2/10 Terrible
Cherry
Traveled with partner
Jan 3, 2024
Disliked: Amenities, property conditions & facilities
***JUST DON'T DO IT***
We did go out of season and did get a good price on All Inclusive but I did not expect what we got.
The hotel grounds are beautiful and gorgeous beachfront location but the rooms are tired (although clean) and don't dare ask for a double bed.
Having booked a double room on Expedia I did not expect 2 single beds pushed together and made as 2 singles. Not a major thing but when I had the audacity to contact reception to quey this I was immediately shut down with a passive aggressive; "Not being rude 'Madam', you booked an apartment, you get twin beds. There are no doubles".
Then there was the issue with booking for the A La Carte restaurants. These are grim. Plastic chairs under plastic tarpaulin for the 'Mandarin' and 'Mexican'. The food not much better. Having been told they were fully booked (and eventually got booked in) there was barely anyone there and no atmosphere and half hearted service.
Drinks are basic. Beer and warm wine in the buffet in plastic cups, the only glass is in the A la Carte's. Even at The Ocean Bar it was plastic cups but the staff down there actually raised a smile and were friendly and made semi-decent cocktails.
It is a bland hotel with bland food and no atmosphere. Severely dated with rude and disinterested staff. Maybe it's better in the summer months??? I somehow doubt it.
I have travelled alot and can honestly say that this was the poorest customer service and expertise at a hotel that I've ever had.
Cherry
Stayed 3 nights in Dec 2023