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4.0 out of 5

"It was well located. It was a safe environment. I did not like to pay for parking at the hotel. " More

By a verified traveler on Mon 11 Jan 2021

Hotel Description

3.5-star hotel near Buncombe County Courthouse

Heart of Asheville

With a stay at this Downtown Asheville hotel, you'll be within half a mile (1 km) of Buncombe County Courthouse and 2 miles (3 km) of Grey Eagle. University of North Carolina at Asheville and Biltmore Estate are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and Frette Italian sheets, the 277 guestrooms offer free WiFi and free wired Internet, as well as Smart TVs with cable channels. Netflix, refrigerators, and room service are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Renaissance Asheville Hotel ratings based on 17 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Renaissance Asheville Hotel

Everyone (8) Couples (2) Family (5)
4 out of 5
It was well located. It was a safe environment. I did not like to pay for parking at the hotel.

Posted by on Jan 11, 2021

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Comment from Hotel Management

Jan 11, 2021 by GM

Thank you for the 4 star ranking

5 out of 5
It was very convenient and was near downtown with so meany amenities.

Posted by on Dec 7, 2020

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Comment from Hotel Management

Dec 31, 2020 by GM

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

3 out of 5
If anyone gets room 1101, you should be aware that you will hear a knocking noise all night ... nonstop.

Posted by , from Greenville on Oct 5, 2020

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Comment from Hotel Management

Oct 16, 2020 by GM

Thank you for your feedback. I will have my engineering team check the noise right away. i appreciate your making us aware of the problem. see you next time you are in Asheville

2 out of 5
Hotel is not providing working WiFi, they’ll ask you to pay daily to have access to WiFi, that works, it is very inconvenient.

Posted by , from Florida on Aug 10, 2020

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Comment from Hotel Management

Aug 13, 2020 by GM

Dear Guest, We have a good WIFI network, however you experienced problems and I want to apologize for your WIFI problems. I will have the engineer inspect the system ASAP

4 out of 5
Covid restrictions closed some of the hotels amenities. I would like to go back after restrictions have been lifted

Posted by on Jun 2, 2020

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4 out of 5

Posted by on Jun 2, 2020

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5 out of 5
The location was wonderful, the staff was great. The only problem was there was very little parking close to the hotel, so we had to park in a parking lot behind the hotel which was a little scary for women at night. It was lit ok, but I would have felt better if a parking attendant had been on the lot. I do realize parking in any downtown can be a challenge.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 7, 2020 by General Manager

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

2 out of 5
Do not eat at the hotel restaurant. Ordered a chicken salad. Received 5 slices of week old shriveled chicken with MOLD on it! Showed the staff, response was “ I’ll let the cook know”. If their staff is comfortable sending out chicken like I received I can only imagine where else they cut corners.

Posted by on Aug 3, 2019

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5 out of 5
Quick check-in, clean and great location! Will return and have breakfast in that beautiful dining area!

Posted by on Mar 25, 2019

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5 out of 5
Everything was very modern and clean. All the staff was very helpful!

Posted by on Feb 25, 2019

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About the Renaissance Asheville Hotel

Location 31 Woodfin Street, Asheville, NC 28801

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Renaissance Asheville Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 8085 square feet (751 square meters) and includes a conference center. The business-friendly Renaissance Asheville Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 3.5-star Asheville hotel is smoke free.

  • 1 building
  • 277 guestrooms or units
  • 12 levels
  • 8085 sq ft of conference space
  • 751 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Asheville Regional Airport (AVL) (25.2 km / 15.6 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Renaissance Asheville Hotel offers 277 accommodations with video-game consoles and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 32-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM.

Writers Bistro - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hunting nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 74 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 45 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16.00 per person (approximately)
  • Self parking fee: USD 15.00 per day
  • Valet parking fee: USD 20.00 per day
  • Pet fee: USD 74 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Asheville Renaissance
  • Asheville Renaissance Hotel
  • Hotel Renaissance Asheville
  • Renaissance Asheville
  • Renaissance Asheville Hotel
  • Renaissance Asheville
  • Renaissance Hotel Asheville
  • Renaissance Asheville Hotel Hotel
  • Renaissance Asheville Hotel Asheville
  • Renaissance Asheville Hotel Hotel Asheville

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.