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4.0 out of 5

"Loved how it was near the heart of downtown; walking distance to restaurants, breweries, and coffee shops! The staff was very courteous and profession ... " More

By a verified traveler on Wed 25 Jul 2018

Hotel Description

3-star hotel near Biltmore Village

City center stay

Within a 15-minute walk of this Downtown Asheville hotel, you'll find U.S. Cellular Center and The Orange Peel. Biltmore Village and University of North Carolina at Asheville are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a seasonal outdoor pool on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, satellite TV

The 150 guestrooms have TVs with satellite channels and offer free WiFi and coffee/tea makers. Other amenities include free weekday newspapers, free bottled water, and hair dryers.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Jan 26 - Jan 27

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton Asheville Downtown ratings based on 42 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points by Sheraton Asheville Downtown

Everyone (14) Couples (3) Family (2)
5 out of 5
Great, close to everything, friendly and helpful staff, excellent breakfast, too!

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by john

Dear Guest, Thank you for your review. We appreciate the feedback and hope to see you again in the future. Sincerely, John Zellers General Manager

4 out of 5
Good location, cleanliness was a little off - there was a q-tip plainly visible under the microwave, so even if the room had been otherwise perfectly clean, that would have been off-putting.

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 8, 2019 by john

Dear Guest, Thank you for your review and for your business. I appreciate your feedback and apologize for the cleanliness issue you had with your room. I will be sure to share you review with the housekeeping team so we can improve. Sincerely, John Zellers General Manager

5 out of 5
Close to downtown bars and restaurants. Good breakfast buffet.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 5, 2019 by Anthony

Thank you for positing a review of your stay and thank you for staying with us. I appreciate you taking the time to let us know how we are doing. Thank you again for your time and I hope that you will give us another try in the future. Sincerely, Anthony Ingle Assistant General Manager

5 out of 5
Great location, near shops and restaurants. Very friendly staff!

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by john

Dear Guest, Thank you for posting your review and thank you for staying with us. We hope to see you again soon. Sincerely, John Zellers General Manager

5 out of 5
Easy check-in, easy check-out. Easy access to downtown. Can't ask for much more!

Posted by on Jan 24, 2019

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Comment from Hotel Management

Jan 24, 2019 by john

Dear Guest, I appreciate you taking the time to post your review and to let us know how we are doing. I hope that you will visit us again on your next trip. Sincerely, John Zellers General Manager

4 out of 5

Great location!

Loved how it was near the heart of downtown; walking distance to restaurants, breweries, and coffee shops! The staff was very courteous and professional.

Posted by on Jul 25, 2018

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Comment from Hotel Management

Jul 26, 2018 by Joylyn - manager

Thank you for taking the time to leave a review! We appreciate you staying with us!

5 out of 5
Clean, comfortable room, friendly, helpful staff and good food. Right downtown. Very enjoyable stay!

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jun 18, 2018 by Joylyn AGM

Thank you for staying with us and for your great review! We appreciate you!

2 out of 5

Great location!

We have stayed here before for the location, which is great! But this is a very noisy hotel. The walls are thin, the hallway is loud, even the staff is loud communicating and working in the hallway... so, great location, walking distance to everything... 12 dollar uber ride to the Biltmore. Def not our first pick! Book hotels for your Asheville stay as far in advance as possible, we paid 259 for the same room our friends paid 89 a night for. I would not have stayed here if it wasn't for the location!

Posted by on Dec 30, 2016

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3 out of 5

Great walking Distance to Downtown

I stayed at this same hotel a little less than 2 years ago and had a terrific, 5 star experience. The hotel was clean and cozy. This time however, the hallways were dirty, the bedskirts were absolutely filthy like they had never been taken off and washed and the comforters looked worn and overwashed. Perhaps it was just our particular room on this trip because our previous experience was great. So I would recommend this hotel, but based on previous experience and not the most recent one.

Posted by on Aug 11, 2016

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2 out of 5

Sheraton in name only

Pros: location
Cons: most everything
We arrived after driving through the night and was allowed early check in which was very nice. We arrived to our room to find out that there was a film crew right outside our room and our window was blocked by a large screen. The movie company offered up a small gift basket of popcorn and beer but after no sleep what we really needed was a quiet room. There must have been a generator or other machine needed for this operation as there was a continual hum and slight vibration in our room which prevented me from taking my much needed nap. To say we were disappointed in the hotel is state the obvious. The lobby was so small and outdated I had to ask if the check in desk was such as it looked like a small convenience store - dog biscuits, candy, potato chips littered the counter and front desk. The room had been updated but was done so sloppily that I did not feel the quality was that of which I had come to expect in the Sheraton name. The tile was mis-matched in the shower, the shower walls were dirty under the shampoo dispensers, there was nasty spillage of coffee? behind the night stand which we had to pull out to reach the electrical outlets. The whole room lacked the presumed quality of a Sheraton and we were quite disappointed. While the staff were helpful and the bed comfortable, this was not worthy of the price we paid. We also had continual issues with our electronic keys which was a huge inconvenience.

Posted by , from Indiana on May 23, 2016

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About the Four Points by Sheraton Asheville Downtown

Location 22 Woodfin St, Asheville, NC 28801

Property Features

Four Points by Sheraton Asheville Downtown offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. Event space at this hotel measures 2400 square feet (223 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Four Points by Sheraton Asheville Downtown. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Asheville hotel.

  • 150 guestrooms or units
  • 5 levels
  • 2400 sq ft of conference space
  • 223 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (24.1 km / 14.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Asheville Downtown offers 150 air-conditioned accommodations with safes and complimentary bottled water. Premium satellite television is provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Chop House Restaurant - This restaurant specializes in American cuisine and serves breakfast and dinner.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Snowboarding nearby
  • Basketball nearby
  • Golfing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Hot springs nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Rafting nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per stay.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14 for adults and USD 10 for children (approximately)
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Rollaway bed fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Asheville Downtown
  • Four Points Sheraton Asheville Downtown
  • Four Points Sheraton Hotel Asheville Downtown
  • Sheraton Asheville Downtown
  • Four Points Sheraton Asheville Downtown Hotel
  • Asheville Sheraton
  • 4 Points By Sheraton Asheville Downtown
  • Four Points By Sheraton Asheville Downtown Hotel Asheville
  • Asheville Four Points
  • Four Points by Sheraton Asheville Downtown Hotel
  • Four Points by Sheraton Asheville Downtown Asheville
  • Four Points by Sheraton Asheville Downtown Hotel Asheville

You should know

  • The seasonal pool will open in May and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.