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4.1 out of 5

"Staff and facility excellent " More

By a verified traveler on Tue 25 Jul 2023

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Hotel Description

4-star hotel near Harrah's Cherokee Center - Asheville

City center stay

At this Downtown Asheville hotel, you'll be within a 5-minute walk of Harrah's Cherokee Center - Asheville and Grove Arcade. Downtown Market Asheville and Altamont Theater are also within half a mile (1 km).

Dining options, 2 bars/lounges

This traditional hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at one of the 2 bars/lounges and enjoy the a rooftop terrace.

Room, 1 King Bed, High Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max
$136* Per night/room Apr 28 - Apr 29

Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Groom)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Asheville Downtown ratings based on 29 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Asheville Downtown

Everyone (12) Couples (9) Family (7)
4 out of 5
Staff and facility excellent

Posted by on Jul 25, 2023

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Comment from Hotel Management

Jul 31, 2023 by Director of Sales

Thank you for staying with us and sharing your thoughtful feedback. We love hearing about how our staff was a highlight to anyone staying with us! Looking forward to your hopeful return soon!

5 out of 5
Very nice accommodations - reasonably priced. Quite pleased.

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 7, 2023 by David GM

Thank you again for sharing your positive feedback. It's valuable for both the hotel and future travelers looking for a comfortable and convenient place to stay.

5 out of 5
Great hotel in a great location!

Posted by on Mar 10, 2023

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Comment from Hotel Management

Mar 10, 2023 by David GM

Thank you for staying with us and sharing your feedback! We hope to see you again soon!

5 out of 5

Posted by on Aug 13, 2022

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4 out of 5
The location was good, easy to get to, though the area is a little congested with tight roads in the downtown area. Staff was great, hotel was updated and very clean. My only gripes were 1) we were on the 4th floor, but overlooking the highway and exit ramp, which meant lots of road noise through the night ... and 2) a common issue I have with most hotels, same here, that the bedding tends to consist of one thin sheet which does nothing for keeping warm, and a comforter that will make you sweat, so you spend your night always somewhere between freezing and burning up. Overall, a nice enough place.

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 8, 2022 by David GM

Thank you for staying with us and sharing your feedback. We hope to see you again soon!

4 out of 5
It is a great property. staff is friendly. location is good. only downfall is we were on 3rd floor and traffic noise on that side of the building was a bit loud.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by David GM

Thank you for staying with us and sharing your feedback! We hope to see you again in the future.

2 out of 5
Out issue was the neighborhood. Really sketchy. Quite a walk downtown and all the homeless made it super uncomfortable. Know that’s not the hotels fault, but I would never recommend that location.

Posted by on Sep 17, 2021

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Comment from Hotel Management

Oct 4, 2021 by David GM

Thank you for staying with us and sharing your feedback.

3 out of 5
Great Location. They didn't give me the room I had asked for but I didn't complain. Another reason I chose this hotel was for the roof top bar and they wouldn't let us up the first night we were there. I understand Covid, but the hostess was very rude.

Posted by on Sep 10, 2021

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Comment from Hotel Management

Oct 4, 2021 by David GM

Thank you for your feedback. It will be shared with the team to improve our operations.

5 out of 5
The food and service at the Montford were especially excellent. Overall the hotel was awesome!

Posted by on Sep 9, 2021

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Comment from Hotel Management

Sep 28, 2021 by David GM

Thank you for staying with us and sharing your feedback. We are pleased to see that you enjoyed the property and team. We hope to see you again the next time your travels bring you to Asheville.

1 out of 5

Posted by on Sep 5, 2021

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About the DoubleTree by Hilton Asheville Downtown

Location 199 Haywood St, Asheville, NC 28801

Property Features

DoubleTree by Hilton Asheville Downtown offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A business center and 3 meeting rooms are available. Event space at this hotel measures 2020 square feet (188 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Asheville Downtown also features a rooftop terrace, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Asheville hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2020 sq ft of conference space
  • 188 sq m of conference space
  • Built in 2015
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Asheville Downtown offers 140 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Premium cable television is provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • MP3 dock
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

The Montford Rooftop Bar - This rooftop bar specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

The Dogwood Cafe - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Long-term renters welcome

Safety features at this property include a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Long-term renters welcome
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 4
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 12 for children
  • Uncovered self parking fee: USD 25 per night (in/out privileges)
  • Covered valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Asheville/downtown Hotel Asheville
  • Hyatt Place Asheville/downtown Hotel
  • Hyatt Place Asheville/downtown Asheville
  • Hyatt Place Asheville/downtown
  • Doubletree By Hilton Asheville
  • Hyatt Place Asheville/Downtown
  • DoubleTree by Hilton Asheville Downtown Hotel
  • DoubleTree by Hilton Asheville Downtown Asheville
  • DoubleTree by Hilton Asheville Downtown Hotel Asheville

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.