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"Room could’ve been cleaner. Hair that didn’t belong to me was found in the shower and in the bed " More

By a verified traveler on Sat 14 Dec 2019

Hotel Description

Anaheim hotel in Northeast Anaheim area

In Anaheim

A stay at this Northeast Anaheim hotel places you within 3 miles (5 km) of Village at Orange and 6 miles (10 km) of Honda Center. California State University Fullerton and Chapman University are also within 6 miles (10 km).

Free breakfast

This hotel features free WiFi in public areas, a safe deposit box, and laundry facilities. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 116 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Apr 3 - Apr 4

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Orange County - Anaheim Hills ratings based on 19 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Orange County - Anaheim Hills

Everyone (13) Couples (2)
3 out of 5
Room could’ve been cleaner. Hair that didn’t belong to me was found in the shower and in the bed

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 15, 2019 by Hotel Management

Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management

4 out of 5

Posted by on Sep 2, 2019

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5 out of 5
Great location with lots of places to eat! Rooms are very well maintained as well. Overall I enjoyed this stay.

Posted by on Mar 10, 2019

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Comment from Hotel Management

Mar 11, 2019 by Hotel Management

Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location close to a variety of restaurants was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management

1 out of 5

Posted by on Mar 6, 2019

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Comment from Hotel Management

Apr 22, 2019 by Hotel Management

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

3 out of 5

granola bar for breakfast?

Cons: Better sheets, towels and more than granola bars for the breakfast
The room did not have glasses or extra blankets. Sheets did not fit bed, they came untucked each time you rolled over. Breakfast was included in the amenities, but the only thing offered was coffee and granola bars. Had to go out to breakfast.

Posted by , from California on Dec 26, 2017

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Comment from Hotel Management

Dec 27, 2017 by Hotel Management

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our amenities were not up to your expectations and that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

5 out of 5

GREAT BANG FOR YOUR BUCK

Pros: EVERYTHING
Cons: VENDING MACHINE SELECTION
Location: JUST OF THE FREEWAY... MOVIE THEATERS 20 MINS AWAY... HUNTINGTON BEACH PIER 35 MINS AWAY... DISNEY AND KNOTT BERRY FARM NOT TO FAR AWAY EITHER
ENJOYED OUR BRIEF STAY THERE... ROOM WAS MORE THAN WE EXPECTED... OTHER PLACES CHARGE MORE FOR A MICRO AND FRIDGE BUT EACH ONE COMES WITH IT...

Posted by on Aug 25, 2017

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Comment from Hotel Management

Aug 27, 2017 by General Manager

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We appreciate your positive feedback. Please visit with us again the next time you are in the area. Sincerely, General Manager

1 out of 5

Horrible experience

The staff was really rude, our bed had crumbs in it as if it was never changed probably because of their drought but that still no excuse, and there were cigarette burns on the comforter. Hoping I don't get a charge for that and saying that I did it when I'm a non smoker. There was no hot water and not enough towels. I called down stairs and I believe the corporate office answered because they didn't and said that they will let the counter know and I would get a call. Well never got that call. The price was good but every thing else not.

Posted by on Jan 2, 2017

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Comment from Hotel Management

Jan 6, 2017 by General Manager

Thanks for your comments! We are pleased you found value with the price you paid, and apologize for the mishaps you outlined in your feedback. It is unacceptable for our staff to be rude, and for our suites to not be in top condition and cleanliness for our guests. We will make the corrections needed to ensure your next stay is above average. Thank you for letting us know. General Manager

2 out of 5

Just Plain

Pros: The price.
Cons: Cleanliness and coziness
Location: Anaheim attraction
Bathroom tub was clogged. Could not take a proper shower

Posted by , from dallas, tx on Dec 16, 2016

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Comment from Hotel Management

Dec 18, 2016 by General Manager

Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful! Sincerely, General Manager

2 out of 5

No rest at all...

Pros: Our room was clean and it was very close to the hospital. Those were the two big selling points.
Cons: Provide water cups in the bathroom, better customer service training for your front desk staff.
I booked the room hoping to get a good night's rest before surgery the following morning, and avoid the added stress of driving in traffic the morning of my operation. Unfortunately, the occupants in room 201 were very loud until almost midnight and the refrigerator in our room was just as loud. I called downstairs for an extra pillow but never received one and never even got a courtesy call that one wasn't available. There also weren't any cups in the room - I understand the kitchen doesn't need to be fully stocked, but I don't think a cup in the bathroom is too much to ask. We chose this hotel because of its close proximity to the hospital, but I have to be honest, we were very disappointed. Next time we'll stay at the Embassy Suites.

Posted by , from Glendora on Jun 3, 2016

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Comment from Hotel Management

Jun 8, 2016 by General Manager

Sandra, We have many guests that select our hotel for our close proximity to the hospital. We are sorry for the noise of your neighbor and that it had a negative impact on your sleep during a stressful time. We make every attempt to have our guests respect others as it gets later in the evening and most guests are winding down after a long day. Thank you for your feedback so we can make the necessary improvements so our guests can have a pleasant stay. We hope you will select our hotel if you need to be in the Anaheim Hills area again. Thank you, General Manager

5 out of 5

A "home" away from home

Pros: Great facilities and comfort - plus tons of amenities.
Cons: I cannot think of one thing.
Location: Plenty of restaurants and entertainment very close by.
I love staying at this hotel. It's clean, very well equipped for long or short term guests. I'd recommend it to anyone. The staff was very courteous and helpful and there are plenty of good restaurants within a few miles - Pappy Pancakes and Ruffino's in Anaheim are my two favorites. I'll always stay here when I'm in the area of Anaheim.

Posted by , from Palm Springs, CA on Dec 14, 2015

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About the Extended Stay America Orange County - Anaheim Hills

Location 1031 N Pacificenter Dr, Anaheim, CA 92806

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Extended Stay America Orange County - Anaheim Hills also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. This Anaheim hotel is smoke free.

  • 116 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Orange County, CA (SNA-John Wayne) (22.5 km / 14 mi)
  • Train station: Anaheim Canyon Station (0.3 km / 0.2 mi)
  • Parking:

Room Amenities

Extended Stay America Orange County - Anaheim Hills offers 116 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Kitchens or kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

An optional Daily Refresh housekeeping service is available for nightly guests (1-6 nights). This service includes replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens.
A weekly full housekeeping service is provided for extended-stay guests (7+ nights). This service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning bathroom and kitchen (dishes are not washed), and replenishing soap and toilet paper if needed.
Surcharges apply for both services.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Orange County Anaheim Hills
  • Extended Stay America Orange Hills
  • Extended Stay America Orange Hills Aparthotel
  • Extended Stay America Orange Hills Aparthotel Anaheim County
  • Extended Stay America Orange County Anaheim Hills Aparthotel
  • Extended Stay America Orange County Anaheim Hills Hotel
  • Extended Stay America Orange Hills Hotel
  • Extend Stay America Orange Co
  • Extended Stay America Orange County - Anaheim Hills Hotel
  • Extended Stay America Orange County - Anaheim Hills Anaheim

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.