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"Although the water on the two sinks could not be regulated due to no cold water the overall stay was pleasing. The morning breakfast is awesome and t ... " More

By a verified traveler on Mon 06 Aug 2018

Hotel Description

Hotel near Pentagon in Arlington

Near the airport

You'll find Birchmere and Pentagon within 3 miles (5 km) of this Arlington hotel. Fashion Center at Pentagon City and Ballston Quarter are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 199 guestrooms offer free WiFi and coffee/tea makers. Other amenities include free local calls, hair dryers, and safes.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$85* Per night/room Nov 1 - Nov 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Refrigerator (4 queen beds)

Bed Count 4 Queen Beds Maximum Occupancy 8 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Refrigerator (1 king 2 queens)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Pentagon Hotel - Reagan Airport ratings based on 62 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Pentagon Hotel - Reagan Airport

Everyone (18) Couples (2) Family (13)
1 out of 5
I was given keys to an occupied room. And then, keys t

Posted by on Oct 12, 2019

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4 out of 5
Staff was courteous, room was clean . The only problem was their phone at front desk was out of service so if we needed anything we had to walk to the front desk.

Posted by on Sep 29, 2019

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1 out of 5
The hotel was clean and the grounds were clean. The breakfast was ok if you are not picky. The eggs were cold every morning we were there. The Waffels are great though. Some repairs need to be made to the rooms. Our first room would'nt even open with the key card and after walking back to the office twice they finally switched our room. Also there is a dangerous ledge from the bedroom to the bathroom that I can see and ederly person or child getting hurt on. Even after all of that, I would have stayed at this hotel again, but My bank account was over charged. On top of the price for the hotel room for 3 nights and the $50 deposit, I was charged another $94. When I tried to ask about it the next morning the attendant at the front desk was very short and rude to me. She basically said all of it would go back into my account except for the charge for 3 nights. I gave it a couple of days after we checked out and the $94 charge was still not back in my bank. I then called the hotel multiple times to speak to a manager and have left several messages and no one will return my calls. I have also contacted best western corporate offices and they have contacted the hotel to no avail. I have to wait another 5 business days for corporate to contact me back. So if you use this hotel keep a close eye on your bank account and make sure you speak with a manager before you leave as it is virtually impossible to get a hold of one once you leave.

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 21, 2019 by FOS

Thank you for your time to complete Review. I Honesty don't understand, how This happen I am in the office 5 or 6 days for week, work 8 to 9 hours Unless you call anytime after I was gone from my shift. Whoever no one told about any of this. There is GM Too, we were not informed of any of this. Also the Best western complain there is time limit to answer than no more than 48 hours I am shock, they told you to wait 5 days. Further more the system automatically release any un-used funds it is up to your back how long will it taken to clear the transactions, in our end is done at the check out time. we provides print outs or email receipt if the receipt had the charges accurate, the rest was up too you bank, Ms/Mr :Anonymous

1 out of 5
First the room was average cleaning. It was summers heat wave of the month. With no ac working on room 168 there was a fan that was left by previous guest that stayed in there. Went to customer front desk in the morning to request a new room with a working ac. Nobody took care of me or my family. I spoked to the area manager Omar .... He put me and my family in another room #147 problem was we didn't have a key for that room. Came back at night after touring dc to find out we nlhad no room again. Again the staff blame each other for the mistakes nothing special was done. We got put at another room #166 with a ac that barely worked. So I can back down to request different room. While I waited I heard a woman complaining about here room with mold and roaches she was going to call the health department to shut down the hotel. I had my own problems with the staff after all we finally got a room clean and fresh ac that worked properly all in all 3nights pass by and was one of the worst places I have ever been when I checked out no discount was giving to me at all for all the inconveniences I got. I get it this place is very affordable specially for a big family of 7 with 2rooms. I didn't want to pay over $2000 somewhere else. I paid over $1200 which it wasn't worth it. If you can afford more than $2000 you should skip this hotel it's the worst of the worst. Never in my life would I stay in a hotel like this again. Matter of fact I don't think I would ever choose best Western

Posted by on Jul 28, 2019

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2 out of 5
We arrived about 4 PM and were told we'd have to wait to check in because the desk staff was waiting for the reservation list for the night to download. I was with my elderly mom who uses a walker. After we got checked in, we got very poor directions to our room. It took some time and effort to find it and to navigate all the steps. No way can this place be ADA compliant. The property needed a lot of work. Our door was warped and we could not close it all the way to engage the deadbolt. There were 2 lamps in the room, not a lot of light. When we checked out, the desk person seemed annoyed that I was there We stood in line and waited for the shuttle to the airport. When it arrived it had already picked up people from the Comfort Inn and there was no room for us.

Posted by on Jul 24, 2019

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3 out of 5

Posted by on Jul 19, 2019

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3 out of 5
Our room was clean & comfortable. The pool was nice. Continental breakfast was nice. The variety of food to choose from was nice. Food was good. We were not happy with check in staff, Deja. The person in front of us was greeted cordially by Deja - "are you checking in?" When it was our turn to check in Deja did not greet us. I said to her '"we're checking in. She asked for last name and impolitely asked for credit card & I.D. Deja placed check in paper in front of me with no explanation of what it was. I read & signed it. Meanwhile, she placed the keys to our room to the right of me. I had to ask her it it was our room keys. Needless to say, I was not impressed with our check-in process. Later that evening we called to front desk (different staff) to request for a few more towels. We had to go to front desk to pick them up; an inconvenience to us. The front desk person was pleasant and gave us the towels we needed.

Posted by on Jul 13, 2019

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4 out of 5

Posted by on Jul 10, 2019

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3 out of 5
The shuttle to downtown is nice. Often routes were not on time and van was not large enough for the number of guests wanting to ride. If van was full you would have to wait another 30 minutes for the next shuttle.

Posted by , from Minnesota on Jun 21, 2019

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2 out of 5

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 17, 2019 by Management

Thank you for your recent stay with us, we truly appreciate your patronage

About the Best Western Pentagon Hotel - Reagan Airport

Location 2480 S Glebe Rd, Arlington, VA 22206

Property Features

Best Western Pentagon Hotel - Reagan Airport offers its guests an outdoor pool and a 24-hour fitness center. Public spaces have free WiFi. There's an onsite business center. Free breakfast is available daily. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Best Western Pentagon Hotel - Reagan Airport. Free self parking is available. This Arlington hotel is smoke free.

  • 199 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Washington, DC (DCA-Ronald Reagan Washington National) (5 km / 3.1 mi)
  • Train station: Alexandria Station (6.6 km / 4.1 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western Pentagon Hotel - Reagan Airport offers 199 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered at scheduled times from 6 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Pentagon
  • Best Western Pentagon Hotel
  • Best Western Pentagon Hotel Reagan National Airport
  • Best Western Pentagon Reagan National Airport
  • Pentagon Best Western
  • Best Western Pentagon Hotel Reagan Airport Arlington
  • Best Western Pentagon Hotel Reagan Airport
  • Best Western Pentagon Reagan Airport Arlington
  • Best Western Pentagon Reagan Airport
  • Best Western Pentagon Hotel Arlington
  • Best Western Hotel Pentagon
  • Best Pentagon Reagan Arlington
  • Best Western Pentagon Hotel - Reagan Airport Hotel
  • Best Western Pentagon Hotel - Reagan Airport Arlington
  • Best Western Pentagon Hotel - Reagan Airport Hotel Arlington

You should know

  • Best Western Pentagon Hotel - Reagan Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.