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"Room and amenities were fine. Morning coffee and breakfast items, while similar to what I experienced before, were less enjoyable. " More

By a verified traveler on Wed 31 Aug 2022

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Hotel Description

Hotel near Blue Ridge Parkway Visitor Center in Asheville

Near the airport

You'll be within 3 miles (5 km) of Blue Ridge Parkway Visitor Center and 6 miles (10 km) of Asheville Mall with a stay here. Pack Square is within 6 miles (10 km) and The Orange Peel is within 9 miles (15 km).

Business services

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a grocery/convenience store, and luggage storage are also offered.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Mar 31 - Apr 1

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru By Hilton Asheville East ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru By Hilton Asheville East

Everyone (2) Couples (1) Family (1)
4 out of 5

Posted by on Dec 3, 2022

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3 out of 5
Room and amenities were fine. Morning coffee and breakfast items, while similar to what I experienced before, were less enjoyable.

Posted by on Aug 31, 2022

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Comment from Hotel Management

Aug 31, 2022 by Tru Team

Fredrick, thank you for your feedback. At Tru by Hilton, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. I want to assure you that your experience is not common, and we will do everything we can to make sure we do better in the future. We hope that you will come back so that we might do better next time.

5 out of 5

Posted by , from Mount Pleasant on Jul 28, 2022

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5 out of 5
Nice place.

Posted by on Apr 20, 2022

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Comment from Hotel Management

Apr 29, 2022 by Tru Team

Thank you for the great review, we love it when we get it right ! Look forward to seeing you again in the future !

2 out of 5
If you are wanting to meet new people at your hotel this is the place for you. If you want a quiet room for a good nights sleep this hotel is not for you.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Aug 10, 2021 by Kasey

Hey there, so sorry your stay wasn't pleasant here at TRU. We do have a lobby designed for social activity and games for guest to enjoy themselves. I am very sorry and apologize for the bad nights sleep. I myself would love to make it up to you if you decide to stay with us in the future contact my line directly. Kasey Webb- Front Office Manager ext. 702 I again am so very sorry for the noise issues during your stay. Contact me if you ever stay again! Thanks for letting me know the issue so if it arises again it can be addressed.

About the Tru By Hilton Asheville East

Location 1500 Tunnel Road, Asheville, NC 28805

Property Features

Tru By Hilton Asheville East offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly Tru By Hilton Asheville East also features coffee/tea in a common area, a convenience store, and a front-desk safe. Self parking is free. Smoking is allowed in designated areas at this Asheville hotel.

  • 86 guestrooms or units
  • 5 levels
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Convenience store
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru By Hilton Asheville East offers 86 air-conditioned accommodations with hair dryers and irons/ironing boards. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers. This Asheville hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

  • LCD television
  • Premium channels
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru By Hilton Asheville East Hotel
  • Tru By Hilton Asheville East Asheville
  • Tru By Hilton Asheville East Hotel Asheville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.