"I had a great stay. The hotel was up to my standard. The staff at the front desk was very nice and it did not stop there. The housekeeping team, the p ... " More
In historical district
Within 2 miles (3 km) of this Bernalillo hotel, you'll find Rio Grande and Plein Air New Mexico Gallery. Coronado Historic Site and Santa Ana Star Casino are also within 3 miles (5 km).
This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.
Oct 19, 2022 by hiemgr
Marie Kermine,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 10/10 rating. Thank you so much for recognizing our staff and complementing their friendliness and welcoming nature, as well as the comfortable beds. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo
Jul 16, 2022 by hiemgr
Danny, Thank you for your very candid review. I do want to thank you for sharing such detailed information from your stay with us. I will share these with our team so we can continue to improve our service. We definitely pride ourselves on earning a 5 star rating from all guest, but when we don’t we use the constructive criticism as a source for improvement. We value your comments and are hopeful to have an opportunity to serve you again in the future. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Mar 21, 2022 by hiemgr
Vontressa, We are delighted to know that you enjoyed our services. The staff here make it a priority to address any issue immediately, and will insure that it becomes a teaching experience for the rest of the staff. We do consider an 3/5 a failed guest experience, but we will always strive for the perfect 5 star stay. We will definitely dissect all issues mentioned and use it the improve the guest satisfaction. We hope to see you again in the future. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Mar 1, 2022 by hiemgr
Arthur, Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and understand that our pool renovation timing didn’t fit your scheduled arrival date. Apologies from our entire team. We value your comments and welcome the opportunity to serve you again in the future with a great pool experience. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Nov 17, 2021 by hiemgr
Irina, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel with a perfect 5 star survey! I am so glad that you found our hotel to be safe, Clean and very comfortable (bed). We are also happy that you enjoyed our breakfast as we know it’s an integral part of the guest experience. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again. Kind regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Jul 9, 2021 by hiemgr
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our Front desk and see what changes will be necessary to improve the guest satisfaction. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Jul 7, 2021 by hiemgr
I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating. Come see us again soon. Best regards, Larry Morinia Jr. General Manager Holiday Inn Express Albuquerque N- Bernalillo
Holiday Inn Express Bernalillo, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. The business-friendly Holiday Inn Express Bernalillo, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Bernalillo hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed
Free self parking , Free RV, bus, truck parking
Holiday Inn Express Bernalillo, an IHG Hotel offers 70 accommodations with complimentary newspapers and coffee/tea makers. 37-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free buffet breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.