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Holiday Inn Express Bernalillo, an IHG Hotel

2.5-star property
119 Bell Ln, Bernalillo, NM 1-855-201-7819
4.4 out of 5
Excellent!
See all 33 travelocity Reviews

"I had a great stay. The hotel was up to my standard. The staff at the front desk was very nice and it did not stop there. The housekeeping team, the p ... " More

By a verified traveler on Mon 17 Oct 2022

Points Of Interest

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Hotel Description

Enjoy the indoor pool at this Bernalillo hotel

In historical district

Within 2 miles (3 km) of this Bernalillo hotel, you'll find Rio Grande and Plein Air New Mexico Gallery. Coronado Historic Site and Santa Ana Star Casino are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$123* Per night/room Apr 3 - Apr 4

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Bernalillo, an IHG Hotel ratings based on 33 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Bernalillo, an IHG Hotel

Everyone (5) Couples (6) Family (6)
5 out of 5
I had a great stay. The hotel was up to my standard. The staff at the front desk was very nice and it did not stop there. The housekeeping team, the people in the breakfast area, they were all very polite and greeting you. They answered all the question I had about the area no matter how silly it might have been. The room was very clean, basically the whole hotel was clean and welcoming. I honestly have no complaint at all. If I were to go back to that area, I would definitely go back to that hotel. Also, they messaged me on my phone asking if I was satisfied with everything and they were willing to do any accommodation to make my stay better. The website is very accurate. Everything that they mentioned, you can expect. Great hotel.

Posted by , from Palm Bay on Oct 17, 2022

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Comment from Hotel Management

Oct 19, 2022 by hiemgr

Marie Kermine,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 10/10 rating. Thank you so much for recognizing our staff and complementing their friendliness and welcoming nature, as well as the comfortable beds. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

4 out of 5
Convenient location. Strange entrance to property with only signage saying simply "Dead End" Check in was efficient and friendly. Front desk was professional and welcoming. Room, hallways, and common areas were exceptionally clean. 2 of the 3 ice machines were working (not the one on our floor). Air conditioning in the room was barely able to keep the room at a comfortable temperature.

Posted by , from Crowley on Jul 6, 2022

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Comment from Hotel Management

Jul 16, 2022 by hiemgr

Danny, Thank you for your very candid review. I do want to thank you for sharing such detailed information from your stay with us. I will share these with our team so we can continue to improve our service. We definitely pride ourselves on earning a 5 star rating from all guest, but when we don’t we use the constructive criticism as a source for improvement. We value your comments and are hopeful to have an opportunity to serve you again in the future. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo

5 out of 5

Posted by , from Leander on Apr 19, 2022

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3 out of 5
We were upset the pool/jacuzzi was not open. We booked months ago and requested conjoining rooms but did not get it. Late-night staff member working the front lobby wasn’t very welcoming/seemed upset to be selling us items. Drinks in the cooler were priced lower than what we were charged. Breakfast was good but eggs were cold.

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 21, 2022 by hiemgr

Vontressa, We are delighted to know that you enjoyed our services. The staff here make it a priority to address any issue immediately, and will insure that it becomes a teaching experience for the rest of the staff. We do consider an 3/5 a failed guest experience, but we will always strive for the perfect 5 star stay. We will definitely dissect all issues mentioned and use it the improve the guest satisfaction. We hope to see you again in the future.   Best regards,   Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo

4 out of 5
The staff was terrific. The pool being closed was not.

Posted by , from OLATHE on Feb 28, 2022

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Comment from Hotel Management

Mar 1, 2022 by hiemgr

Arthur, Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and understand that our pool renovation timing didn’t fit your scheduled arrival date. Apologies from our entire team. We value your comments and welcome the opportunity to serve you again in the future with a great pool experience.   Best regards,   Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo

3 out of 5

Posted by , from Los Gatos on Jan 10, 2022

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5 out of 5
Was safe and clean, comfy bed, excellent breakfast.

Posted by , from Phoenix on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by hiemgr

Irina, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel with a perfect 5 star survey! I am so glad that you found our hotel to be safe, Clean and very comfortable (bed). We are also happy that you enjoyed our breakfast as we know it’s an integral part of the guest experience. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again.   Kind regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo

5 out of 5

Posted by , from Keizer on Sep 24, 2021

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3 out of 5
The reception girl when I checked out was rude. She doesn't have no customer service skills.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by hiemgr

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our Front desk and see what changes will be necessary to improve the guest satisfaction. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo

5 out of 5
Good place for an overnight stay.

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 7, 2021 by hiemgr

I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating. Come see us again soon. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo

About the Holiday Inn Express Bernalillo, an IHG Hotel

Location 119 Bell Ln, Bernalillo, NM 87004

Property Features

Holiday Inn Express Bernalillo, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. The business-friendly Holiday Inn Express Bernalillo, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Bernalillo hotel.

  • 1 building
  • 70 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Bernalillo, an IHG Hotel offers 70 accommodations with complimentary newspapers and coffee/tea makers. 37-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bernalillo Holiday Inn Express
  • Holiday Inn Express Bernalillo
  • Holiday Inn Express Hotel Bernalillo
  • Holiday Inn Bernalillo
  • Holiday Inn Express Bernalillo Hotel Bernalillo
  • Holiday Inn Express Bernalillo Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express Bernalillo, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.