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"Going to this property for many years. Sad that Covid put the Bar and Restaurant on hold. Place brings back so many memories. Its the Pool for me! " More

By a verified traveler on Mon 03 Aug 2020

Hotel Description

Enjoy 2 bars/lounges at this 3-star Bethlehem hotel

Near the airport

Within 9 miles (15 km) of this hotel, you'll find Lehigh University and SteelStacks. Also within 9 miles (15 km) are PPL Center and Allentown Fairgrounds.

Renovated in 2019

The hotel's 24-hour fitness center, seasonal outdoor pool, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy a meal from the a restaurant and perks like free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 192 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include room service, hydromassage showerheads, and coffee/tea makers.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$102* Per night/room Jun 28 - Jun 29

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave, Pool View (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Lehigh Valley ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Lehigh Valley

Everyone (9) Couples (2) Family (3)
2 out of 5

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 17, 2021 by Kaylee - Front Office Manager

We're sorry to see you did not enjoy your most recent stay. Please allow us to better serve you in the future.

1 out of 5
I will never stay here again! Waited 30min to check in, no elevators, stayed in a 2 queen bed room one of the beds was completely broken ie broken bed frame and box spring. I looked it was not fixable! as soon as you sat on one side of the bed it collapsed! Second bed actually sounded like it was rusty and make all sorts of noise. I had to unplug the refrigerator it was very loud when the motor kicked on. Ended up sleeping on the floor. This was one of the worst hotel rooms I’ve ever stayed in!

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 7, 2021 by Kaylee - Front Office Manager

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5 out of 5
Going to this property for many years. Sad that Covid put the Bar and Restaurant on hold. Place brings back so many memories. Its the Pool for me!

Posted by on Aug 3, 2020

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4 out of 5

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 1, 2020 by dom

Thank you for a great review, we appreciate your business.

4 out of 5
Pet friendly so hard floors, the staff were really sweet. Sheets looked like they weren’t fully changed however, and it wasn’t the best clean... the table sometimes had food on it. But overall if it’s a last minute hotel type of thing, perfect.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 19, 2019 by dom

Thank you for your review, we appreciate your business, and we are working hard to fix these issues.

1 out of 5
older Room not the remodeled one, so stains on the carpet sticky tile in the bathroom and hair in the shower

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 3, 2019 by dom

I do apologize if we did not meet your expectations we appreciate your business.

3 out of 5
The room was ok the bathroom is old and mildewed and the halls and stairways are all filthy

Posted by on Aug 24, 2019

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Comment from Hotel Management

Aug 24, 2019 by dom

I do apologize if we did not meet your expectations, we appreciate your business.

1 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by dom

I do aplogize if we did not meet your expectations, we are working hard to fix these issues.

4 out of 5
There is no elevator and our room was on the 2nd floor. We traveled with our grandson so we need a king bed and couch which is not available on the first floor,

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 10, 2019 by dom

I do apologize if we were not able to meet your request please note whenever you need first floor or specific request to let the agent know at the time of booking so we can try our best to accommodate the request.

5 out of 5

Posted by on May 8, 2019

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About the SureStay Plus Hotel by Best Western Lehigh Valley

Location 300 Gateway Dr, Bethlehem, PA 18017

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 28 to May 27:

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western Lehigh Valley offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A vending machine, multilingual staff, and a garden are also featured at the business-friendly SureStay Plus Hotel by Best Western Lehigh Valley. You'll have access to the indoor pool at a partner property. Free self parking is available. A complete renovation of SureStay Plus Hotel by Best Western Lehigh Valley was completed in November 2019. This 3-star Bethlehem hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 1965
  • Dining venue
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Lehigh Valley Intl. Airport (ABE) (6.1 km / 3.8 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western Lehigh Valley offers 192 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2019.

  • In-room dining
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 10:00 AM.

The Foundry - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare.

Foundry Cocktail Lounge - Onsite cocktail bar. Open daily.

The Bar With No Name - This bar serves breakfast, lunch, dinner, and light fare. Open daily.

Room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per accommodation, per night (maximum USD 100.00 per stay), plus a deposit of USD 20 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 0.00 (rates may vary)
  • Pet deposit: USD 20 per stay
  • Pet fee: USD 30 per accommodation, per night (maximum USD 100.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lehigh Valley Hotel
  • Surestay Plus By Lehigh Valley
  • SureStay Plus Hotel by Best Western Lehigh Valley Hotel
  • SureStay Collection by Best Western Lehigh Valley Hotel
  • Lehigh Valley Hotel SureStay Collection by Best Western
  • SureStay Plus Hotel by Best Western Lehigh Valley Bethlehem

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.