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4.3 out of 5

"Beautiful room. Great food and exceptional staff. " More

By a verified traveler on Mon 21 Jun 2021

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Hotel Description

4-star adults-only resort near Viejas Casino

Alpine retreat

At this Alpine resort, you'll be within half a mile (1 km) of Viejas Casino and 12 miles (20 km) of Sycuan Casino. Cuyamaca Rancho State Park is within 9 miles (15 km) and Lake Cuyamaca is within 20 miles (32 km).

Casino, 24-hour fitness

A casino, 4 restaurants, and an outdoor pool are all featured at this resort. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Free Internet, LCD TVs

The 237 guestrooms offer free WiFi and free wired Internet, room service, and LCD TVs. Premium bedding, coffee/tea makers, and free bottled water are also available.

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149* Per night/room Dec 2 - Dec 3

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viejas Casino & Willows Hotel ratings based on 52 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Viejas Casino & Willows Hotel

Everyone (26) Couples (9) Family (12)
5 out of 5
Beautiful room. Great food and exceptional staff.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 21, 2021 by Hotel Management Team

Thank you for staying with us and sharing your experience. We are happy to hear that you are enjoying your vacation here at Viejas Casino & Resort. We appreciate your feedback and hope to welcome you back again soon

5 out of 5

Posted by on May 12, 2021

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Comment from Hotel Management

May 22, 2021 by Xan

Hello! We sincerely thank you for your visit and taking the time share your experience. Hope we will get to host you again soon!

5 out of 5
Pretty nice stay. Very clean and suitable for a mini getaway.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Hotel Management Team

Thank you for taking the time to share your high rating. We are pleased to hear you had a wonderful experience at Viejas Casino and Resort during your stay and cannot wait to host your next stay. We appreciate the great feedback you have provided and thank you for choosing Viejas Casino and Resort!

1 out of 5
The room was great, free water. Overall everything was bad.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by Xan

Hello, We are sorry to hear that your stay did not meet your expectations. We encourage you to reach out to any member of management so we can discuss the details with you.

2 out of 5
The staff is incredibly friendly and very nice. We have been going and staying at Viejas Casino for our Anniversary for the last 6 years. I contacted the Hotel a week before staying there and upon check-in, we were told that they no longer had any King Size Beds and were given the 2 Queen Size Beds. How do you do this to a couple celebrating their Anniversary especially being loyal customers. Also, they charge a hotel fee and we don't even get our rooms cleaned during COVID which is understandable, but waive the fees if we don't have access to the amenities provided in the past. Restaurants are closed, you don't get your rooms cleaned, the safe was broken, the furniture was dusty and the curtains had human hair on them. Super Gross! Viejas you are starting to fail in some of your services and that is very sad because you are one of our favorite places to visit aside from Las Vegas.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 16, 2021 by Hotel Management Team

Good Evening, thank you for taking the time to leave a review with us. We sincerely apologize that we did not meet either your or our expectations. If you would like to discuss this further, please do not hesitate to reach out to a member of leadership. Thank you for choosing Viejas Casino and Resort.

5 out of 5

Posted by on Oct 2, 2020

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Comment from Hotel Management

Oct 4, 2020 by Xan

Good Afternoon, Thank you for choosing Viejas as your getaway spot and leaving your rating! We're happy to see you enjoyed your stay, hope we will get to host you again soon!

4 out of 5

Posted by on Sep 3, 2020

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Comment from Hotel Management

Sep 11, 2020 by Jennifer

Good Morning, Thank you for taking the time to leave a review! We are delighted to hear that you thoroughly enjoyed your stay with us. Thank you for choosing Viejas Casino and Resort as your vacation destination!

5 out of 5
Nice spacious and clean environment. Staff are always kind. Great drinks and a wide variety of games. The rooms are thoroughly sanitized and cleaned. Viejas is always my top choice for a great staycation.

Posted by , from San Diego on Jul 28, 2020

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Comment from Hotel Management

Jul 29, 2020 by Xan

Hello Annette, Thank you for choosing Viejas Casino & Resort as your vacation destination! We are happy that you enjoyed your stay at the hotel and gambling on the casino floor. We appreciate your review. Hope to see you again soon!

5 out of 5
Nice to go out even with the restrictions with covid.

Posted by on May 31, 2020

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Comment from Hotel Management

May 31, 2020 by Claudia T.

Thank you for taking the time to share your review. We appreciate your feedback!

5 out of 5
I love Viejas every time I go the manager is so awesome! My experiences there are always 5 star. The rooms are the best! The beds are heavenly. Clean clean clean this resort is on the level of Ritz Carlton and (Westin 15 years ago). Even though there is a casino it blows Vegas away, in my opinion cause your still in Cali. I love this place!!

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 13, 2020 by Natalie

Thank you so much for taking the time to provide us with such wonderful feedback! We are very pleased to hear you had a lovely stay. We look forward to welcoming you back soon!

About the Viejas Casino & Willows Hotel

Location 5000 Willows Road, Alpine, CA 91901

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

The following facilities are closed seasonally each year. They will be closed from November 05 to March 31:

  • Swimming pool

Property Features

Viejas Casino & Willows Hotel offers its guests an outdoor pool, a steam room, and a 24-hour fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. A casino, a terrace, and tour/ticket assistance are also featured at the business-friendly Viejas Casino & Willows Hotel. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Alpine resort.

  • 237 guestrooms or units
  • 4 dining venues
  • Casino
  • Deli
  • Cabanas by the pool (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle, casino shuttle, and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Viejas Casino & Willows Hotel offers 237 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Alpine resort provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 4:00 AM to 1:00 PM.

The Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Grove Steakhouse - This steakhouse serves lunch and dinner. Open daily.

Baron Long Bar & Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Open daily.

Ginger Noodle Bar - This restaurant specializes in Asian cuisine. Open daily.

The Cafe - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bowling alley on site

Spa Services

  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Only guests 21 and over will be allowed entry to the casino and restaurants within the casino.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 21
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per day
  • Resort fee: USD 10.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 14 for adults, USD 3 and USD 14 for children (approximately)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viejas Casino & Resort
  • Viejas Casino Resort
  • Viejas Casino Willows Hotel Alpine
  • Viejas Casino Willows Hotel
  • Viejas Casino Willows Alpine
  • Viejas Casino Willows
  • Viejas Casino & Willows Alpine
  • Viejas Casino & Willows Hotel Resort
  • Viejas Casino & Willows Hotel Alpine
  • Viejas Casino & Willows Hotel Resort Alpine

You should know

  • Pool access available from 10:00 AM to 6:00 PM.
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.