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4.1 out of 5

"Excellent hotel for a stay in Asheville. Easy shuttle ride to downtown to enjoy the city and you don't have to worry about driving back. Super comfort ... " More

By a verified traveler on Tue 25 Apr 2017

Hotel Description

3-star hotel near Biltmore Village

Heart of Asheville

You'll find The Orange Peel and U.S. Cellular Center within 2 miles (3 km) of this Asheville hotel. Also, Innsbruck Mall is within half a mile (1 km) and Asheville City Hall is within 2 miles (3 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 111 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, coffee/tea makers, and free newspapers are also available.

Room, 1 King Bed, Accessible, Bathtub (MOBILITY)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$75* Per night/room Jan 21 - Jan 22

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Hearing, Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn & Suites Asheville Downtown ratings based on 37 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn & Suites Asheville Downtown

Everyone (10) Couples (1) Family (2)
5 out of 5

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 15, 2019 by Taylor/ AGM

Thank you for your great response! Have a wonderful holiday season.

2 out of 5
Good location for our trip planning to the biltmore

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Manager

I am sorry that we did not exceed your expectations. Our goals is to ensure that all of our guests enjoy their stay. It appears we missed the mark this time. We will certainly take your comments under considerations and take this as a learning opportunity.

5 out of 5
Great place to stay! Convenient to restaurants, shopping and down town Asheville

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by Manager

Thank you for your review! We love hearing that our supporters are doing what they do best - being themselves and sharing love with our guests!

5 out of 5
Room clean, quiet, within walking distance to shopping and restaurants.

Posted by on May 7, 2019

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Comment from Hotel Management

May 7, 2019 by Manager

We are happy you enjoyed your stay! We hope that should your travels bring you back to the Asheville area, you will stay with us again!

5 out of 5
We loved this hotel. Great location. Shuttle service and staff were great.

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 12, 2019 by Manager

Thank you! Our team takes great pride in ensuring all of our guests have a memorable stay! We do hope you stay with us again should your travels bring you back to the Asheville area!

1 out of 5

Posted by on Dec 26, 2018

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Comment from Hotel Management

Dec 28, 2018 by Manager

I am sorry that we did not exceed your expectations. Our goals is to ensure that all of our guests enjoy their stay. It appears we missed the mark this time. We will certainly take your comments under considerations and take this as a learning opportunity.

3 out of 5

Affordable hotels on the outskirts of downtown

The beds were hard which made for an restless night. We were uninformed about the complementary shuttle and paid for an uber to downtown to avoid parking in that area.

Posted by on Nov 13, 2017

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Comment from Hotel Management

Nov 16, 2017 by Manager

I am sorry that we did not exceed your expectations. Our goals is to ensure that all of our guests enjoy their stay. It appears we missed the mark this time. We will certainly take your comments under considerations and take this as a learning opportunity.

5 out of 5

Great for seeing Asheville.

Pros: Convenience to downtown and cleanliness.
Cons: Restaurant staff has friendly but slow.
Location: Great location to see any of the sights and tours.
Excellent hotel for a stay in Asheville. Easy shuttle ride to downtown to enjoy the city and you don't have to worry about driving back. Super comfortable and the staff makes the stay a pleasure.

Posted by , from Knoxville on Apr 25, 2017

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Comment from Hotel Management

May 27, 2017 by FOM

Thank you for staying with us while visiting Asheville, N.C.. We appreciate your feedback and am happy you enjoyed our free shuttle service to downtown. We hope to see you on your next visit to Asheville! Sincerely, Carmella Galipo, Front Office Manager

5 out of 5

Very nice place to stay

About 10 minute drive from downtown. Only negative is that the hotel is not in a good walking area, but it is a close drive to downtown.

Posted by on Jul 18, 2016

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3 out of 5

Beautiful City! Nice location.

Pros: Room
Cons: Service at front desk
Location: Great
Room was comfortable and affordable for the area. Staff were not friendly arriving and at my departure. Felt she did not like the fact that I booked through your service as she sorta snubbed at my payment method when I left. Charged me $2.00 for a small cup of milk and had me wait a longer period of time to get that processed before I could check out. The cup size what that of a coffee cup. Very disappointing. It took more money in time to process the payment where they could have just given me the cup. Would like vending machines to give more healthy options than just water for those who do not drink sodas.

Posted by , from Nashville TN on Jun 1, 2016

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Comment from Hotel Management

Jun 24, 2016 by Management

Thank you for taking the time to review our location. We always appreciate candid guest feedback so that we can continue to improve our services to you. Thank you for choosing us, and we hope you come back to see us again.

About the Holiday Inn & Suites Asheville Downtown

Location 42 Tunnel Rd, Asheville, NC 28805

Renovations + Closures

This property is undergoing renovations from 01 January 2020 to 15 March 2020 (completion date subject to change).

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Holiday Inn & Suites Asheville Downtown offers its guests an indoor pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1552 square feet (144 square meters). A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Holiday Inn & Suites Asheville Downtown. A free area shuttle within 2.0 mi is available. Free self parking is available. This 3-star Asheville hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 6 levels
  • 1552 sq ft of conference space
  • 144 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (25.6 km / 15.9 mi)
  • Property shuttles: Free area shuttle within 2.0 mi
  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Asheville Downtown offers 111 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Asheville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Chefs Corner Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Minimum check-in age is: 21

Special check-in instructions:

No check-in is possible before 3 PM. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • 24-hour check-in
  • Number of children who can stay free - 10

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Asheville Downtown
  • Holiday Inn Hotel Asheville Downtown
  • Holiday Inn Asheville Downtown Hotel
  • Holiday Inn Suites Asheville Downtown
  • Inn Asheville Downtown
  • & Suites Asheville Asheville
  • Holiday Inn & Suites Asheville Downtown Hotel
  • Holiday Inn & Suites Asheville Downtown Asheville
  • Holiday Inn & Suites Asheville Downtown Hotel Asheville
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.