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"The balcony overlooking the courtyard. The lounge was inviting and the restaurant was pleasant " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

3.5-star hotel near University at Albany SUNY

In shopping district

Within 3 miles (5 km) of this hotel, you'll find Colonie Center Mall and Siena College. Albany County Hockey Facility and Pruyn House are also within 2 miles (3 km).

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 14 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Free WiFi, LCD TVs

In addition to LCD TVs with digital channels, the 323 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, hair dryers, and safes.

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Desmond Hotel Albany ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Desmond Hotel Albany

Everyone (12) Family (1)
2 out of 5
My negative review is because my room was very noisy and not up to the quality I expect from Desmond. Room 143 was next to an entrance, stairs and the elevator. Kids were running up and down the stairs until late. The room fan squeeked when it came on. Bathroom was somewhat moldy.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Apr 2, 2020 by LATONYA

IM REALLY SORRY FOR YOUR EXPERIENCE, WE ARE CURRENTLY RENOVATING ALL THE ROOMS, WE HOPE YOU GIVE OUR HOEL ANOTHER CHANCE

5 out of 5
The balcony overlooking the courtyard. The lounge was inviting and the restaurant was pleasant

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 25, 2020 by LATONYA

THANK YOU VERY MUCH!

3 out of 5
The hotel is beautiful, just dated. The pillows should be tossed, at least the ones in my room. I’m not sure why but one website said this place had a hot tub, which I was looking forward to using..... it was no longer usable and was filled in. That was quite disappointing. I enjoy using a hot tub during my traveling, it helps with my back problems. The hotel is under construction, maybe they’ll bring that back.

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 19, 2019 by Shawn

Dear Guest, Thank you for sharing your review and we are pleased you enjoyed your stay. I apologize you saw an advertisement for the hot tub which we no longer have. If you wouldn't mind telling us where you saw that as we cannot find it anywhere. We hope to see you again soon. Best, Shawn Green Director of Rooms Division

1 out of 5
The staff was very unorganized , phones did not work, room service was a no go, room was filthy, vending machine took my money but did not give me the desired item. Front desk never reimbursed me just gave me 2 waters after I paid for 5 it was a disgrace. Shower did not work properly either and the room fresh air vent fell to the floor and blew dust every where

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 13, 2019 by Shawn

Dear Guest, We apologize your recent stay was not up to our usual standards of excellence. We did experience a temporary internet and phone issue caused by our outside carrier and worked quickly to resolve it and get all guests checked in. If indeed you were charged for the vending items in error please feel free to reach out and I would be happy to reimburse you for them. Typically if the item is not dispensed the machine is calibrated to not charge the card used. We hope you will give us another opportunity in the future. Best, Shawn Green Director of Rooms Division

4 out of 5

Posted by on Apr 21, 2019

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5 out of 5

Posted by on Apr 13, 2019

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3 out of 5
Unfortunately my circumstances in having to stay here was because of my mom passing away. I just felt like the woman I spoke with to book the room was less then cordial. I had no idea at the time fhey charge you a 75 dollar non refundable fee for us to bring our dog because we had no other options for her. They advertise pet friendly. No refrigerator, charging my card 30 dollars in case we went to the bar/restaurant, I’m hoping gets refunded. Room was clean, but for the money I guess I was expecting much more then what the room had.

Posted by , from Ma on Oct 29, 2018

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4 out of 5

Nice hotel, rooms outdated.

No safe in room...hallway carpets were dirty and need replacing.

Posted by on Aug 17, 2018

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5 out of 5
Great hotel close to airport. Nice sheets. Free parking

Posted by , from cooprtstown, ny on Jul 9, 2018

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4 out of 5

Wonderful - had a great time

Pros: I liked everything about this hotel with the exception of the tendency to become disoriented to surroundings.
Cons: I would recommend more obvious directional signs, but that would take from the historical atmosphere.
Location: I was so comfortable and content with the services provided I did not venture outside very much, but I loved the snow-covered grounds.
A little misunderstanding about airport shuttle. Had to take taxi. Once there, wonderful food in Tavern and Simpson's Resturant. Rooms large and pleasantly furnished. Staff Excellent - helpful, courteous, friendly, and quick to offer assistance. Once shuttle misunderstanding resolved, staff went well above and beyond what was expected of them. I would definitely recommend the Desmond Hotel and Suites to anyone for any need as they are prepared to meet any need. The facility is quite large and one can easily become lost if not paying attention to surroundings at all times.

Posted by , from Albany, New York on Jan 8, 2018

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About the The Desmond Hotel Albany

Location 660 Albany Shaker Rd, Albany, NY 12211

Renovations + Closures

The following facilities or services will be unavailable from August 01 2020 to December 31 2020 (dates subject to change):

  • Business center
  • Dining venue(s)

The property will be renovating from August 01 2020 to December 31 2020 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Dining venue
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

The Desmond Hotel Albany offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 14 meeting rooms available. A terrace, a vending machine, and a garden are also featured at the business-friendly The Desmond Hotel Albany. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of The Desmond Hotel Albany was completed in November 2020. This 3.5-star Albany hotel is smoke free.

  • 323 guestrooms or units
  • 4 levels
  • 28,000 sq ft of conference space
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Albany Intl. Airport (ALB) (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

The Desmond Hotel Albany offers 323 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Simpson's - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

The Tavern - This gastropub specializes in American cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 20.00 per person (approximately)
  • Uncovered extended parking fee: USD 10 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Desmond
  • Desmond Albany
  • Desmond Hotel
  • Desmond Hotel Albany
  • Hotel Desmond
  • The Desmond Hotel Conference Center
  • The Desmond Hotel Albany Hotel
  • The Desmond Hotel Albany Albany
  • The Desmond Hotel Albany Hotel Albany

You should know

  • The Desmond Hotel Albany offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.