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Hotel Lulu, BW Premier Collection

3.5-star property
1850 S Harbor Blvd, Anaheim, CA 1-855-201-7819
2.2 out of 5
See all 5 travelocity Reviews

"Initial impression was good. Lobby was clean and fresh. The rooms however were a bit worn down. Nothing drastic, just cosmetics that need fixing. Pool ... " More

By a verified traveler on Tue 27 Jul 2021

Points Of Interest

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Hotel Description

3.5-star hotel near Anaheim Convention Center

In entertainment district

Within a 10-minute walk of this Anaheim Resort hotel, you'll find Anaheim Convention Center and Anaheim GardenWalk. Downtown Disney® District and Disney California Adventure® Park are also within 2 miles (3 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling for business? Take advantage of the free WiFi in public areas, laundry service, and conference space. You'll appreciate the gym, poolside bar, and coffee shop.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 308 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, hair dryers, and safes are also available. Housekeeping is available on request.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$105* Per night/room Jan 20 - Jan 21

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Lulu, BW Premier Collection ratings based on 5 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hotel Lulu, BW Premier Collection

Everyone (1) Family (4)
1 out of 5
Very unclean and not kept up hotel. At the pool people were stacking beer cans and brought their own alcohol. Pool water was horrible. Not a family environment. Restroom that was back by the conference room was very dirty, might have been used by transients. Back office had notebooks scattered all over the floor and desks were messy. Rooms were not cleaned. It was a struggle to get clean towels. Bathroom fan did not work. Refrigerator was too small. Car was covered with debris after being parked. Did not get a room with a firework view. It was survivable, but that was all. We just wanted to get out of there and didn't even check out, we just left.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 12, 2021 by General Manager

Thank you for choosing us to host your recent travels. We're terribly sorry to read that we fell short of expectations during your stay. Our goal is to provide every guest with immaculate accommodations, and we regret to hear that wasn't the case for you. We offer our sincere apologies, and we will be sure to have our housekeeping team address your concerns immediately. Your feedback is greatly appreciated, and we hope that your next trip goes more smoothly.

4 out of 5
Initial impression was good. Lobby was clean and fresh. The rooms however were a bit worn down. Nothing drastic, just cosmetics that need fixing. Pool was ok? Again a bit worn down and I’m need of refinishing.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 29, 2021 by General Manager

Thank you for staying at Hotel Lulu, BW Premier Collection. We appreciate your constructive feedback and have shared your comments with our maintenance team as it is always our goal to provide an excellent experience. We'd be honored to have another opportunity to impress you.

1 out of 5
The condition building too old, the pool dirty my kids couldn’t swim they want to move to another hotel, my daughter got bugs bites inside room. Guess service very bad, also I have to went down to the lobby to pick up my towels daily no services at all. I don’t think my family will come back this lulu hotel again.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 10, 2021 by General Manager

We appreciate you staying with us and taking the time to leave us a review. Please accept our apologies for any concerns about service and the condition of the property. It is through feedback like yours that we're able to improve, and we hope your next trip goes more smoothly.

4 out of 5

Posted by on Jun 23, 2021

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1 out of 5
This place is absolutely terrible. Poor customer in the evenings. Tried to buy some sodas from the vending machines and they are all sold out, ironically everything in the vending machines is also for sale at the gift shop for even more money, go figure. My purchase was interrupted by 2 other guests that the front desk felt better about assisting first. The hotel security was taking a break in the hotel lobby, like it was the "thing-to-do" couldn't make my purchase without raising a stink about using my credit card instead of my deposit. Such horrible service. 2 broken elevators, nonattenive staff. Paid for a premium room, and just got handed a basic room on the 7th floor, big whop. Believe me save your money and stay somewhere else. Unless poor customer service IS your thing. You couldn't pay me to stay here again. I come to Anaheim at 5 times a year. Grateful to know that the hotel LULU will never again be a part of that. Thanks for nothing

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 7, 2021 by Gabby

Thank you for your feedback. We are so sorry to hear that and hope we can make it up to you in future.

About the Hotel Lulu, BW Premier Collection

Location 1850 S Harbor Blvd, Anaheim, CA 92802

Property Features

Hotel Lulu, BW Premier Collection offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. Event space at this hotel measures 6700 square feet (622 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hotel Lulu, BW Premier Collection. For a fee, parking is available. This 3.5-star Anaheim hotel is smoke free.

  • 308 guestrooms or units
  • 8 levels
  • 2 buildings
  • 6700 sq ft of conference space
  • 622 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Anaheim Regional Transportation Intermodal Center (4 km / 2.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Lulu, BW Premier Collection offers 308 accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Anaheim hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Lulu's Kitchen - This poolside theme restaurant specializes in American cuisine and serves dinner and light fare. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 25.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lulu, Bw Premier Collection
  • Hotel Lulu, BW Premier Collection Hotel
  • Hotel Lulu, BW Premier Collection Anaheim
  • Hotel Lulu, BW Premier Collection Hotel Anaheim

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.