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4.3 out of 5

"Staff was pleasant and helpful. Room was very clean; bed was super comfortable " More

By a verified traveler on Sun 08 Mar 2020

Hotel Description

Hotel near Times Union Center in Albany

Downtown Albany stay

Within a 15-minute walk of this Downtown Albany hotel, you'll find Times Union Center and Albany Capital Center. Albany Medical Center and Palace Theater are also within 2 miles (3 km).

Renovated in 2017

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 135 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Coffee/tea makers, free weekday newspapers, and free local calls are also available.

Room, 1 King Bed, Accessible, Bathtub (MOBILITY)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Holiday Inn Express Albany Downtown ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Albany Downtown

Everyone (11) Couples (1) Family (3)
5 out of 5
Staff was pleasant and helpful. Room was very clean; bed was super comfortable

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 13, 2020 by Shannon Jones Director of Sales and Marketing

Thank you for your review! We are so glad you had a pleasant stay. Please stay with us again the next time you are in town.

5 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 23, 2020 by Shannon Jones

Thank you so much for your review.

3 out of 5
The location of the hotel was not good. It was next door to the bus station, no restaurant near by which meant you had to take a uber to A restaurant which became costly. The seats needed updating in and around the common areas. The breakfast was not bad.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 9, 2020 by fd

thank you for sharing, there are several dining options within walking distance, in the future feel free to stop by the desk and ask for assistance with Google searches

5 out of 5
Very clean an new staff was excellent, would gladly stay again.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 10, 2019 by fd

Awesome, thank you!

4 out of 5

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 19, 2019 by Ashleigh Adams

Thanks for your review! Your feedback is much appreciated. We are happy to hear you enjoyed your stay with the Holiday Inn Express - Albany Downtown. We hope to see you soon :)

5 out of 5
Excellent location. Very easy to get to and from major highways. Walking distance to the downtown area. Nice, clean hotel. I'll stay here when I come back to Albany.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 21, 2019 by fd

Appreciate your feedback thank you

4 out of 5
Friendly staff. Easy to walk to downtown although questionable at night.

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by fd

thank you so much

4 out of 5
long long walk to room due to set up breakfast very good pool area great staff excellent

Posted by on May 11, 2019

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Comment from Hotel Management

May 19, 2019 by fd

thank you for sharing!

4 out of 5
good location- very clean room, friendly staff, comfortable. Will be back again later this year!

Posted by on Feb 5, 2019

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Comment from Hotel Management

Feb 11, 2019 by fd

thank you, see you soon

5 out of 5
Close to the venue, Times Union. Free breakfast. Comfy pillows. Housekeeping staff very helpful. Overall, a good hotel stay.

Posted by , from Vermont on Oct 23, 2018

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Comment from Hotel Management

Oct 27, 2018 by fd

thank you

About the Holiday Inn Express Albany Downtown

Location 300 Broadway, Albany, NY 12207

Renovations + Closures

This property is closed from April 3 2020 to January 31 2021 (dates subject to change).

Property Features

Holiday Inn Express Albany Downtown offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Albany Downtown. Self parking is free. A complete renovation of Holiday Inn Express Albany Downtown was completed in March 2017. This Albany hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 5 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 1960
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Albany Intl. Airport (ALB) (13.4 km / 8.3 mi)
  • Train station: Albany-Rensselaer Station (2.6 km / 1.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Albany Downtown offers 135 air-conditioned accommodations with safes and coffee/tea makers. 43-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time ends at 4:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Albany Downtown
  • Holiday Inn Express Hotel Albany Downtown
  • Albany Holiday Inn
  • Holiday Inn Express Albany - Downtown Hotel Albany
  • Holiday Inn Express Albany Downtown Hotel
  • Express Albany Downtown Albany
  • Holiday Inn Express Albany Downtown Hotel
  • Holiday Inn Express Albany Downtown Albany
  • Holiday Inn Express Albany Downtown Hotel Albany

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.