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 Asheville • 1 Room
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Hilton Garden Inn Asheville Downtown

3-star property
309 College St, Asheville, NC 1-855-201-7819
4.6 out of 5
Exceptional!
See all 8 travelocity Reviews

"Staff was friendly and helpful. Room was clean and comfortable. Checking in and out were a breeze! " More

By a verified traveler on Sat 01 Jan 2022

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Hotel Description

3-star hotel near Pack Square

Downtown Asheville stay

Within a 10-minute walk of this Downtown Asheville hotel, you'll find Pack Square and Diana Wortham Theatre. Thomas Wolfe Memorial and Pack Place Education Arts and Science Center are also within half a mile (1 km).

Free area shuttle

The hotel's outdoor pool, 24-hour gym, and 2 bars/lounges are among the featured amenities. Enjoy a meal from the restaurant and freebies like WiFi in public areas and an area shuttle. Self parking, a 24-hour business center, and a coffee shop are also offered.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$144* Per night/room Jun 18 - Jun 19

Room, 1 King Bed, Accessible, Corner (Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Asheville Downtown ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Asheville Downtown

Everyone (4) Couples (1) Family (2)
5 out of 5

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 28, 2023 by Desiree Casey

Thank you so much for taking the time to share your feedback. We always appreciate hearing from our Hilton Honors guests—I am so glad you enjoyed your stay!If you have any additional thoughts or comments, please feel free to reach out. Thanks again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We look forward to serving you again the next time you are in town!

4 out of 5

Posted by , from Johnson city on Jun 26, 2022

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5 out of 5

Posted by on Apr 17, 2022

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5 out of 5
Staff was friendly and helpful. Room was clean and comfortable. Checking in and out were a breeze!

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 4, 2022 by Abigail

Thank you so much for your review, Matthew! It is amazing guests like you that put the wind beneath our sails!

3 out of 5
We have stayed at this property before without problem. However, this time we were placed in a room that was next to the street side of the hotel. The traffic noise sounded like a window was open. It was very loud and upon checking the window, it was not open. All night Harleys with their radios turned up and the traffic from the busiest emergency services station in America, made it difficult to sleep. The rooftop bar was good and the staff were friendly. The rooms were clean but maybe better windows might help the noise. We did discover turning the fan on helped some. The breakfast in the hotel restaurant was FAB. Best oatmeal I have ever had!

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 14, 2021 by Ashley Hill -Front Office Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5 out of 5
Good location, clean and comfortable beds

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 11, 2021 by Ashley Hill -Front Office Manager

Hi there, Thank you so much for the great review! We always appreciate hearing from satisfied guests. I am glad you enjoyed your time at our hotel. If you have any additional thoughts or comments regarding your time with us, we would love to hear them. Thank you again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We will look forward to serving you again in the future! All the best,

5 out of 5
The room was great. The food fantastic. The service in the Pillars Rooftop Restaurant - awful.

Posted by , from North Carolina on Oct 13, 2020

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Comment from Hotel Management

Oct 21, 2020 by Chelsea Lewis

Thank you for choosing to stay at Hilton Garden Inn Asheville Downtown. I am pleased to hear that you found your room to your liking. I sincerely apologize that you were not pleased with the level of service you received in our bar. I will share your feedback with our team and hope that you will give us an opportunity to make it right again in the future. Thank you again for choosing Hilton Garden Inn Asheville Downtown.

5 out of 5

Posted by on Sep 13, 2020

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Comment from Hotel Management

Sep 17, 2020 by McKayla R

Dear valued guest, Thank you so much for your review of Hilton Garden Inn Asheville Downtown!

About the Hilton Garden Inn Asheville Downtown

Location 309 College St, Asheville, NC 28801

Property Features

Hilton Garden Inn Asheville Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. There are 3 meeting rooms available. Hilton Garden Inn Asheville Downtown also features tour/ticket assistance, complimentary newspapers in the lobby, and dry cleaning/laundry services. Parking is available for a fee.

  • 140 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Built in 2016
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Asheville Downtown offers 140 accommodations with complimentary newspapers and complimentary toiletries. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wired and wireless Internet access. 43-inch LED televisions come with pay movies. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

Pillar Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Pavilion Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6–13 per person
  • Self parking fee: USD 15.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Asheville Downtown Hotel
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  • Hilton Garden Inn Hotel
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  • Hilton Garden Inn Asheville Downtown Hotel Asheville

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.