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Guest reviews

4.1 out of 5 Very Good
255 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Restaurant
Housekeeping

Cleaning and safety practices

  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Map

Explore the area

Popular LocationAlnwick Playhouse6 min walk
Popular LocationAlnwick Garden8 min walk
Popular LocationAlnwick Castle11 min walk
AirportNewcastle (NCL-Newcastle Intl.)45 min drive

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    About this area

    Alnwick

    The Black Swan is located in Alnwick. Alnwick Castle and Bailiffgate Museum are cultural highlights, and some of the area's activities can be experienced at Willowburn Sports and Leisure Centre and Alnmouth Village Golf Club.
    View in a map
    Popular Location

    What's nearby

    • Alnwick Playhouse - 6 min walk
    • Alnwick Garden - 8 min walk
    • Barter Books - 10 min walk
    • Alnwick Castle - 11 min walk
    • Willowburn Sports and Leisure Centre - 6 min drive

    Getting around

    • Alnwick Alnmouth Station - 13 min drive
    • AirportNewcastle Intl. Airport (NCL) - 45 min drive

    Restaurants

    • Venue 1 – Restaurant with a bar.

    About this property

    The Black Swan

    This smoke-free inn features a restaurant, ATM/banking services, and free breakfast. WiFi in public areas is free. This inn has 3 rooms.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Sheets and towels are washed at 60°C/140°F or hotter

    Social distancing

    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi and wired Internet

    Food and drink

    • Free breakfast available
    • 1 restaurant

    Conveniences

    • ATM/banking services
    • No elevators

    Guest services

    • Daily housekeeping
    • Luggage storage

    Languages spoken

    • English

    More

    • Smoke-free property

    Policies

    Check-in

    Check-in from 1:00 PM - 10:00 PM
    Early check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before 11:00 AM

    Pets

    Dogs only

    Children and extra beds

    Children are welcome

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    4.1
    Very Good
    255 reviews
    5 - Excellent
    111
    4 - Good
    92
    3 - Okay
    36
    2 - Poor
    11
    1 - Terrible
    5

    4.1/5

    Cleanliness

    4.6/5

    Staff & service

    3.9/5

    Amenities

    3.8/5

    Property conditions & facilities

    4/5 Good

    Traveled with partner
    Happy face iconLiked: Cleanliness, staff & service
    We thought recent bad reviews of the Black Swan were unjust. We enjoyed our stay, the jacuzzi bath worked fin, breakfast was very good and so was the evening meal we had there.
    Stayed 2 nights in Sep 2020

    4/5 Good

    Traveled with partner
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    Fantastic location. Staff were all friendly and polite. Room was small but fully functional (maybe could do with a lick of paint and the window latch was broken) There are some tight stairs to get to the room which was absolutely fine for us, but if elderly or unable to use stairs, this wouldn't be the place for you. We had dinner there the night we stayed, food was really yummy, as was the breaky that was included the following morning. Overall for £50 a night what more could you ask for. And if we stayed in Alnwick again we wouldn't hesitate to stay there. :-)
    Stayed 1 night in Sep 2020

    4/5 Good

    Traveled with family and small children, Traveled with pets
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    We stayed12september and really enjoyed the rooms are small but clean very welcoming the food is good pub food you can hear noise of pub but you are above a pub but it never woke us and we had a little one with us . The breakfast was fantastic .The staff was all lovely and we felt very safe we would use it again and will be for food in December
    Stayed 1 night in Sep 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Sep 2020

    3/5 Okay

    Traveled with partner
    Happy face iconLiked: Staff & service
    Sad face IconDisliked: Cleanliness
    Good breakfast friendly staff but very tired and parking was a bit of a chew on
    Stayed 2 nights in Sep 2020