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SureStay Plus Hotel by Best Western Lehigh Valley

3-star property
300 Gateway Dr, Bethlehem, PA 1-855-201-7819
3.3 out of 5
See all 23 travelocity Reviews

"Awesome king bed and pillows. So comfortable. " More

By a verified traveler on Wed 20 Jul 2022

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Hotel Description

Enjoy 2 bars/lounges at this 3-star Bethlehem hotel

Near the airport

Within 6 miles (10 km) of this Bethlehem hotel, you'll find Lehigh University and Wind Creek Bethlehem. SteelStacks is within 6 miles (10 km) and PPL Center is within 9 miles (15 km).

Renovated in 2019

The hotel's 24-hour gym, seasonal outdoor pool, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy a meal from the restaurant and perks like free buffet breakfast and free self parking.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$94* Per night/room Oct 1 - Oct 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Lehigh Valley ratings based on 23 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Lehigh Valley

Everyone (11) Couples (6) Family (5)
1 out of 5
bathroom old and dirty arround the tub, door rusted snd peeling, shower curtain frayed. door handle to the outside came off in my hand when i tryed to open. lamp shades cracked. refridgerator freezer door broke off. A/C did not work properly (that could have been me!)

Posted by on Jul 22, 2023

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1 out of 5
Right off the highway

Posted by on Apr 11, 2023

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Comment from Hotel Management

Apr 13, 2023 by KBerman Front Office Manager

we are disappointed that the location of the hotel effected your stay

4 out of 5

Posted by on Sep 18, 2022

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5 out of 5
Awesome king bed and pillows. So comfortable.

Posted by on Jul 20, 2022

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Comment from Hotel Management

Jul 21, 2022 by kevin

Thank you for staying with us .look forward to oyur next stay

5 out of 5
Only problem was a light in the bath that turned on by itself every half hour or so at night. Just closed the door to keep the room dark. (Room 178)

Posted by , from CAMDEN on Jan 7, 2022

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Comment from Hotel Management

Jan 12, 2022 by Kathi

Thank you so much for staying with us. It is great to see that you enjoyed your stay. We appreciate you pointing out the light sensor malfunctioning and will get this taken care of. We hope to see you again soon!

3 out of 5
To be honest, I wasn’t too impressed. The halls and carpeting were so outdated - I was disgusted that they hadn’t been painted and new carpeting put in after that carpet was on style. The room better…. But nothing fancy.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 7, 2021 by Kathi

Thank you for staying with us. We have enhancements to our hallways coming soon but appreciate your feedback.

1 out of 5
This property is old & shabby. No elevator and the concierge wanted to put me on the 2nd floor. No mention of this on the website. As I have bad knees & hips I balked at the 2nd floor idea and was put on the 1st floor but NOT in a King Deluxe as booked. Staff was not engaged in courtesy or in hospitality. I actually received some dirty looks from some of the cleaning staff for no apparent reason. A generally unpleasant experience and i will never stay there again nor would I recommend it to anyone.

Posted by , from CHARLOTTE on Nov 15, 2021

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Comment from Hotel Management

Nov 30, 2021 by Kathi

Thank you for staying with us. We are terribly sorry to see the challenges you faced during your stay. Please know everything has been addressed with staff. We appreciate your helpful feedback.

4 out of 5

Posted by on Oct 24, 2021

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2 out of 5
The grounds were okay, however inside the hallways were dimly lit, and smelled of pneumonia, and old food on the entryways. The room smelled of heavy cleaner product and weed and things like hangers and luggage racks were all rusted out. For 180/night I didn't expect a palace but certainly less of a skeevy feeling.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 10, 2021 by Kaylee - Front Office Manager

Thank you for taking the time to review your most recent stay. Your feedback is very much appreciated, and we will address these concerns with our staff. We look forward to providing you with a better experience the next time you are in the area.

2 out of 5

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 17, 2021 by Kaylee - Front Office Manager

We're sorry to see you did not enjoy your most recent stay. Please allow us to better serve you in the future.

About the SureStay Plus Hotel by Best Western Lehigh Valley

Location 300 Gateway Dr, Bethlehem, PA 18017

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 11 to May 23:

  • Bar/Lounge
  • Swimming pool

Property Features

SureStay Plus Hotel by Best Western Lehigh Valley offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A vending machine, multilingual staff, and a garden are also featured at the business-friendly SureStay Plus Hotel by Best Western Lehigh Valley. You'll have access to the indoor pool at a partner property. Free self parking is available. A complete renovation of SureStay Plus Hotel by Best Western Lehigh Valley was completed in November 2019. This 3-star Bethlehem hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 1965
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western Lehigh Valley offers 192 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2019.

  • In-room dining
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

The Foundry - This restaurant specializes in American cuisine and serves dinner only.

Foundry Cocktail Lounge - Onsite cocktail bar. Open daily.

Room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per accommodation, per night (maximum USD 100.00 per stay), plus a deposit of USD 30 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 3
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 (rates may vary)
  • Pet deposit: USD 30 per stay
  • Pet fee: USD 30 per accommodation, per night (maximum USD 100.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lehigh Valley Hotel
  • Surestay Plus By Lehigh Valley
  • SureStay Plus Hotel by Best Western Lehigh Valley Hotel
  • SureStay Collection by Best Western Lehigh Valley Hotel
  • Lehigh Valley Hotel SureStay Collection by Best Western
  • SureStay Plus Hotel by Best Western Lehigh Valley Bethlehem

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.