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4.4 out of 5

"Nice hotel - will definitely use again when in the DCA area. " More

By a verified traveler on Sat 17 Aug 2019

Hotel Description

4-star hotel near Arlington National Cemetery

Close to airport

Your stay at this Crystal City hotel places you within 3 miles (5 km) of Arlington National Cemetery and National Mall. Washington Monument and Smithsonian National Air and Space Museum are also within 6 miles (10 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour health club, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, business center, and free airport shuttle. Self parking, limo/town car service, and WiFi in public areas are also offered.

WiFi, cable TV

The 220 guestrooms offer WiFi, premium bedding, and cable TV. Other amenities include coffee/tea makers, hair dryers, and safes.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$76* Per night/room Dec 5 - Dec 6

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Crystal City Reagan National Airport ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Crystal City Reagan National Airport

Everyone (14) Couples (1) Family (2)
5 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 26, 2020 by Tsomo

Thank you for your feedback and we hope to see you soon.

2 out of 5
The only thing that I like is the location of the property and the lobby area, the room was decent although I don't like being that high off the ground (14th floor). I was highly upset when the staff didn't offer me discount on the breakfast or anything, basicaly I did not feel welcome. I pay my hard earned money to an establishment to be treated un-welcomed. I would like to have discounts and offers on my next stay with breakfast included and low level availabilty.

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 7, 2019 by Tsomo

Dear Thomas Thank you for sharing your comments and we’re so concerned to hear that you were unhappy with your stay. Please know that our team leaders are always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience. Thank you

5 out of 5
Nice hotel - will definitely use again when in the DCA area.

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 19, 2019 by Tsomo

Thank you for your feedback. We hope to see you soon.

4 out of 5
I liked the lobby. It was very nice and inviting. I did not like the gym. I workout a lot and believe more workout machines are needed. Also, the gym needs mirrors. water, and a clock.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 14, 2019 by Tsomo

Thank you so much for your feedback. Please know that your feedback has been shared with our operation team. Thank you

4 out of 5
Poor airconditioner at the Room, the Others are pretty good

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Tsomo

Thank you for your honest feedback. We apologize for the air conditioner issue. Please know that we have shared your feedback with our operation team. Thank you

5 out of 5
Great area to stay at as it is close to the metro. I didn’t noticed there was no pool and that WiFi was an additional charge which was unexpected.

Posted by , from Miami on May 29, 2019

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Comment from Hotel Management

May 30, 2019 by Tsomo

Thank you so much for your feedback. We are sorry for the miscommunication and we will share with our team members. We hope to see you soon.

5 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 9, 2019 by Tsomo

Thank you so much for your feedback. We hope to see you soon.

2 out of 5
The lady at check in was very rude to me as soon as I reminded her that I was traveling with a dog. I specifically made sure they knew I had a dog when I booked the hotel so I found it very disappointing that the lady was very pleasant with up until I brought up my dog. She couldn’t even hid the look of disgust on her face while checking me in. Very unprofessional.

Posted by on Jan 12, 2019

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Comment from Hotel Management

Jan 21, 2019 by Yeison A

Dear, My name is Yeison Arrieta, and I am the Dir. of Front Office. I personally want to thank you on behalf of the entire team at the Westin Crystal City for choosing our hotel. I personally will like to know more about the comment from one of our associates at the front desk. Please know that this is not the standard of our hotel and while we are disappointed our associate did not provide you with the level of service our hotel is known for, we want to ensure this was an isolated issue and avoid similar issues in the future. Once again, thank you for choosing our hotel. We do hope you can give us another opportunity in the near future so we can welcome you back and provide you with the level of service that we are actually known for. Have a wonderful day!

5 out of 5
Great staff, rooms everything is close live it here

Posted by on Dec 26, 2018

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Comment from Hotel Management

Dec 28, 2018 by Tsomo

Thank you for your feedback. We hope to see you soon.

4 out of 5

Posted by on Dec 15, 2018

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Comment from Hotel Management

Dec 16, 2018 by Tsomo

Thank you so much for your feedback. We hope to see you soon.

About the The Westin Crystal City Reagan National Airport

Location 1800 Jefferson Davis Highway, Arlington, VA 22202

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 15084 square feet (1401 square meters) and includes conference space. A 24-hour health club, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Crystal City Reagan National Airport. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. This 4-star Arlington hotel is smoke free.

  • 220 guestrooms or units
  • 15 levels
  • 15084 sq ft of conference space
  • 1401 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Ronald Reagan Washington National Airport (DCA) (2 km / 1.2 mi)
  • Train station: Alexandria Station (6.8 km / 4.2 mi)
  • Metro station: Crystal City Station (0.3 km / 0.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Crystal City Reagan National Airport offers 220 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Arlington hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones.

  • Bathrooms are partially open
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Nutrio - Onsite bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 13.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 13.95 per 24-hour period (rates may vary)
  • Covered self parking fee: USD 39 per night
  • Pet fee: USD 50.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Crystal City
  • Sheraton Crystal City Arlington
  • Sheraton Crystal City Hotel
  • Sheraton Crystal City Hotel Arlington
  • Sheraton Hotel Crystal City
  • Westin Crystal City Hotel Arlington
  • Westin Crystal City Hotel
  • Westin Crystal City Arlington
  • Westin Crystal City
  • The Westin Crystal City Reagan National Airport Hotel
  • The Westin Crystal City Reagan National Airport Arlington
  • The Westin Crystal City Reagan National Airport Hotel Arlington

You should know

  • The Westin Crystal City Reagan National Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.