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Hotel Description

5-star luxury hotel in Bostandyk District

Bostandyk District stay

Within a 10-minute walk of this Bostandyk District hotel, you'll find Kazakhstan Museum of Arts and Fantasy World Almaty. Also, Kasteev State Museum of Arts is within half a mile (1 km) and Auezov Kazakh Drama Theatre is within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and an indoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the sauna and perks like free self parking.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$119* Per night/room Mar 30 - Mar 31

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rahat Palace Hotel ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Rahat Palace Hotel

1 out of 5
Initially liked the floor plan but ultimately found it inconvenient. The lasting impression was that - with exception of one waiter and one very helpful and competent manager - the staff was unfriendly. They did not smile or greet guests and were often even resistant to help guests unless the guest insisted. There were other things: A 24-hour restaurant that looked closed at night because there was almost no lighting. A key card door system that went down and temporarily locked guests out of their rooms. A bed with a broken bedframe. Weak air conditioning. Would not stay here again or recommend it to anyone.

Posted by on Sep 28, 2022

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Comment from Hotel Management

Oct 6, 2022 by Assem Amanbayeva

Dear Mrs. Denise.Thank you very much for sharing your sincere feedback. I regret to see that on this occasion your experience did not live up to your expectations. Rest assured your feedback has been raised to the heads of the Dpts involved in order to prevent any recurrence and to ensure our standards are always followed. Please accept our apologies for any inconveniences caused.Best regards.Assem AmanbayevaGuest Relation Manager

Renovations + Closures

The property will be renovating from March 28 2024 to April 12 2024 (completion date subject to change). The following areas are affected:

  • Sauna
  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Rahat Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2368 square feet (220 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Rahat Palace Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Almaty hotel.

  • 1 building
  • 190 guestrooms or units
  • 10 levels
  • 3 dining venues
  • Meeting rooms
  • 2368 sq ft of conference space
  • 220 sq m of conference space
  • Built in 1995
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Almaty Station (6.4 km / 4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Rahat Palace Hotel offers 190 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch Smart televisions come with digital channels. Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Dzhambul - This restaurant specializes in international cuisine and serves breakfast and lunch.

Grill - This restaurant specializes in American cuisine and serves dinner only.

Tau Samal (seasonal) - This café specializes in Modern European cuisine and serves lunch and dinner. Open daily.

Yourt Bar & Lounge - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 10
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Rahat Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, mobile payments, and cash

Mobile payment options include: Google Pay and Apple Pay

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, cash, mobile payments, Google Pay, and Apple Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Mobile payments
  • Apple Pay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Google Pay
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 4400 for adults and KZT 4400 for children
  • Airport shuttle fee: KZT 18500 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Rahat
  • Hotel Rahat Palace
  • Rahat Palace
  • Rahat Palace Almaty
  • Rahat Palace Hotel
  • Rahat Palace Hotel Almaty
  • Rahat Palace Hotel Hotel
  • Rahat Palace Hotel Almaty
  • Rahat Palace Hotel Hotel Almaty

You should know

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.