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4.4 out of 5

"There were no microwaves or refrigerators in the rooms. " More

By a verified traveler on Mon 21 Oct 2019

Hotel Description

3.5-star hotel near Arlington National Cemetery

Close to airport

Your stay at this Crystal City hotel places you within 2 miles (3 km) of Arlington National Cemetery and Fashion Center at Pentagon City. Pentagon and National Mall are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and free airport shuttle. WiFi in public areas is free.

Free WiFi, flat-screen TVs

The 308 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Other amenities include coffee/tea makers, free weekday newspapers, and hair dryers.

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crowne Plaza Crystal City-Washington, D.C. ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Crystal City-Washington, D.C.

Everyone (16) Couples (1) Family (1)
2 out of 5
upon arrival the area smelled of weed and musty odor. Paid for breakfast included room, no breakfast served, bar was not opened. Just wasnt worth the value.

Posted by , from Ohio on May 27, 2020

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5 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Walter E.

Thank you for staying with us and hope to see you soon!

4 out of 5

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 28, 2020 by Walter E.

Thank you for staying with us and hope to see you soon!

5 out of 5
There were no microwaves or refrigerators in the rooms.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 24, 2019 by Walter E.

Thank yo for staying with us and we do apologize as we do have a fridge on each room and a microwave at the gift shop main lobby.

5 out of 5
The rooms were large and well maintained. The desk staff, shuttle driver and restaurant staff went out of their way to make us feel welcome. The Potomac Bar staff however were not only slow but rude. I usually tip well but here it would be a mistake. Everybody can have an off night but here it was consistently bad.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 28, 2019 by Walter E.

Dear Guest, Thank you for staying with us and so glad to know hotel accommodation and front office team made you feel welcome. Please accept our apologies about food and beverage team not meeting your service expectations. Best regards.

3 out of 5
The place is really old but well maintained. The location is good, right across the street from an entrance to the Crystal City underground and Metro. The front desk staff is friendly and helpful, the waitstaff and bartenders not so much. Food is mediocre at best. The "pool" is a complete joke. Not much bigger or deeper than a hot tub. Maybe just call it a hot tub. No fans in the tiny bathrooms either.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Walter E.

Dear Guest, Thank you for staying with us and making our hotel your home away from home. We are very glad to hear our team made you feel welcome and hotel location worked out for your trip. We do apologize for pool and bathroom being too small. Best regards.

4 out of 5

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Walter E.

Thank you so much for choosing our hotel and making us your home away from home. We hope to see you in your next trip to Washington Dc area!

5 out of 5
Clean hotel with a great restaurant and bar Starbucks on site was a welcome treat

Posted by on Mar 19, 2019

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5 out of 5

Posted by on Jan 30, 2019

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4 out of 5
Excellent location , right next to the metro. Hotel staff was friendly. ..room couch needed cleaned but overall was adaquate

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 18, 2018 by Douglas H.

Hello, Thank you for staying with us and for the 4 star rating! We have passed your comments about the couch onto our housekeeping team. Please come back and see us again soon!

About the Crowne Plaza Crystal City-Washington, D.C.

Location 1480 Crystal Drive, Arlington, VA 22202

Renovations + Closures

The following facilities or services will be unavailable from November 1 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Swimming pool

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi is free in public spaces. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Crystal City-Washington, D.C.. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 3.5-star Arlington hotel is smoke free.

  • 1 building
  • 308 guestrooms or units
  • 12 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Ronald Reagan Washington National Airport (DCA) (2.7 km / 1.7 mi)
  • Train station: Alexandria Station (7.6 km / 4.7 mi)
  • Metro station: Crystal City Station (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Crystal City-Washington, D.C. offers 308 air-conditioned accommodations with safes and coffee/tea makers. 43-inch flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 1:00 PM.

Crowne Plaza Crystal City-Washington, D.C. has a restaurant on site.

Potomac Social Tavern - This gastropub specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Starbucks Coffee - This coffee shop specializes in American cuisine and serves breakfast and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 10.00 per person (approximately)
  • Covered self parking fee: USD 20 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza National Airport
  • Crowne Plaza Washington
  • Crowne Plaza Washington Hotel National Airport
  • Crowne Plaza Crystal City-Washington D.C. Hotel
  • Washington Crowne Plaza
  • Crowne Plaza Washington National Airport Hotel
  • Crowne Plaza Washington National Airport Hotel Arlington
  • Crowne Plaza City-Washington D.C. Hotel
  • Crowne Plaza Crystal City-Washington D.C.
  • Crowne Plaza City-Washington D.C.
  • Crowne Plaza Cityton DC
  • Crowne Plaza Crystal City-Washington, D.C. Hotel
  • Crowne Plaza Crystal City-Washington, D.C. Arlington
  • Crowne Plaza Crystal City-Washington, D.C. Hotel Arlington

You should know

  • Crowne Plaza Crystal City-Washington, D.C. offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.