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Grand Hotel Tien Shan

4.0 star property
4-star spa hotel in Medeu District

Choose dates to view prices

Photo gallery for Grand Hotel Tien Shan

Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
2 indoor pools, sun loungers
Front of property
Superior Double Room | Living area | TV
Breakfast, lunch, dinner served; international cuisine
Reviews
8.6

Excellent

Popular amenities

  • Breakfast included
  • PoolPoolPool
  • Spa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Explore the area

Map
115 Bogenbay Batyr Street, Almaty, 050000
  • Popular LocationZenkov Cathedral7 min walk
  • Popular LocationAlmaty Opera House9 min walk
  • Popular LocationMEGA Park4 min drive
  • AirportAlmaty (ALA-Almaty Intl.)27 min drive

Room options

View all photos for Standard Single Room

TV

Standard Single Room

  • 240 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

TV

Superior Double Room

  • 390 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 406 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Suite

  • 407 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

TV

Superior Twin Room

  • 369 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior
Hotel Kazakhstan
Parking included
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very Good, (152)
The price is $74
per night
$82 total
includes taxes & fees
May 27 - May 28
Hotel Kazakhstan

About the neighborhood

Almaty

City center stay.Within a 10-minute walk of this Medeu District hotel, you'll find 28 Panfilov Heroes Memorial Park and Zenkov Cathedral. Almaty Opera House and Nedelka Park are also within half a mile (1 km).

What's nearby

  • Zenkov Cathedral - 7 min walk
  • Almaty Opera House - 9 min walk
  • Panfilov Park - 10 min walk
  • National Museum of Kazakhstan - 2 min drive
  • MEGA Park - 4 min drive

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • Огонёк - 5 min walk
  • Цугцванг - 4 min walk
  • Baza Brewery Bar - 6 min walk
  • Coffeedelia - 6 min walk
  • Harat's Pub - 5 min walk

About this property

Grand Hotel Tien Shan

4-star spa hotel in Medeu District
As a guest of Grand Hotel Tien Shan, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, a meeting room, and limo/town car service. Event space at this hotel measures 9555 square feet (888 square meters) and includes a conference center. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Grand Hotel Tien Shan. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

  • 78 guestrooms or units
  • 3 levels
  • 9555 sq ft of conference space
  • 888 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Hotel Tien Shan offers 78 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Languages

English, Russian

Property amenities

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hotel Tien Shan

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per night.
  • Cribs (infant beds) are available for KZT 5000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

Property Registration Number 5620286

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

How close is Grand Hotel Tien Shan to the airport?

Grand Hotel Tien Shan is 10.5 mi (27-min drive) away from the Almaty (ALA-Almaty Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hotel Tien Shan?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on May 19, 2024 start from $127.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hotel Tien Shan have an airport shuttle?

Grand Hotel Tien Shan offers an airport shuttle 24 hours a day, for a charge of KZT 8000 per vehicle, one-way.

Does Grand Hotel Tien Shan offer free breakfast?

Grand Hotel Tien Shan offers free buffet breakfast every day from 6 AM to 10:30 AM.

Is there a casino at Grand Hotel Tien Shan?

No, there is no casino at this hotel, but Casino Zodiak (7-min drive) is nearby.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A percentage-based fee applies for early check-in.

Is there free parking at Grand Hotel Tien Shan?

This hotel offers free self parking.

Does Grand Hotel Tien Shan have a pool?

Grand Hotel Tien Shan features 2 indoor pools.

Does Grand Hotel Tien Shan have a restaurant?

Grand Hotel Tien Shan is home to Restaurant Nauryz, which features international cuisine.

Does Grand Hotel Tien Shan have a spa?

Pamper yourself with a day at Bali, where you can enjoy body wraps, aromatherapy, and Thai massages.

How close is Grand Hotel Tien Shan to downtown Almaty?

Grand Hotel Tien Shan is 5.4 mi away from Almaty.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 264 reviews" "
Rating 8 - Good. 96 out of 264 reviews" "
Rating 6 - Okay. 31 out of 264 reviews" "
Rating 4 - Poor. 8 out of 264 reviews" "
Rating 2 - Terrible. 6 out of 264 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

NHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023

6/10 Okay

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Stayed 5 nights in Oct 2023

2/10 Terrible

Leili

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Paramveer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Facade, Same Wifi
I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
Stayed 2 nights in Aug 2023

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever
Amazing staff went the extra mlie.
Stayed 4 nights in Jul 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023