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"The front desk Lady. She is so helpful courteous and happy person " More

By a verified traveler on Fri 09 Oct 2020

Hotel Description

3.5-star hotel near Arlington National Cemetery

Close to airport

You'll find Arlington National Cemetery and Pentagon within 2 miles (3 km) of this Arlington hotel. Fashion Center at Pentagon City and Fort Myer are also within 2 miles (3 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-in, and free airport shuttle. A free shopping center shuttle is offered as well.

WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 416 guestrooms offer WiFi and room service. Other amenities include wired Internet, premium bedding, and coffee/tea makers.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$76* Per night/room Nov 6 - Nov 7

Deluxe Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Pentagon City Hotel ratings based on 51 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Pentagon City Hotel

Everyone (31) Couples (7) Family (17)
5 out of 5
The front desk Lady. She is so helpful courteous and happy person

Posted by , from San Diego on Oct 9, 2020

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5 out of 5
,

Posted by on Sep 27, 2020

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2 out of 5
Unkempt, barely swept up of loose trash. Swimming pool - out of order. Gym - by appointment only (WTF?!) No room service. One restaurant - bistro - food sucks, prices even more. Generally, depressing. Maybe it is all because the China virus, but I am not sure. Was OK for one night: the first and the last one.

Posted by , from Lansing, MI on Aug 25, 2020

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Comment from Hotel Management

Sep 8, 2020 by dlevy

Good morning John, It looks although we fell short of your expectations, please feel free to contact me directly so we can further discuss; as we look at feedback as a gift to improve or celebrate. Thank you again John, Stay safe and be well, David Levy - General Manager

2 out of 5
Check in was quick but in the am we were told that breakfast was not included with our booking. I had to contact Travelocity customer service. Customer service agreed that breakfast was included and tried to contact font desk which they weren’t not able to. I had to go back down to front desk and showed the text conversation between Travelocity and I in order to be compensated. Shower water was cold. No one came to clean out room the first day. Woman in food area was super nice and helpful

Posted by , from Connecticut on Jun 26, 2020

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Comment from Hotel Management

Jul 17, 2020 by dlevy

Good morning Jackie, Looks like we did not deliver on our promise to provide stellar service. I apologize for the confusion regarding the breakfast package that was purchased an in hope we cleared that up. Your feedback is very valuable and we take all feedback as a gift to either celebrate our success or fine tune or service. Thank you again for staying with us and in hope you'll provide us another opportunity to exceed your expectations. David Levy - General Manager

5 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Apr 1, 2020 by Front Desk

Thank you for staying with us

2 out of 5
We were at the hotel for a funeral. We stood out in the rain for an hour at the cemetery and were chilled. We just wanted a hot shower. But there wasn’t any hot water. We called down and also went in person to the desk to complain and were told it would be fixed in an hour. It never came on again. The next morning, still no hot water. When we complained, we were offered a free breakfast. All we wanted was a hot shower.

Posted by , from IL on Feb 12, 2020

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Comment from Hotel Management

Feb 21, 2020 by D. Levy

Michelle, My sincerest condolences for your loss. I would like to apologize for the lack of hot water, I completely understand how frustrating that is; that said, we did try to correct the mechanical default as quickly as possible. Thank you for choosing the Sheraton Pentagon City, David Levy - General Manager

3 out of 5
I don’t expect a charge for WiFi at a Sheraton property. Ridiculous! You placed me on a floor between two floors being renovated. I won’t be staying at Sheraton again.

Posted by , from Denver on Feb 8, 2020

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Comment from Hotel Management

Feb 9, 2020 by D. Levy

Mr. Hamrick, Our apologies for not exceeding your expectations. As the hotel is under rooms renovation, the project will be completed by the end of February. Please allow us to make this right and go beyond, as this is our norm the next time your travels bring you back to Pentagon City. Thank you for the valued feedback and I will address with our Team, David Levy, General Manager

5 out of 5
Absolutely beautiful views, every floor is well designed and the view from the pool is Gorgeous.. you can also go green and not have your linens changed everyday. The location is perfect movie theaters, shops, food etc really close.

Posted by on Jan 8, 2020

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5 out of 5

Posted by on Dec 30, 2019

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4 out of 5

Posted by on Dec 14, 2019

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About the Sheraton Pentagon City Hotel

Location 900 S Orme St, Arlington, VA 22204

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 26000 square feet (2415 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Pentagon City Hotel. A roundtrip airport shuttle at scheduled times and a shopping center shuttle are free. For a fee, parking is available. This 3.5-star Arlington hotel is smoke free.

  • 416 guestrooms or units
  • 2 buildings
  • 26000 sq ft of conference space
  • 2415 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Ronald Reagan Washington National Airport (DCA) (8.7 km / 5.4 mi)
  • Train station: Alexandria Station (10 km / 6.2 mi)
  • Property shuttles: Free airport shuttle and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Pentagon City Hotel offers 416 accommodations with video-game consoles and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Sheraton Pentagon City Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle pickup service from Ronald Reagan National Airport (DCA) only.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 80 lbs)
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21 for adults and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 13.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 13.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton
  • Sheraton Pentagon City
  • Sheraton Pentagon City Hotel
  • Sheraton Pentagon City Hotel Arlington
  • Sheraton Pentagon City Arlington
  • Sheraton Pentagon City
  • Sheraton Pentagon City Hotel Hotel
  • Sheraton Pentagon City Hotel Arlington
  • Sheraton Pentagon City Hotel Hotel Arlington

You should know

  • Sheraton Pentagon City Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.