed as house keeping- no eating utensils, minimal pots/pans No garbage pickup unless put outside door- no one told us that,we just saw others do it. No liners for garbage cans emptied. Very miserly giving coffee for 2 people- 2 cups and had to ask for that. Hand full of cheap plastic forks etc on request. Since we lived nearby( needed room to to home construction). We could go get needed items at home. Room had alit of potential,but management did not make effort

Posted by on Feb 14, 2021

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1 out of 5
Room was dirty, old, could not provide one extra towel and was not the room type we booked. We left the property and did not stay. They refunded the charges and we went to another hotel. Seems the crest hill suites across from SUNY Albany on Washington Avenue has become an older tired hotel that caters to cheap rates for out of town contractors. I would not stay there unless the property was renovated and upgraded.

Posted by , from Rochester on Jun 2, 2020

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4 out of 5
Breakfast could be much better, likely hot serial, eggs not just boiled.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 5, 2020 by Jay Patel

Thank you very much for your review!

3 out of 5
Maintenance is overdue. Needs a refresh. Far too many yappy dogs and no effort to help quiet them. Staff friendly. Location food. Breakfast impressive. Good value.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 4, 2020 by Jay Patel

Thank you very much for your review!

5 out of 5
Really clean and well maintained. Friendly staff. Great price for a room with a kitchen.

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 18, 2019 by Jay Patel

Thank you very much for your review!

4 out of 5
The staff at check in was very friendly and helpful.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 2, 2019 by Jay Patel

Thank you very much for your review!

4 out of 5
The money spent matches the value obtained. We are pleased with its cleanness and hospitality of the stuff. I highly recommend this place for a short stay in the Albany area.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 20, 2019 by Jay Patel

Thank you very much for your review!

About the CrestHill Suites SUNY University Albany

Location 1415 Washington Avenue, Albany, NY 12206

Property Features

As a guest of CrestHill Suites SUNY University Albany, you'll find barbecue grills, a vending machine, and multilingual staff. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly CrestHill Suites SUNY University Albany also features complimentary newspapers in the lobby, a fireplace in the lobby, and laundry facilities. Free self parking is available. This 3-star Albany aparthotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

CrestHill Suites SUNY University Albany offers 94 accommodations with washers/dryers and complimentary newspapers. 36-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and dishwashers. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 30 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and Eurocard; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Albany Cresthill Suites
  • Cresthill
  • Cresthill Albany
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  • CrestHill Suites SUNY University Albany Aparthotel
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  • CrestHill Suites SUNY University
  • Cresthill Suites Albany Hotel Albany
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  • CrestHill Suites SUNY University Albany Aparthotel
  • CrestHill Suites SUNY University Albany Aparthotel Albany

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.