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"could have told us about the water being off during the day. " More

By a verified traveler on Thu 23 Dec 2021

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Hotel Description

3-star hotel near Biltmore Estate

City center stay

Within a 15-minute walk of this Downtown Asheville hotel, you'll find Harrah's Cherokee Center - Asheville and Wicked Weed Brewing. Pack Square and Grove Arcade are also within half a mile (1 km).

Business services

A restaurant and a gym are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free WiFi, satellite TV

In addition to TVs with satellite channels, the 150 guestrooms offer free WiFi and coffee/tea makers. Free weekday newspapers, free local calls, and free bottled water are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$103* Per night/room May 30 - May 31

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Four Points by Sheraton Asheville Downtown ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points by Sheraton Asheville Downtown

Everyone (9) Couples (3) Family (4)
4 out of 5
could have told us about the water being off during the day.

Posted by on Dec 23, 2021

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Comment from Hotel Management

Dec 26, 2021 by john

Dear Robert, Thank you for your review and your feedback. We appreciate your business and hope to see you again. Sincerely, John Zellers General Manager

5 out of 5

Posted by , from MEMPHIS on Nov 3, 2021

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1 out of 5
This hotel claims to be pet friendly, however they do not want dogs. When you check in, they make you sign papers that are not mentioned prior to arriving. Dogs cannot bark. If they do, they charge a $165 nuisance fee per night. I can understand barking late at night or early in the morning, but it was 830 and there was a VIP Event making a lot more noise then a dog. Do yourself a favor, with a pet or without, you can do much better in Asheville for what they charge. We were told by the night front desk person, "what do you expect, its a 3 star hotel". For $399 a night, I expect more then that answer.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 21, 2021 by john

Dear Guest, Thank you for your review and your feedback. Sincerely, John Zellers General Manager

5 out of 5
Rooms and lobby were very clean. We brought our dog with us and saw many other dogs at the hotel. It was very quiet. The hotel is within walking distance to downtown.

Posted by on Mar 23, 2021

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Comment from Hotel Management

Mar 25, 2021 by john

Dear Guest, Thank you for your review and your business. We hope to see you again soon. Sincerely, John Zellers General Manager

5 out of 5
Great, close to everything, friendly and helpful staff, excellent breakfast, too!

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by john

Dear Guest, Thank you for your review. We appreciate the feedback and hope to see you again in the future. Sincerely, John Zellers General Manager

4 out of 5
Good location, cleanliness was a little off - there was a q-tip plainly visible under the microwave, so even if the room had been otherwise perfectly clean, that would have been off-putting.

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 8, 2019 by john

Dear Guest, Thank you for your review and for your business. I appreciate your feedback and apologize for the cleanliness issue you had with your room. I will be sure to share you review with the housekeeping team so we can improve. Sincerely, John Zellers General Manager

5 out of 5
Close to downtown bars and restaurants. Good breakfast buffet.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 5, 2019 by Anthony

Thank you for positing a review of your stay and thank you for staying with us. I appreciate you taking the time to let us know how we are doing. Thank you again for your time and I hope that you will give us another try in the future. Sincerely, Anthony Ingle Assistant General Manager

5 out of 5
Great location, near shops and restaurants. Very friendly staff!

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by john

Dear Guest, Thank you for posting your review and thank you for staying with us. We hope to see you again soon. Sincerely, John Zellers General Manager

5 out of 5
Easy check-in, easy check-out. Easy access to downtown. Can't ask for much more!

Posted by on Jan 24, 2019

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Comment from Hotel Management

Jan 24, 2019 by john

Dear Guest, I appreciate you taking the time to post your review and to let us know how we are doing. I hope that you will visit us again on your next trip. Sincerely, John Zellers General Manager

4 out of 5

Great location!

Loved how it was near the heart of downtown; walking distance to restaurants, breweries, and coffee shops! The staff was very courteous and professional.

Posted by on Jul 25, 2018

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Comment from Hotel Management

Jul 26, 2018 by Joylyn - manager

Thank you for taking the time to leave a review! We appreciate you staying with us!

About the Four Points by Sheraton Asheville Downtown

Location 22 Woodfin St, Asheville, NC 28801

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 22 to May 24:

  • Swimming pool

The following facilities are closed on Monday and Tuesday:

  • Bar/lounge
  • Restaurant

Property Features

Four Points by Sheraton Asheville Downtown offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. Business amenities include a business center and limo/town car service. Public spaces have free WiFi. Event space at this hotel measures 2400 square feet (223 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Four Points by Sheraton Asheville Downtown. Self parking is free. This 3-star Asheville hotel is smoke free.

  • 150 guestrooms or units
  • 5 levels
  • 2400 sq ft of conference space
  • 223 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Four Points by Sheraton Asheville Downtown offers 150 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

Chop House - This restaurant serves breakfast only.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Basketball nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Hot springs nearby
  • Casino nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Horse riding nearby
  • Hunting nearby
  • Rafting nearby
  • Ecotours nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Asheville Downtown
  • Four Points Sheraton Asheville Downtown
  • Four Points Sheraton Hotel Asheville Downtown
  • Sheraton Asheville Downtown
  • Four Points Sheraton Asheville Downtown Hotel
  • Asheville Sheraton
  • 4 Points By Sheraton Asheville Downtown
  • Four Points By Sheraton Asheville Downtown Hotel Asheville
  • Asheville Four Points
  • Four Points by Sheraton Asheville Downtown Hotel
  • Four Points by Sheraton Asheville Downtown Asheville
  • Four Points by Sheraton Asheville Downtown Hotel Asheville

You should know

  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.