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4.4 out of 5

"Great property, very clean, walking distance to the Outlet Mall. Would stay here again! " More

By a verified traveler on Sun 20 Feb 2022

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Hotel Description

Art Deco hotel near Asheville Outlets

West Asheville stay

A stay at this West Asheville hotel places you within half a mile (1 km) of Asheville Outlets and 3 miles (5 km) of North Carolina Arboretum. Also within 9 miles (15 km) are University of North Carolina at Asheville and Pack Square.

Renovated in 2020

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like self-serve breakfast and free self parking.

Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$94* Per night/room Sep 26 - Sep 27

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Pet Friendly, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites Outlet Center ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Outlet Center

Everyone (13) Couples (2) Family (5)
5 out of 5
Great property, very clean, walking distance to the Outlet Mall. Would stay here again!

Posted by on Feb 20, 2022

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Comment from Hotel Management

Feb 20, 2022 by DCJ

Hi Debra, Thank you for taking time to fill out survey from your recent stay with us. We appreciate you and feedback you provided. Hope you can return again soon! Diana Johns Front Desk

4 out of 5
Clean and efficient. Breakfast was good. Very cheap paper plates and plastic ware but food was good.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 22, 2021 by Julissa Miller, Assistant General Manager

Hi Michelle, Thank you for staying at our hotel and for your online review. I am happy you liked our hotel and enjoyed our breakfast buffet. Regarding the silverware, with so many things going on right now, some of our regular items that we always get are not available or out of stock, and unfortunately we have to buy so alternative items in order to fulfil our services. I do apologize. I hope you stay with us again soon! Kindly,

5 out of 5
Vey good customer service and good breakfast and staffed well.

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 4, 2021 by Kelli

Thank you so much. Hope to see you again soon. Sincerely Kelli F Front Desk

5 out of 5

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 23, 2021 by DB

Thank you for filling out our Survey! We look forward to serving you again in the future!

5 out of 5
This hotel was BETTER than advertised!!! The listing said there was a free breakfast and they delivered on their promise!!! We have stayed at several hotels during the pandemic and they all offered breakfast in their listing, but this is the only hotel that figured out how to offer this safely. Way to do Comfort Suites Outlet Center VERY well done!!! Our room was clean, the elevator was clean, and the staff was wonderful!!!

Posted by on Jan 19, 2021

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Comment from Hotel Management

Jan 20, 2021 by Crystal

We are so very happy to hear that you enjoyed your stay with us and our hot breakfast. We are trying hard to provide the best amenities while keeping our guests and staff safe. We look forward to welcoming you back soon! Crystal Camacho General Manager

5 out of 5
Location, nice breakfast, great staff. Looking forward to staying with you again soon

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 30, 2020 by Julissa Miller. Front Desk Manager

Thank you for staying with us. We appreciate your feedback.

5 out of 5
Staff was friendly and accommodating. Heather made check in easy and made sure we had everything we needed.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 16, 2019 by Crystal

Thank you for staying with us! We hope you stay again soon! Happy Holidays to you!

5 out of 5
Good breakfast and comfortable beds. The tv was slow and ponderous to manipulate.

Posted by on Dec 12, 2019

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Comment from Hotel Management

Dec 16, 2019 by Crystal

Thank you for sharing your feedback with us. We hope that you stay with us again soon! Happy Holidays to you!

3 out of 5

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by Julissa Miller, Front Desk Manager

Thank you for staying at Comfort Suites Outlet. We appreciate your feedback.

3 out of 5
Front check in lady was not very nice and acted like she was bored

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 22, 2019 by Crystal

We are very sorry that you were not greeted in a friendly manner. We will address this with our Front Desk Staff. Thank you for letting us know.

About the Comfort Suites Outlet Center

Location 890 Brevard Road, Asheville, NC 28806

Property Features

Comfort Suites Outlet Center offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and coworking spaces are available. Event space at this hotel measures 2500 square feet (232 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Outlet Center. Self parking is free. A complete renovation of Comfort Suites Outlet Center was completed in July 2020. This Art Deco Asheville hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Built in 1989
  • Breakfast available (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites Outlet Center offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free self-serve breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Basketball nearby
  • Golfing nearby
  • Mountain biking nearby
  • Fishing nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Water tubing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 110 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Biltmore Square Mall
  • Comfort Suites Hotel Biltmore Square Mall
  • Asheville Comfort Suites
  • Comfort Suites Asheville
  • Comfort Suites Biltmore Square Mall Hotel Asheville
  • Comfort Suites Outlet Center Hotel Asheville
  • Comfort Suites Outlet Center Hotel
  • Comfort Suites Outlet Center Asheville
  • Comfort Suites Outlet Center
  • Comfort Suites Outlet Center Hotel
  • Comfort Suites Outlet Center Asheville
  • Comfort Suites Outlet Center Hotel Asheville

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.